1. Manuals
  2. Brands
  3. Mitel Manuals
  4. IP Phone
  5. MIVOICE OFFICE 400 6940 SIP
  6. User manual

Mitel MIVOICE OFFICE 400 6940 SIP User Manual

Hide thumbs
Table of Contents

Advertisement

Quick Links

Download this manual
MIVOICE OFFICE 400
MITEL 6940 SIP
USER GUIDE
eud-1765_en / 1.0 – R5.0 HF1 – 08.2017

Advertisement

Table of Contents
loading

Related Manuals for Mitel MIVOICE OFFICE 400 6940 SIP

Summary of Contents for Mitel MIVOICE OFFICE 400 6940 SIP

  • Page 1 MIVOICE OFFICE 400 MITEL 6940 SIP USER GUIDE eud-1765_en / 1.0 – R5.0 HF1 – 08.2017...
  • Page 2 The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affili- ates and subsidiaries assume no responsibility for any errors or omissions in this docu- ment.

  • Page 3: Welcome

    Mitel eDocs. This user's guide is relevant only for Mitel SIP phones con- nected to a MiVoice Office 400 communication system. Other user’s guides are available for operation on other communication systems or for direct operation via a SIP provider.

  • Page 4: Safety Information

    • Protect your device against the wet, excessive dust, corrosive liquids and steam. • Do not expose your device to electromagnetic fields (electric motors, house- hold appliances). The speech quality could be affected. Mitel 6940 SIP eud-1765/1.0 – R5.0 HF1 – 08.2017...

  • Page 5: Document Information

    • Valid as of: MiVoice Office 400 R5.0 HF1 • Document date: 08.2017 • In PDF Viewer, click on this link to download the latest version of this document: https://pbxweb.aastra.com/doc_finder/DocFinder/eud-1765_en.pdf?get&DNR=eud-1765 or find the document on: Mitel eDocs. Mitel 6940 SIP eud-1765/1.0 – R5.0 HF1 – 08.2017...

  • Page 6: Table Of Contents

    Line key on a key telephone ......72 Using functions with Mitel OpenCount ....74 MobileLink .
  • Page 7 About Mitel ........

  • Page 8: Information As To The Mivoice Office 400 Communication System

    • An announcement will be indicated on all phones which support announcements. • Fast Take (*88) allows you to take an active connection from one phone or an incoming call to another phone on one of your phones. Mitel 6940 SIP eud-1765/1.0 – R5.0 HF1 – 08.2017...
  • Page 9 Refer to the Self Service Portal online help for further information on a specific topic. Contact your system administrator to access to the Self Service Portal. Mitel 6940 SIP eud-1765/1.0 – R5.0 HF1 – 08.2017...

  • Page 10: Keys, Display, And Menu Guidance

    Accessory support ......21 Mitel 6940 SIP eud-1765/1.0 – R5.0 HF1 – 08.2017...

  • Page 11: Key Designations And Sockets

    The following figure shows the keys on the phone. T1...T48 S1...S30 Mitel 6940 SIP Phone The following table describes the keys on the Mitel 6940 SIP phone with regard to the figure: Mitel 6940 SIP eud-1765/1.0 – R5.0 HF1 – 08.2017...
  • Page 12 (the LED beside the key turns on when the microphone is on mute). • Activating/deactivating open listening Loudspeaker/headset • Activating/deactivating handset microphone key with LED • Activating/deactivating headset microphone Hash key Entering # or special characters Mitel 6940 SIP eud-1765/1.0 – R5.0 HF1 – 08.2017...

  • Page 13: Display Symbols

    • Connection for Power over Ethernet (PoE), class 3 (support for PoE + when an expansion key module is connected). depending on configuration Display symbols Status line Missed calls New voice message Mitel 6940 SIP eud-1765/1.0 – R5.0 HF1 – 08.2017...
  • Page 14 Presence state: Available (default) Presence state: Meeting Presence state: Absent Presence state: Busy Presence state: Not available Phone locked Call connection states, information (main window) Phone in dial mode Incoming call Call connected Mitel 6940 SIP eud-1765/1.0 – R5.0 HF1 – 08.2017...
  • Page 15 Voice message retrieved Voice Mail mode: Recording allowed Voice Mail mode: Recording not allowed Presence state Available (default) Meeting Absent Busy Not available Option keys Language Time and Date Directory Lock Status Bluetooth Mitel 6940 SIP eud-1765/1.0 – R5.0 HF1 – 08.2017...

