Sony CLIE PEG-UX40 Frequently Asked Questions Manual
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Sony CLIE PEG-UX40 Frequently Asked Questions Manual

Troubleshooting q&a
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Download this manual See also: Handbook, Service Manual
Trouble-
shooting
Q&A
Personal Entertainment Organizer
PEG-UX50
PEG-UX40
© 2003 Sony Corporation
4-676-076-11 (1)
Frequently Asked Questions
Troubleshooting
• My CLIÉ handheld does not
work properly
• Error messages
• I cannot enter text properly
• I forgot my password
• I cannot perform the HotSync
operation
• I cannot beam data
• I cannot exchange data using
®
the Bluetooth
function
• I cannot make a backup
• I cannot connect to the Internet
• The contents of websites cannot
be displayed
(NetFront v3.0 for CLIE)
• I cannot use e-mail (CLIE Mail)
• Problems with image files/
movies
• I cannot play music
(Audio Player)
• I cannot use storage media, such
as "Memory Stick" media
• I cannot transfer data
• Problems with the CLIE 3D
Launcher
• How to operate basic
applications (PIM)
Customer Support and
Customer Registration
®

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Summary of Contents for Sony CLIE PEG-UX40

  • Page 1 Trouble- shooting Q&A Personal Entertainment Organizer PEG-UX50 PEG-UX40 © 2003 Sony Corporation 4-676-076-11 (1) Frequently Asked Questions Troubleshooting • My CLIÉ handheld does not work properly • Error messages • I cannot enter text properly • I forgot my password •...

  • Page 2: Frequently Asked Questions

    Frequently Asked Questions Tips • You may be able to solve the following problems by restarting your CLIÉ handheld. For details on how to restart, refer to “Basic operations of your CLIÉ™ handheld: Restarting your CLIÉ™ handheld” in the supplied “Read This First (Operating Instructions)”. •...
  • Page 3 (HotSync) displayed in the task tray at the bottom right of your computer window? If not, click [Start], select [Programs] ([All Programs] for Windows XP)- [Sony Handheld], and click [HotSync Manager] to start HotSync Manager. • Is [Local USB] from the shortcut menu selected? (You can display this by clicking (HotSync).)
  • Page 4 I cannot connect to the Internet using the wireless LAN function (for PEG-UX50 only) • Check that the correct settings are made in [Network] of Preferences on your CLIÉ handheld. • Check that the correct network settings are made for the wireless LAN access point.

  • Page 5: Table Of Contents

    Contents of Troubleshooting Symptoms My CLIÉ handheld does not work properly I cannot turn on my CLIÉ handheld The screen is not displayed even though the POWER LED is My CLIÉ handheld does not respond My CLIÉ handheld keeps turning itself off My CLIÉ...
  • Page 6 Contents of Troubleshooting (Continued) Symptoms I need help using the hardware keyboard Only symbols are entered when pressing the alphabet keys on the hardware keyboard My CLIÉ handheld does not recognize handwritten characters (when using Graffiti My CLIÉ handheld does not recognize handwritten characters (when using Decuma Input) I forgot my password I forgot my password and my CLIÉ...
  • Page 7 Symptoms I cannot beam data Verify the following first An error message is displayed indicating insufficient memory when I receive data via beaming I cannot exchange data using the Bluetooth I cannot make a backup I cannot make a backup of some data on my computer with the ®...
  • Page 8 Contents of Troubleshooting (Continued) Symptoms Other problem I cannot synchronize the mail data with the e-mail software on my computer Problems with image files/movies A vertical band appears on the LCD display I cannot use some features with MPEG Movie format files I cannot change the title in Movie Player format files I cannot play music (Audio Player) Playing music...
  • Page 9 Symptoms Connecting to the computer SonicStage does not recognize my CLIÉ handheld even when it is connected to my computer The connection suddenly gets disconnected Only small number of songs can be sent / Recording time is short After I connect my CLIÉ handheld to my computer, the drive is recognized but the contents cannot be found Operation becomes unstable when connected to my computer Page 43 The error message “Unsafe Removal of Device”...
  • Page 10 Contents of Troubleshooting (Continued) Symptoms I cannot transfer data I cannot transfer image files or movie files from my computer to my CLIÉ handheld I cannot save a beamed or exchanged image file under a different file name Problems with the CLIE 3D Launcher I cannot start the CLIE 3D Launcher Applications stored on storage media, such as “Memory Stick”...
  • Page 11 [CLIÉ™ Handheld Support]. Note Thousands of third party add-on applications are available for the Palm OS platform. Sony does not support third party applications. If you have a problem with a third party application, contact the developer or publisher of that application.
  • Page 12 Making a backup of the data or applications on your CLIÉ handheld Sony recommends that you make a backup of your data in case of unexpected problems. Backing up your data will ensure that it can be restored again on your CLIÉ...

