Mitel MiVoice 4425 IP Vision User Manual
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Mitel MiVoice 4425 IP Vision User Manual

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MiVoice 4425 IP Vision (DBC 425) 
for MiVoice MX-ONE
USER GUIDE
USER GUIDE
MSE
tsilvennoinen
(T. Silvennoinen)
MSE
mlundmark
Marie Lundmark

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Summary of Contents for Mitel MiVoice 4425 IP Vision

  • Page 1 USER GUIDE MiVoice 4425 IP Vision (DBC 425)  for MiVoice MX-ONE Marie Lundmark mlundmark (T. Silvennoinen) tsilvennoinen USER GUIDE...
  • Page 2 Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document.

  • Page 3: Important Safety Instructions And Introduction

    4425 IP V (DBC 425) MX-ONE OICE ISION OICE IMPORTANT SAFETY INSTRUCTIONS AND INTRODUCTION IMPORTANT SAFETY INSTRUCTIONS (ENGLISH) When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury to persons, including the following: •...
  • Page 4 These directions for use describe the user procedures to handle the features available for MiVoice 4425 IP Vision, hereafter called DBC 425, when using the H.323 protocol, and when the telephones are used with MX-ONE Service Node. To determine if the telephone is using the H.323 protocol, see section Checking the SW Version.
  • Page 5 4425 IP V (DBC 425) MX-ONE OICE ISION OICE TELEPHONE DBC 425 DBC 425 Figure 1: DBC 425 The DBC 425 01 and DBC 425 02 have a graphical display which corresponds approx- imately to 6 rows of 50 characters. However the number of rows and characters per row depend on the character size and the font.
  • Page 6 DBC 425 ELEPHONE Inquiry that are fixed. The placing of the function keys, as shown in the figure above, is the default setting, but can be changed by the system administrator. KEY FUNCTIONS FOR THE DBC 425 The key functions for the DBC 425 are: Table 1 The Clear key is used to disconnect a call.

  • Page 7: Power Feeding

    4425 IP V (DBC 425) MX-ONE OICE ISION OICE EXTRA KEY PANEL DBY 419 01 Figure 2: DBY 419 01 A maximum of 4 extra key panels can be connected to the DBC 425. Each key panel has 17 programmable keys that for example can be used as Dial-by-function keys and Monitoring keys.
  • Page 8 DBC 425 ELEPHONE Figure 3: Connecting the telephone If a headset will be used, connect it according to Figure 3. If your PC will use the same LAN outlet as your telephone, connect the PC as shown in Figure 3. Note: When the telephone is starting, a connected PC will loose the LAN connection for approximately 10 seconds.
  • Page 9 4425 IP V (DBC 425) MX-ONE OICE ISION OICE Figure 4: After the user identity has been entered and Log on (F4) has been selected, the user must also enter the password and press Log on (F4), see 2.7 Logging On the Tele- phone on page 13.
  • Page 10 DBC 425 ELEPHONE Figure 6: The x indicates a timer counting down seconds. If no key is pressed during this time, No change is selected automatically. The administrator mode is used to change the IP settings in the telephone. This mode is reserved for the maintenance personnel.
  • Page 11 4425 IP V (DBC 425) MX-ONE OICE ISION OICE Figure 8: The telephone checks if new software has to be loaded. If the software will be updated, see 2.6.3 Updating Telephone Software on page 12 . If the current version of software will be used the following is shown: Figure 9: The software is loaded internally in the telephone.
  • Page 12 DBC 425 ELEPHONE The telephone performs a test that the circuits in the telephone work. The telephone is now ready for registration in the system, see 2.7 Logging On the Telephone on page 13 . 2.6.3 UPDATING TELEPHONE SOFTWARE When the telephone is started and discovers that new software will be loaded, the following menu is shown: Figure 11: The x indicates a timer counting down seconds.
  • Page 13 4425 IP V (DBC 425) MX-ONE OICE ISION OICE Figure 13: It is important that you do not disconnect the power to the telephone while this text is shown in the display. This takes about 1/2 minute. If there is a power failure during this phase, the telephone has to load the software once more.
  • Page 14 DBC 425 ELEPHONE 2.7.1 END-USER IS ALLOWED TO LOG ON AND LOG OFF Figure 14: The directory number used at the previous log on is shown. If to change the number, enter your directory number. Press Log on (F4). If the emergency call function is disabled, the SOS text will not be shown. If the exchange requires that you enter a Personal Identity Number (PIN), the following menu is shown: Figure 15:...
  • Page 15 4425 IP V (DBC 425) MX-ONE OICE ISION OICE Figure 16: When you log on to another DBC 425 telephone, your set up of the Dial-by-function keys can automatically be moved and the Monitoring keys are automatically moved to the new telephone. 2.7.2 TELEPHONE IS ALWAYS LOGGED ON The telephone is logged on with the default number.
  • Page 16 DBC 425 ELEPHONE Figure 18: To log on with your individual number, press ChangeUser (F4) and the following menu is shown: Figure 19: Enter your individual directory number. Press Log on (F4). If the exchange requires that you enter a PIN, the following menu is shown: Figure 20: Enter your PIN and press Log on (F4).