  • Page 16: Operating Your Phone

    Directory Lookup Voice Mail Call forwarding Presence Personal call routing Alarm melodies Software Version Note: The Reception menu appears only when the hospitality (front desk) functions are enabled by your system administrator. Mitel 6940 SIP eud-1765/1.0 – R5.0 HF1 – 08.2017...
  • Page 17 • Move your finger to the right or left on the touch screen to display all lev- els. Note: See chapter "Safety information", page 4 for information about how to care for your touch screen. Mitel 6940 SIP eud-1765/1.0 – R5.0 HF1 – 08.2017...
  • Page 18 A key that you have configured locally on your phone cannot be displayed or overwritten using the Self Service Portal. Therefore, always configure your keys through the Self Service Portal of the MiVoice Office 400 com- munication server. Mitel 6940 SIP eud-1765/1.0 – R5.0 HF1 – 08.2017...
  • Page 19 Function key configuration (default key setting) - Overview The Mitel 6940 SIP phone on the MiVoice Office 400 communication sys- tem are delivered with the default function key configurations summarized in the following table. Note that your system administrator might change the default configuration and your phone configuration might therefore dif- fer from the default configuration.
  • Page 20 LED overview The message LED signals different events and operating states with differ- ent light statuses. Message LED: State Description Flashes fast Incoming call Flashes slowly New voice message Phone locked Mitel 6940 SIP eud-1765/1.0 – R5.0 HF1 – 08.2017...

  • Page 21: Accessory Support

    • The configurable keys of the module are operated the same way as the configurable keys of your phone. • The image icons for the busy lamp field keys do not appear on the Mitel M695 expansion module. The expansion module shows only icons with the initial letters.
  • Page 22 2, 3 Mitel Wireless LAN Adapter The Mitel Wireless LAN Adapter is a wireless bridge that can add wireless connectivity functionality to your Mitel 6940 SIP phone. It allows your Ethernet-enabled phone to join a secure, high-speed network. It is soft- ware transparent, that is, to use the adapter, no changes to drivers, man- agement tools, or applications are needed.
  • Page 23 LEAP Mitel Wireless LAN Adapter Analog, DHSG/EHS, and USB headset The Mitel 6940 SIP phone accepts USB headsets through the USB port and handset through the handset port. These ports are located on the back of the phone. Mitel 6940 SIP...
  • Page 24 Mitel Cordless Bluetooth Handset The Mitel 6940 SIP phone provides support for the Mitel cordless Blue- tooth handset. With a potential range of up to 10 meters (30 feet), the Bluetooth handset offers convenience and corridor mobility for Mitel 6940 SIP phone users.
  • Page 25 Keys, Display, and Menu Guidance Mitel Cordless Bluetooth handset Blue-Indicates that the handset is in use. Green-Indicates that the handset battery is charg- ing. Lifting the handset from the cradle activates the handset. If the handset is already out of the cra- dle, pressing the Hookswitch key is equivalent to taking the handset off the hook.
  • Page 26 You can now walk and talk up to 350 feet (120 meters) away from your desk, which improves collaboration, multi- tasking, and productivity. The headset is compatible with Mitel 6940 SIP phones. Before you con- nect the Mitel Integrated headset to phone, ensure that you disconnect all other headsets.
  • Page 27 Keys, Display, and Menu Guidance Mitel Integrated DECT handset Mitel 6940 SIP eud-1765/1.0 – R5.0 HF1 – 08.2017...

  • Page 28: Phoning

    Line key on a key telephone ..... 72 Using functions with Mitel OpenCount ....74 MobileLink .

  • Page 29: Making Calls

    If you merely replace the handset, the phone switches to the hands-free mode. Ending a call: Place the handset on its cradle, or, press the End Call softkey, or press the End key. Mitel 6940 SIP eud-1765/1.0 – R5.0 HF1 – 08.2017...
  • Page 30 Automatic hands-free is only activated when you are receiving an announcement. Automatic hands-free is always activated. Your phone signals an incoming call with two short signal tones and then switches to hands-free mode automatically. Mitel 6940 SIP eud-1765/1.0 – R5.0 HF1 – 08.2017...
  • Page 31 Switching the microphone on and off during a call: Activate: Press Microphone key. Deactivate: Press the Microphone key once again. ➔ Microphone is activated/deactivated, the LED on the Microphone key flashes/does not flash. Mitel 6940 SIP eud-1765/1.0 – R5.0 HF1 – 08.2017...