  • Page 13: My Clié Handheld Does Not Work Properly

    Troubleshooting ..........My CLIÉ...

  • Page 14: My Clié Handheld Does Not Respond

    My CLIÉ handheld does not respond B The POWER/HOLD switch of your CLIÉ handheld is in HOLD mode. Your CLIÉ handheld does not operate when the POWER/HOLD switch is in HOLD mode. Make sure you release HOLD mode. B The CLIÉ handheld is placed near the IR port of your computer. Move your CLIÉ...

  • Page 15: The Backlight Does Not Turn On When I Adjust The Brightness

    My CLIÉ handheld does not produce any sounds B Adjust the volume settings in the Adjust Volume screen displayed by tapping in the status bar. If [Muting] is selected in the Adjust Volume screen, all sounds, including Audio, are muted. For details, refer to “CLIÉ™...

  • Page 16: Applications Do Not Operate Properly After A Soft Reset Is

    Applications do not operate properly after a soft reset is performed B If you encounter application problems (such as improper operations, unusual display, or freezing during a soft reset) after you performed a reset, the reset may not be completed properly. In such a case, perform a soft reset once again.

  • Page 17: An Error Message Indicating Insufficient Memory Appears

    An error message indicating insufficient memory appears B If there is insufficient memory space in your CLIÉ handheld or storage media, such as “Memory Stick” media, some applications may not work properly, and if you still use your CLIÉ handheld even after the warning message appears, you may not be able to start or delete applications.

  • Page 18: An Error Message Indicating Insufficient Memory Appears

    ® The HotSync operation does not start and a message appears on the screen B If you set the IR port to search automatically for the target IR devices on your computer, follow the procedure below to reset the IR port setting. 1 Click [Start], select [Settings] (except for Windows XP), and click [Control Panel].

  • Page 19: I Cannot Enter Text Properly

    ..........I cannot enter text properly My CLIÉ...

  • Page 20: When Using Graffiti

    My CLIÉ handheld does not recognize handwritten characters (when using Graffiti B To have your CLIÉ handheld recognize handwritten characters entered with the stylus, you must use Graffiti For details, refer to “Entering text on your CLIÉ™ handheld: Using Graffiti 2 to enter text”...

  • Page 21: I Forgot My Password And My Clié Handheld Is Locked

    ..........I forgot my password I forgot my password and my CLIÉ...

  • Page 22: Verify The Following First

    (HotSync) displayed in the task tray at the bottom right of your computer window? If not, click [Start], select [Programs] ([All Programs] for Windows XP)- [Sony Handheld], and click [HotSync Manager] to start HotSync Manager. B Is [Local USB] in the shortcut menu selected? (You can display this by clicking (HotSync).)
  • Page 23 Verify the following first B Is the USB port active? Check whether the USB port works normally by connecting another USB device, such as a USB mouse. B If you use an extended terminal devices for laptop computers, such as a port replicator, you may not be able to use either the port replicator or the USB port of your computer.