  • Page 17: Logging Off

    4425 IP V (DBC 425) MX-ONE OICE ISION OICE Figure 21: Now the telephone is ready for making and receiving calls. The telephone will automatically be logged off with your individual number during the night and logged on with the default number. When you log off the individual number, the telephone registers automatically with the default number.

  • Page 18: Checking Software Version

    DBC 425 ELEPHONE If the telephone has the option with default number and the possibility to log on with the individual number (see 2.7.3 Logging on with an Individual number on page 15), the display will show: Figure 23: CHECKING SOFTWARE VERSION It is possible to check the software version in the telephone by pressing the buttons C , * and 4 simultaneously for at least one second.
  • Page 19 4425 IP V (DBC 425) MX-ONE OICE ISION OICE Table 2 Fault Probable cause Action or comment The telephone is locked Disturbance on the LAN Restart the telephone by pressing the keys C (clear), mute and # simultaneously for one or two seconds The access warning Disturbance on the LAN or in the Some of the features may not...
  • Page 20 DBC 425 ELEPHONE Figure 26: Top Menu for DBC 425 01 PhoneBook is replaced by Contacts, and WAP services is replaced by CorporateDir and Web. 2.12.2 DISPLAY LAYOUT The display on the telephone has a graphical display with 320x80 pixels. The figure shows the different fields in the display: Figure 27: •...
  • Page 21 4425 IP V (DBC 425) MX-ONE OICE ISION OICE Display icons and symbol explanations The following icons can be shown in the display in the idle and telephony modes: Figure 28: 2.12.3 Access warning Flashes when there is reduced access to system services. Some features may not work.
  • Page 22 DBC 425 ELEPHONE Figure 29: Figure 30: 6/1553-ANF 901 54 Uen S2 2016-03-08...
  • Page 23 4425 IP V (DBC 425) MX-ONE OICE ISION OICE 2.12.4 New missed call Indicates a new missed and not checked incoming call. The figure shows the number of call attempts. Missed call Indicates a missed but checked incoming call. The figure shows the number of call attempts.
  • Page 24 DBC 425 ELEPHONE Figure 31: If a call to the telephone has not been answered the following menu is shown when the telephone is idle: Figure 32: 2.12.5.2 Diverted In the example below the user J Smith has follow me to number 40174. 6/1553-ANF 901 54 Uen S2 2016-03-08...
  • Page 25 4425 IP V (DBC 425) MX-ONE OICE ISION OICE Figure 33: 2.12.5.3 Display Text The text received from CSTA is shown on the middle area of the middle row. If any other features like Direct Diversion or Follow Me are already activated then this display information is shifted to the top row.
  • Page 26 DBC 425 ELEPHONE After entering the complete number and if the dialed number is free the display will look like this: Figure 36: When the dialed number is busy the display will look like this: Figure 37: 2.12.6.2 Diverted In the example below J Smith with the number 40316 has dialed the number to A Anderson (40345) which has follow me to R Torres (40174).
  • Page 27 4425 IP V (DBC 425) MX-ONE OICE ISION OICE Figure 38: The character > is a symbol for diverted calls. 2.12.7 DISPLAY MESSAGES FOR AN INCOMING CALL 2.12.7.1 Normal The incoming call can be rejected by pressing Reject (F1). In the example below, A Anderson with the number 40345 is the calling party. Figure 39: The number of the incoming call is flashing.
  • Page 28 DBC 425 ELEPHONE Figure 40: The number of the incoming call is flashing. 2.12.8 DISPLAY MESSAGES WHILE MAKING AN INQUIRY CALL In the example below extension 40345 (A Anderson) is parked while the user is connected to number 40174. Figure 41: 2.13 SOFT KEYS The function of the soft keys is to indicate for you which features are available from your...
  • Page 29 4425 IP V (DBC 425) MX-ONE OICE ISION OICE 2.13.1 EXAMPLES OF SOFT KEY INFORMATION 2.13.1.1 Telephone is Idle In the example below J Smith’s extension number is 40316. The last row indicates that the available functions are Log off (F1) and Absence (F2). Figure 42: 2.13.1.2 Dialed Number is Idle...