  • Page 32: Initiating Calls

    The number is not dialled until you go off-hook, for example by picking up the handset. Dialling with the phone number: Pick up the handset or press the Dial softkey. Press the digit keys of the phone number. Mitel 6940 SIP eud-1765/1.0 – R5.0 HF1 – 08.2017...
  • Page 33 Press the Dial softkey or the Loudspeaker/Headset button, or pick up the hand- set to dial the contact’s phone number. Mitel 6940 SIP eud-1765/1.0 – R5.0 HF1 – 08.2017...
  • Page 34 "Editing options for the call list", page 68. The call lists can be operated via the call list key, the redial key, the system menu, or a function key (see chapter "Configuring keys", page 96). Mitel 6940 SIP eud-1765/1.0 – R5.0 HF1 – 08.2017...
  • Page 35 Scroll through the list and select the user you want. Pick up the handset or press the Dial softkey. ➔ The call number of the user is dialled. Mitel 6940 SIP eud-1765/1.0 – R5.0 HF1 – 08.2017...
  • Page 36 Line keys are stored on configurable keys by your system administrator (see chapter "Line key on a key telephone", page 72). Mitel 6940 SIP eud-1765/1.0 – R5.0 HF1 – 08.2017...
  • Page 37 Phoning Activating another Mitel phone for making calls You want to make a call on another Mitel phone using your personal set- tings, for example on a colleague’s phone or in a meeting room. You can activate another Mitel phone to make an internal or external call using your personal settings, even if the phone is locked for external calls.
  • Page 38 You are talking on the phone. The call waiting tone, name/phone number on the display let you know that another user would like to talk to you. You can either accept or refuse the call. Mitel 6940 SIP eud-1765/1.0 – R5.0 HF1 – 08.2017...

  • Page 39: Using Functions Before/While In A Call

    (see chapter "Configuring or deleting a key assignment", page 97). Notes: • You can activate only one callback at a time. • An unanswered callback will be automatically cancelled by the system after about 30 minutes. Mitel 6940 SIP eud-1765/1.0 – R5.0 HF1 – 08.2017...
  • Page 40 Someone has asked you to call back. The display shows Callback. You cannot automatically answer a callback request on your phone. You can either enter the call number manually or use a CTI client, for example the Mitel OfficeSuite. Answering the callback request: Enter a phone number in call preparation.
  • Page 41 You would like to keep the person you are talking to on hold without block- ing a phone line. You may park the person you are talking to and then pick up the call again on the same phone on which you parked the person. Mitel 6940 SIP eud-1765/1.0 – R5.0 HF1 – 08.2017...
  • Page 42 Ending the enquiry call: Press the Drop or the End softkey. Recommence conversation with the first call party: Press the Pick up softkey or the flashing line key. Mitel 6940 SIP eud-1765/1.0 – R5.0 HF1 – 08.2017...
  • Page 43 Depending on the system configuration, a conference call can consist of up to 6 conference participants. You can hold a conference call with inter- nal and external users. Mitel 6940 SIP eud-1765/1.0 – R5.0 HF1 – 08.2017...
  • Page 44 Call transfer without Without talking to the second call party, you transfer the prior notice call to them by hanging up the handset immediately after dialling the call number. Mitel 6940 SIP eud-1765/1.0 – R5.0 HF1 – 08.2017...
  • Page 45 Requirements: You are using the one number user concept (see chapter "One number user concept", page 8). You must save this function to a configurable key using Self Service Portal (see chapter "Configuring or deleting a key assignment", page 97). Mitel 6940 SIP eud-1765/1.0 – R5.0 HF1 – 08.2017...
  • Page 46 • You cannot block an emergency announcement. • An emergency announcement may only be executed using function codes. You will find a list of all function codes in the user's guide “Fea- tures Overview Mitel 415/430/470” on the Mitel DocFinder.
  • Page 47 • You cannot block an emergency announcement. Announcement to a group: • The announcement will only be received by phones which both have authorisation to receive announcements and are not in use. Mitel 6940 SIP eud-1765/1.0 – R5.0 HF1 – 08.2017...
  • Page 48 Recording restarts automatically once the call connection with the enquiry call party is set up and/or once the call connection with the first correspondent is restored. Mitel 6940 SIP eud-1765/1.0 – R5.0 HF1 – 08.2017...
  • Page 49 (see chapter "Configuring or deleting a key assignment", page 97). Activating/deactivating discreet ring: Press the function key for Discreet ring on/off. ➔ The function is activated/deactivated, the LED on the function key lights up/does not light up respectively. Mitel 6940 SIP eud-1765/1.0 – R5.0 HF1 – 08.2017...
  • Page 50 You can block intrusion; see chapter "Protecting yourself against calls", page 91. You must save this function to a configurable key using Self Service Portal (see chapter "Configuring or deleting a key assignment", page 97). Mitel 6940 SIP eud-1765/1.0 – R5.0 HF1 – 08.2017...
  • Page 51 • Silent intrusion may infringe on your national data protection provisions or be permitted only under certain circumstances. If you intend to use this function, you should therefore notify your call party in advance. Mitel 6940 SIP eud-1765/1.0 – R5.0 HF1 – 08.2017...