  • Page 24: Data Cannot Be Synchronized With Some Applications When The

    I cannot cancel the HotSync B If you cannot stop the HotSync perform a soft reset. For details, refer to “Basic operations of your CLIÉ™ handheld: Restarting your CLIÉ™ handheld” in the supplied “Read This First (Operating Instructions)”. It takes a long time to complete the HotSync B Depending on the application you are using, it may require time to complete the HotSync Data cannot be synchronized with some applications...

  • Page 25: Palm™ Desktop For Clié Does Not Start Or Cannot Be

    Data cannot be synchronized with some applications ® when the HotSync operation is performed B Make sure that Intellisync Lite is installed to synchronize Date Book, Address Book, To Do List and Memo Pad of your CLIÉ handheld ® with Microsoft Outlook or Lotus Organizer.

  • Page 26: The Mail Software On My Computer Starts Automatically When

    The mail software on my computer starts automatically when I start the HotSync B Mail software which you do not use regularly, or mail software that is not installed, is selected as your [Mail System]. Click (HotSync) in the task tray at the bottom right of your computer window and select [Custom].
  • Page 27 I cannot perform the IR HotSync B If you are using Windows 2000 Professional/Windows XP, click (HotSync) in the task tray at the bottom right of your computer window and ensure [InfraRed] is selected. B If you are using Windows 98 Second Edition/Windows Me, click (HotSync) in the task tray at the bottom right of your computer window and ensure [Local Serial] is selected.
  • Page 28 If you still cannot perform the HotSync If you cannot solve your HotSync troubleshooting tips in this manual, follow the procedure below. Check if any “Unknown device” is listed in the Device Manager on your computer. Right-click [My Computer] and select [Properties] from the menu.
  • Page 29 Check that the USB port of your computer is enabled If you are using a Windows 95 pre-installed computer or other older type of computer equipped with a USB port, the USB port may be disabled by default. Test the USB port with another device, such as a USB mouse. If that device does not work, check the BIOS setting of your computer.

  • Page 30: Verify The Following First

    ..........I cannot beam data Verify the following first B Tap [General] in the Preferences screen and check that [Beam Receive:]...

  • Page 31: I Cannot Exchange Data Using The Bluetooth ® Function

    ..........I cannot exchange data using the ®...
  • Page 32 I cannot connect to the Internet via a wireless LAN (for PEG-UX50 only) B Check that the settings for [SSID:] or [WEP Key:] are correct in the SSID Setup screen, which can be displayed by tapping [Edit…] from [SSID] in the menu of the Wireless LAN Setup screen.

  • Page 33: The Message "Incorrect Setting" Or "Certification Is Invalid

    I cannot connect to the Internet via a wireless LAN (for PEG-UX50 only) B The network settings may not be correct. Ask the System Administrator of your wireless LAN network for the settings. B Your CLIÉ handheld may be accessing the target wireless LAN access point at the channel which is also used by more than the target one.

  • Page 34: The Contents Of Websites Cannot Be Displayed

    ..........The contents of websites cannot be displayed (NetFront v3.0 for CLIE) Images are not displayed...

  • Page 35: I Cannot Access A Certain Website

    I cannot access a certain website B Check that you enter the correct URL. Make sure you correctly differentiate “-” (hyphen) from “ _ ” (underscore), and “0” (number) from “O” (alphabet). B To enter “ ˜ ” (tilde) in the URL: Assistant] in the third page of the NetFront Settings •...

  • Page 36: I Cannot Use E-Mail (Clie Mail)

    ..........I cannot use e-mail (CLIE Mail) I cannot send or receive e-mail messages I cannot send or receive e-mail messages...

  • Page 37: I Cannot Synchronize The Data Between Clie Mail And

    I cannot synchronize the data between CLIE Mail and e-mail software, such as Outlook Express, on my computer ® B If both Microsoft Outlook Express and Microsoft installed on your computer and you cannot synchronize the data between Outlook Express and CLIE Mail, then reset MAPI of your computer by following the steps below.