  • Page 52: Using Further Functions

    The following options are available on your phone for further editing of per- sonal call routing: Menu Description Activate Activating personal call routing. Modify Renaming personal call routing. Mitel 6940 SIP eud-1765/1.0 – R5.0 HF1 – 08.2017...
  • Page 53 If your system administrator has set up one phone number for several phones (see "One number user concept", page 8),you can use Ring Alone to define on which phone a call will be signalled acoustically. As soon as Mitel 6940 SIP eud-1765/1.0 – R5.0 HF1 – 08.2017...
  • Page 54 3. Confirm the security prompt with the softkey. Note: Use the following function codes (see also Features Overview Mitel 415/430/470 user guide on the Mitel DocFinder), to activate or deactivate the phone lock for all phones within the one number user concept (see "One num- ber user concept", page 8):...
  • Page 55 It allows you to log in on each free seating phone and to use it with your personal settings as long as you are logged in. Ask your system administrator which phones are proposed for free seating. Logging into a free seating phone: Mitel 6940 SIP eud-1765/1.0 – R5.0 HF1 – 08.2017...
  • Page 56 The LED on the function key lights up. Note: The default PIN setting ‘0000’ is not accepted (for more information on the PIN, see chapter "Changing the PIN", page 89). Mitel 6940 SIP eud-1765/1.0 – R5.0 HF1 – 08.2017...
  • Page 57 Alarm cancellation delay: Your system administrator can set a delay (1- 60 seconds, depending on the Mitel system phone). During this delay the user can enter another call number in order not to trigger a call on the hot- line destination number.

  • Page 58: Overview Of Available Functions

    (see chapter "MiVoice Office 400 Self Service Portal", page 9). • You will find a list of all function codes in the user's guide “Features Overview Mitel 415/430/470” on the Mitel DocFinder. Please note than function codes can only be used as prefix dialling on your phone.
  • Page 59 This can be avoided if instead of deleting the configuration, you configure the Empty function on that key. Mitel 6940 SIP eud-1765/1.0 – R5.0 HF1 – 08.2017...
  • Page 60 You can set up a new wake-up call, manage a wake-up call, or delete an expired or existing wake-up call, see chap- ter "Managing wake-up calls", page 112). Mitel 6940 SIP eud-1765/1.0 – R5.0 HF1 – 08.2017...
  • Page 61 (see chapter "Controlling the presence status", page 64). Presence profile on/off Activate/deactivate presence profile. You can select a presence profile (profile number 1-4, see chapter "Controlling the presence status", page 64). Mitel 6940 SIP eud-1765/1.0 – R5.0 HF1 – 08.2017...
  • Page 62 (see chapter "Take (pick up own call)", page 45). Transparent data This function takes charge of the transparent exchange of data between the communication server and external applications. Mitel 6940 SIP eud-1765/1.0 – R5.0 HF1 – 08.2017...

  • Page 63: Organising Absences From The Desk

    It also tells you directly whether the user you want is reachable or absent without you having to call him. The information details depend on the type of telephone. Mitel 6940 SIP eud-1765/1.0 – R5.0 HF1 – 08.2017...
  • Page 64 Set up the presence profile: Press the function key for Menu. Press Presence softkey. Select the presence profile you want and press the Activate softkey. ➔ The presence profile is activated. Mitel 6940 SIP eud-1765/1.0 – R5.0 HF1 – 08.2017...
  • Page 65 "Configuring presence profile", page 94. Note: If your Outlook calendar is not synchronised through Mitel Open Interfaces Platform (OIP) with your communication server, you have to manually enter and delete the time and date.
  • Page 66 Call Forwarding on No Reply can also be activated when your phone is busy. Existing call forwarding settings at the selected destina- tion cannot be executed. Contact your system adminis- trator for more information. Available call forwarding destinations: Mitel 6940 SIP eud-1765/1.0 – R5.0 HF1 – 08.2017...
  • Page 67 Press the function key for Menu. Scroll to Call forwarding and press the Select softkey. Select the option Call forwarding off and confirm with the Select softkey. ➔ The call forwarding is deactivated. Mitel 6940 SIP eud-1765/1.0 – R5.0 HF1 – 08.2017...