  • Page 38: A Vertical Band Appears On The Lcd Display

    ..........Problems with image files/movies A vertical band appears on the LCD display B When you shoot a subject such as a light or a candle flame, a vertical band...

  • Page 39: There Is No Sound

    ..........I cannot play music (Audio Player) Playing music There is no sound...

  • Page 40: The Sound Becomes Distorted

    The sound becomes distorted B The bit rate at the time of recording is low. Record music at a higher bit rate that is within the specification range. For details, refer to “Audio Player” in the “CLIÉ Application Manual” installed on your computer. The sound only comes from one side of the headphone B Make sure you insert the headphone plug properly into the headphone jack.

  • Page 41: Mp3 Files Cannot Be Read Or Played

    MP3 files cannot be read or played B Check that the MP3 files are located in [Palm/Programs/MSAUDIO] directory on storage media, such as “Memory Stick” media. B Check that the file format is supported by your CLIÉ handheld. For details on file formats supported by your CLIÉ handheld, refer to “Audio Player”...

  • Page 42: Connecting To The Computer

    Connecting to the computer SonicStage does not recognize my CLIÉ handheld even when it is connected to my computer B Check that your CLIÉ handheld is properly connected to your computer. B To check in/out audio files, a “MagicGate Memory Stick” media is required.

  • Page 43: After I Connect My Clié Handheld To My Computer, The Drive

    After I connect my CLIÉ handheld to my computer, the drive is recognized but the contents cannot be found B Reconnect your CLIÉ handheld to your computer after inserting a “Memory Stick” media. Operation becomes unstable when connected to my computer B If you connect your CLIÉ...

  • Page 44: A "Memory Stick" Media Used With Other Devices Cannot Be

    A “Memory Stick” media used with other devices cannot be used with my CLIÉ handheld B Copy the necessary data on the “Memory Stick” media onto your computer. Then insert the “Memory Stick” media into your CLIÉ handheld, and reformat it. For details, refer to “Using storage media such as “Memory Stick™”...

  • Page 45: I Cannot Start An Application Stored On Storage Media, Such As

    I cannot start an application stored on storage media, such as “Memory Stick” media B The free space of your CLIÉ handheld’s memory is insufficient. To start an application on storage media, such as “Memory Stick” media from the CLIE 3D Launcher, the free space of your CLIÉ handheld’s memory must be at least equal to the size of the application.

  • Page 46: My Clié Handheld Does Not Recognize "Memory Stick

    My CLIÉ handheld does not recognize “Memory Stick” media, or an error occurs B Remove the “Memory Stick” media and try inserting it again. B If the terminal part of the “Memory Stick” media is dirty, your CLIÉ handheld cannot read the data. Wipe the terminal with a soft cloth, such as a cotton pad.

  • Page 47: Problems With The Clie 3D Launcher

    ..........Problems with the CLIE 3D Launcher I cannot start the CLIE 3D Launcher ®...

  • Page 48: How To Operate Basic Applications (Pim)

    ..........How to operate basic applications (PIM) My CLIÉ...

  • Page 49: An Event Created In Date Book Cannot Be Listed In The Week

    An event created in Date Book cannot be listed in the week view B In the week view, you cannot select overlapping events that have the same start time. If you have two or more events with the same start time, view overlapping events in the day view.
  • Page 50 For customer support information Double-click [CLIÉ™ Handheld Support]. For online customer registration (only for customers in the U.S.A. and Canada) Double-click CLIÉ™ Registration]. (CLIÉ Info) on your computer window, and select (CLIÉ Info) on your computer window, and select [Sony...
  • Page 52 For the latest information on support and accessories, check our official Sony CLIÉ website For customers in the U.S.A. and Canada http : //www.sony.com/clie/ For customers in Australia, Hong Kong, Malaysia, Mexico, New Zealand, Singapore, Taiwan and Thailand http : //vaio-online.sony.com/clie/...

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