  • Page 68: Operating Call Lists And Voice Messages

    The call lists can be operated via the system menu, the call list key, or a function key (see "Configuring keys", page 96). More information on call lists can be found in chapter "Selecting from the call list", page 34. Mitel 6940 SIP eud-1765/1.0 – R5.0 HF1 – 08.2017...
  • Page 69 • Call number / name • Call date and time A voice message to a group voice mail is signalled by Delete Delete voice message Dial Call the person who left the voice message. Mitel 6940 SIP eud-1765/1.0 – R5.0 HF1 – 08.2017...
  • Page 70 2. Enter the number you want and press the Send softkey. 3. If you wish to keep a copy of the voice message, answer the question with the softkey. Accordingly, the entry will be labelled with for forwarded. Mitel 6940 SIP eud-1765/1.0 – R5.0 HF1 – 08.2017...

  • Page 71: Organisation Within The Team (Busy Lamp Field)

    • A busy lamp field can be saved only on function keys T1 to T48 and on the Mitel M695 expansion module. • The Mitel M695 expansion module does not show image icons; it shows only icons with the initial letters.

  • Page 72: Line Key On A Key Telephone

    Each KT line its an own number which can be used for internal or external calls. One or usually multiple phones can be connected to this KT line, for example in all employees in a travel agency who work with Europe as a Mitel 6940 SIP eud-1765/1.0 – R5.0 HF1 – 08.2017...
  • Page 73 You can assign up to nine priority levels to your line keys. KT lines can only be configured for the function keys T1-T48. You can also configure KT lines on the Mitel M695 expansion key module. Answering a call on the KT line key You are being called on one or more KT line keys.

  • Page 74: Using Functions With Mitel Opencount

    Office 400 communication system and enables the logging, the administration, and the analysis of all call and connection data. If a Mitel OpenCount is integrated into your MiVoice Office 400 com- munication system, the following additional feature is also available on your phone.

  • Page 75: Mobilelink

    Using the MobileLink feature, you can: • Sync your mobile phone’s contact list and call history with the Mitel 6940 SIP phone. • Answer a mobile phone call using your SIP phone. • Move mobile call audio between the SIP phone and your mobile phone.
  • Page 76 When you pair and connect a mobile phone for the first time, your phone automatically attempts to sync your mobile contacts to the Directory appli- cation. You can also manually synchronize or update your mobile contacts. Mitel 6940 SIP eud-1765/1.0 – R5.0 HF1 – 08.2017...
  • Page 77 Phoning To manually synchronize or update your mobile contacts: Ensure that you have paired your mobile phone with your Mitel 6940 SIP phone. See "Pairing a mobile phone using Bluetooth", page 76. Press the contacts key on the phone. Press the Mobile Contacts folder.

  • Page 78: Bluetooth

    Bluetooth settings menu. You can also pair, connect, or unpair a Blue- tooth device with your phone. To enable Bluetooth functionality: Press the Settings key on the phone and open the static settings menu. Press the Bluetooth icon. Mitel 6940 SIP eud-1765/1.0 – R5.0 HF1 – 08.2017...
  • Page 79 Devices. ➔ Your phone scans for the supported Bluetooth devices. Note: When pairing a Mitel cordless Bluetooth handset with the phone, the device name appears in the Available Devices list as Cordless Handset followed by the last six digits of the handset’s MAC address.
  • Page 80 Select the Bluetooth device you want to connect to. ➔ The phone attempts to connect to the device. Press the Ok button to acknowledge the successful connection. ➔ The Bluetooth device is connected and is ready to use. Mitel 6940 SIP eud-1765/1.0 – R5.0 HF1 – 08.2017...

  • Page 81: Personalizing Your Phone

    Configuring keys ....... 96 Mitel 6940 SIP eud-1765/1.0 – R5.0 HF1 – 08.2017...

  • Page 82: Configuring The Display

    2. Confirm with the softkey Save. Setting the duration for the screen saver: 1. Tap onto the input field and enter the desired time in seconds. 2. Confirm with the softkey Save. Mitel 6940 SIP eud-1765/1.0 – R5.0 HF1 – 08.2017...

  • Page 83: Configuring The Audio Properties

    Setting the ringing properties You want to change the way in which your phone rings. Available settings: Ring tones Description Ring tonesRing tone mode • Ring tone 1...15 Selection of available ring melodies. Mitel 6940 SIP eud-1765/1.0 – R5.0 HF1 – 08.2017...
  • Page 84 (default) hands-free system. • Press the loudspeaker/headset key when in handset mode to switch to hands-free mode. • Pick up the handset when in hands-free mode to switch to handset mode. Mitel 6940 SIP eud-1765/1.0 – R5.0 HF1 – 08.2017...
  • Page 85 • You phone will automatically switch to the right audio mode if a USB headset is connect, if Bluetooth is activated and a Bluetooth headset is connect or when the headset is disconnected. Mitel 6940 SIP eud-1765/1.0 – R5.0 HF1 – 08.2017...
  • Page 86 Activate/deactivate Bluetooth mode: 1. Press Bluetooth. 2. Activate: Bluetooth-move the slider to the right. Deactivate: Bluetooth-move the slider to the left. ➔ Bluetooth mode is activated ( is displayed in the status line)/deactivated. Mitel 6940 SIP eud-1765/1.0 – R5.0 HF1 – 08.2017...

  • Page 87: Configuring General Phone Settings

    If your desired language is available, but is not displayed or displayed only in parts, you have to restart your phone (see chapter "Restart phone", page 91). Mitel 6940 SIP eud-1765/1.0 – R5.0 HF1 – 08.2017...
  • Page 88 As system administrator or technician, you can make global settings for the time and date for all Mitel SIP phones in the MiVoice Office 400 com- munication system. If no NTP time server is entered in the communication system, then you can also make these settings over the phone.
  • Page 89 PIN. The PIN on your phone is changed using the Self Service Portal only. For more information about the Self Ser- vice Portal, please refer to "MiVoice Office 400 Self Service Portal", page 9. Mitel 6940 SIP eud-1765/1.0 – R5.0 HF1 – 08.2017...
  • Page 90 Press the Option key. Press Status. ➔ Information is displayed by pressing the settings. Calling up the system menu: Press the function key for Menu. Press Software Version. ➔ Settings are displayed. Mitel 6940 SIP eud-1765/1.0 – R5.0 HF1 – 08.2017...

  • Page 91: Protecting Yourself Against Calls

    You want to protect yourself against certain types of call. You can protect yourself from the following types of call: • Call waiting • Intrusion Your system administrator can set the MiVoice Office 400 communication system to ignoring this call waiting block. Mitel 6940 SIP eud-1765/1.0 – R5.0 HF1 – 08.2017...

  • Page 92: Phone Book Management

    The local phone book is not supported by the MiVoice Office 400 commu- nication system. This implies that contacts saved in this local phone book are only available on your Mitel SIP phone. The search function in the sys- tem phone book (quickdial and dialling by name) does not search in the local phone book.

  • Page 93: Configuring Voice Mail

    • Self Service Portal (see chapter "MiVoice Office 400 Self Service Por- tal", page 9). • Mitel OfficeSuite • External directories, such as Microsoft Exchange (provided your MiVoice Office 400 communication system is synchronised with exter- nal directories).

  • Page 94: Configuring Presence Profile

    Presence profiles contain action commands that are executed when the presence status is activated. This may be a call forwarding to a voice mail and/or a prede- fined personal call routing. Mitel 6940 SIP eud-1765/1.0 – R5.0 HF1 – 08.2017...
  • Page 95 This setting is not available in the Available presence profile. More information can be found under "Absence information", page 65. Mitel 6940 SIP eud-1765/1.0 – R5.0 HF1 – 08.2017...

  • Page 96: Configuring Keys

    This section explains how to assign call numbers, functions and busy lamp fields to a key. Available keys You can select the following keys for configuration purposes: Description Softkey You can store call numbers or functions on a softkey. Mitel 6940 SIP eud-1765/1.0 – R5.0 HF1 – 08.2017...
  • Page 97 Team key Configure a key with your team partner's call number. Team keys are only possible on func- tion keys T1 to T48. You can also configure busy lamp field on the keys of Mitel M695 expansion module. Room Room key Configure a key with the guest's room number, room name, or guest name (if defined).

  • Page 98: Operator Phone

    Operator phone This section explains the options provided by your Mitel 6940 SIP phone when it is registered on the sys- tem as an operator phone. Operator phone ....... 99 Setting the operator phone .

  • Page 99: Operator Phone

    The upper softkey displays an icon that shows the state of the call, and the name, or number of the caller. The lower softkey displays additional information about the call. Mitel 6940 SIP eud-1765/1.0 – R5.0 HF1 – 08.2017...
  • Page 100 The key has an icon that displays the total number of internal and external calls in the queue. The key also dis- plays additional information such as number of external calls and the Mitel 6940 SIP eud-1765/1.0 – R5.0 HF1 – 08.2017...

  • Page 101: Setting The Operator Phone

    You can configure up to 10 operator keys on the operator phone. Adding and setting the operator phone keys You can make a number of settings that affect the phone's response when someone calls on an operator key. Mitel 6940 SIP eud-1765/1.0 – R5.0 HF1 – 08.2017...

  • Page 102: Using An Operator Phone

    To answer the call on an operator key, press the top half of the operator key. If you receive a call when your phone is in idle state, this call is signalled on the first operator key of your phone. Mitel 6940 SIP eud-1765/1.0 – R5.0 HF1 – 08.2017...
  • Page 103 The phone number is dialled. Talk to the caller in a handsfree mode or pick up the handset to converse in handset mode.The icon on the phone displays information about the call: whether the call is intended for company A, or intended for company B. Mitel 6940 SIP eud-1765/1.0 – R5.0 HF1 – 08.2017...
  • Page 104 You are now connected back through to the parked call. Hold/Transfer/Conference Holding a call, transferring a call, and making a conference call are done in a normal way. For more information, see the chapter "Phoning", page 28). Mitel 6940 SIP eud-1765/1.0 – R5.0 HF1 – 08.2017...
  • Page 105 • The call charges are recorded separately for each company. • A substitution will apply equally to both companies. Make a call on behalf of company A or B Press a free operator key. Mitel 6940 SIP eud-1765/1.0 – R5.0 HF1 – 08.2017...
  • Page 106 Operator phone Select company A or B for the outgoing call. Enter the caller’s phone number. Mitel 6940 SIP eud-1765/1.0 – R5.0 HF1 – 08.2017...

  • Page 107: Reception Phone

    Additional settings ......116 Mitel 6940 SIP eud-1765/1.0 – R5.0 HF1 – 08.2017...

  • Page 108: Reception Phone

    Room not cleaned Wake-up call pending Wake-up call expired Room cleaned and inspected Room cleaned but not inspected Room free for a group Room occupied by a member of a group Mitel 6940 SIP eud-1765/1.0 – R5.0 HF1 – 08.2017...
  • Page 109 Function keys and room keys You get a better overview and can serve your guests quicker if you use your reception phone with at least one Mitel M695 expansion key module. Your phone and your expansion key module have keys that you can con- figure as room keys or as function keys.

  • Page 110: Operating The Reception Phone

    Room keys You can configure room keys only on the soft keys T1 throughT48 and the keys on a Mitel M695 expansion key module. The room keys are marked with the guest's room number, room name, or guest name (if defined).
  • Page 111 First process the report, if any, then start the check-out afresh. You can execute a check-out while the phone is in the idle state or on an active call. Mitel 6940 SIP eud-1765/1.0 – R5.0 HF1 – 08.2017...
  • Page 112 Enter the room number of the room for which you want to set the wake-up call and confirm by pressing Ok. ➔ You can use the Room list key to search for the room. Mitel 6940 SIP eud-1765/1.0 – R5.0 HF1 – 08.2017...
  • Page 113 Select the wake-up call you want to delete. Press Delete. ➔ The wake-up call is deleted. Alternately, press Wake-up call: and select Off. ➔ The wake-up call is deleted. Mitel 6940 SIP eud-1765/1.0 – R5.0 HF1 – 08.2017...
  • Page 114 When the following events take place, guests are informed about through the notification LED on their phones: • New messages in the voice-mail box • Callback requested Mitel 6940 SIP eud-1765/1.0 – R5.0 HF1 – 08.2017...
  • Page 115 Press Delete. ➔ The notification is deleted. Press a softkey for the room or select a room from the Room list. Press Noti- fiction and select Off. ➔ The notification is deleted. Mitel 6940 SIP eud-1765/1.0 – R5.0 HF1 – 08.2017...

  • Page 116: Additional Settings

    Usually this is the call number of the reception. • Direct call number: The external callers can connect directly to the guest through this number. Mitel 6940 SIP eud-1765/1.0 – R5.0 HF1 – 08.2017...
  • Page 117 • Softkey available in different menus such as Check-in/Check-out, Room configuration, Wake-up calls, Notifications, and Reprint last bill. In this way you can select the room instead of entering the room number. Mitel 6940 SIP eud-1765/1.0 – R5.0 HF1 – 08.2017...
  • Page 118 Enter the room number and confirm by pressing Ok. ➔ The bill is printed. Note: The Reprint last bill prints the call charges of the last guest who has checked into the room. Press Room list. Mitel 6940 SIP eud-1765/1.0 – R5.0 HF1 – 08.2017...
  • Page 119 ➔ The bill is printed.Print bill displays the call charges of the current guest in the room. Note: You can also print the bill any time from the Room configuration menu. Mitel 6940 SIP eud-1765/1.0 – R5.0 HF1 – 08.2017...

  • Page 120: Product And Safety Information, Legal Information

    Safety information ......121 About Mitel ........121 Product information .

  • Page 121: Safety Information

    With more than US$1 billion in combined annual revenue, 60 million customers world- wide, and #1 market share in Western Europe, Mitel is a clear market leader in business communications. For more information, go to www.mitel.com.
  • Page 122 This product may integrate programs, licensed to Mitel by third party suppliers, for distribution under the terms of this agreement. These programs are confidential and proprietary, and are...

  • Page 123: Data Protection

    The MiVoice Office 400 communication solution comprises features which allow calls to be monitored and recorded without the call parties noticing. Please note that these features can only be used in compliance with national data protection provisions. Mitel 6940 SIP eud-1765/1.0 – R5.0 HF1 – 08.2017...

  • Page 124: Limited Warranties

    Mitel's authorized, written functional specification relating to such products during a one (1) year period from the date of original purchase (“Warranty Period”). If there is a defect or malfunction, Mitel shall, at its option, and as the exclusive remedy, either repair or replace the product at no charge, if returned within the Warranty Period.
  • Page 125 Product and safety information, legal information Exclusions Mitel does not warrant its products to be compatible with the equipment of any particular telephone company. This warranty does not extend to dam- age to products resulting from improper installation or operation, alteration, accident, neglect, abuse, misuse, fire or natural causes such as storms or floods, after the product is in your possession.
  • Page 126 (1) year period from the date of original purchase ("Warranty Period"). If there is a defect or malfunction, Mitel shall, at its option, and as the exclusive remedy under this limited warranty, either repair or replace the product at no charge, if returned within the warranty period.
  • Page 127 Competition and Consumer Act 2010 (the ACL), the exercise of a right conferred by such a provision or any liability of Mitel in relation to a failure to comply with a guarantee that applies under Division 1 of Part 3-2 of the ACL to a supply of goods or services.
  • Page 128 Mitel in relation to a failure to comply with a guarantee that applies under Division 1 of Part 3-2 of the ACL to a supply of goods or services.

  • Page 129: Regulatory Notices

    Regulatory notices For EU and Switzerland CE conformity Mitel Schweiz AG hereby declares that the MiVoice Office 400 products • conform to the basic requirements and other relevant stipulations of EMC (2014/30/EU) and LVD (2014/35/EU) directives. • are manufactured in conformity with RoHS according to Directive 2011/65/EU.
  • Page 130 There are no user serviceable parts within this equipment. Refer all servic- ing to a MITEL authorized repair facility or to MITEL Incorporated. If you require a MITEL return authorization number, or information on obtaining service or repairs, please contact MITEL at the following telephone num-...
  • Page 131 However, there is no guar- antee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television recep- Mitel 6940 SIP eud-1765/1.0 – R5.0 HF1 – 08.2017...
  • Page 132 Users should ensure for their own protection that the electrical ground con- nections of the power utility, telephone lines, and internal metallic water pipe system, if present, are connected together. This precaution may be particularly important in rural areas. Mitel 6940 SIP eud-1765/1.0 – R5.0 HF1 – 08.2017...
  • Page 133 The Ringer Equivalence Number is 0.1. There are no user serviceable parts within this equipment. Refer all servic- ing to a MITEL authorized repair facility or to MITEL Corporation. If you require a MITEL return authorization number, or information on obtaining...
  • Page 134 México, D.F. - CP 05120 Supply Voltage: 110-240 VAC Frequency: 50-60 Hz Current consumption maximum: • Mitel 415/430: 1.5 A • Mitel 470: 2.2 A For New Zealand customers General Warning The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network.

  • Page 135: Index

    About Mitel ..... . 121 Call properties ....83 Absence information, setting .
  • Page 136 – legend ......11 – Mitel M680 ..... 21 –...
  • Page 137 Safety information ..4 see: Mitel M680 ..... . . 21 Presence profile: Mitel OpenCount ....74 –...
  • Page 138 System menu ..... 16 System phone book see: Phone book . . . 92 Mitel 6940 SIP eud-1765/0.1 DRAFT – R5.0 HF1 – 08.2017...
  • Page 139 © Copyright 2017 Mitel Networks Corporation. All Rights Reserved. The Mitel word and logo are trade- marks of Mitel Networks Corporation. mitel.com Any reference to third party trademarks are for reference only and Mitel makes no representation of ownership of these marks.

Table of Contents