  • Page 30: Menu Structure

    DBC 425 ELEPHONE Figure 44: 2.13.2 SUMMARY OF THE SOFT KEY FUNCTIONS For a complete list of soft key text strings, see parameter STRNO (SKI) in the param- eter description for DIGITAL KEY SYSTEM TELEPHONE. 2.13.3 REQUESTING A TELEPHONE FEATURE USING A SOFT KEY By pressing a soft key, you can invoke the corresponding feature.
  • Page 31 4425 IP V (DBC 425) MX-ONE OICE ISION OICE Figure 45: From the home menu you can navigate to the different functions for Settings, Call list, Contacts and Web with the navigation keys. 6/1553-ANF 901 54 Uen S2 2016-03-08...
  • Page 32 DBC 425 ELEPHONE Figure 46: 6/1553-ANF 901 54 Uen S2 2016-03-08...
  • Page 33 4425 IP V (DBC 425) MX-ONE OICE ISION OICE Figure 47: 1) see 13.1 Accessing the Web Interface with the Web Address on page 100 6/1553-ANF 901 54 Uen S2 2016-03-08...
  • Page 34 DBC 425 ELEPHONE 2.15 LOUDSPEAKER AND HEADSET FUNCTIONS 2.15.1 HANDS-FREE WITH LOUDSPEAKER This function offers you the possibility to dial and monitor the progress of a call as well as having a conversation without using the handset. Note: For the hands-free function to work in a good way, it is important that the tele- phone is placed on a plane desk.
  • Page 35 4425 IP V (DBC 425) MX-ONE OICE ISION OICE 2.15.4 HEADSET This function offers you the possibility to use a headset when making or receiving calls. 2.15.4.1 Making Calls Press the Headset key (not needed in headset preset mode). Dial the wanted number. Press the Clear key to finish the call.
  • Page 36 DBC 425 ELEPHONE 2.15.5.2 Deactivating Headset Preset Mode To deactivate headset preset mode, Press the Speaker key and hold it down for 4 seconds. A ring signal is heard as acknowledgment and the headset icon disappears. 2.16 TONES AND RING SIGNALS 2.16.1 TONE CHARACTERISTICS The telephone tone signals are as follows:...
  • Page 37 4425 IP V (DBC 425) MX-ONE OICE ISION OICE Figure 48: Note: These are the standard tones, but they can differ depending on the market. Note: The conference tone can be disabled by the system administrator. 2.16.2 RING SIGNALS The following types of ring signals can be generated: 6/1553-ANF 901 54 Uen S2 2016-03-08...
  • Page 38 DBC 425 ELEPHONE Figure 49: Note: The ring signal can differ depending on the market. At an incoming call on the free on second line the telephone rings only the first period and with a low level. This is valid for both the internal and external ring signal. 2.16.3 RINGING OPTIONS The following ringing options can be programmed on the Line and Monitoring keys:...
  • Page 39 4425 IP V (DBC 425) MX-ONE OICE ISION OICE 2.16.7 LAMP INDICATIONS The telephone has the following lamp indications: Indicates free or non-requested function Fast flash Indicates an incoming call Slow flash Indicates a parked or common parked call Lit with fast blink Indicates a key that is using the line Indicates an activated function 6/1553-ANF 901 54 Uen S2 2016-03-08...

  • Page 40: Incoming Calls

    NCOMING ALLS INCOMING CALLS An incoming call is announced by ring signals and a flashing lamp. There are two different ring signals, one for internal and one for external calls. If the feature parallel ringing is activated, the call will ring on more than one telephone, see 3.8 Parallel Ringing on page 41.

  • Page 41: Immediate Speech Connection

    4425 IP V (DBC 425) MX-ONE OICE ISION OICE After terminating the ongoing call Press the Clear key to terminate the ongoing call. Press the Line 2 key to answer. After parking the ongoing call Press the Line 2 key to answer (the ongoing call is automatically parked or common parked).

  • Page 42: Missed Call

    NCOMING ALLS 3.8.1 TO ANSWER A CALL The call can be answered on any of the ringing telephones. 3.8.2 TO PREVENT THE PARALLEL RINGING TEMPORARILY It is possible to prevent the parallel ringing for a telephone in the parallel ringing list by initiating FollowMe.

  • Page 43: Outgoing Calls

    4425 IP V (DBC 425) MX-ONE OICE ISION OICE OUTGOING CALLS CALLING ANOTHER EXTENSION You can call another extension according to the following: Using dialing procedure Lift the handset (dial tone). Dial the wanted extension number or press a dial by function key. Using Contacts shortcut procedure Figure 50: Press and hold down one of the 2 - 9 keys for 1 s.
  • Page 44 UTGOING ALLS 4.1.2 CALLED EXTENSION IS FREE BUT DOES NOT ANSWER New call Replace the handset and call later. Automatic Callback Press the Callback (F1) key. Replace the handset For more information, see 4.5 Automatic Callback on page 47 . 4.1.3 CALLED EXTENSION IS BUSY New call...

  • Page 45: Making An External Call

    4425 IP V (DBC 425) MX-ONE OICE ISION OICE 4.2.2 INDIVIDUAL OPERATOR Use this to talk to a specific operator. Lift the handset (dial tone) and dial the individual directory number of the operator. MAKING AN EXTERNAL CALL 4.3.1 NORMAL EXTERNAL CALLS External calls can be made by the following: Using dialing procedure Lift the handset (dial tone).

  • Page 46: Speed Dialing

    UTGOING ALLS 4.3.3 FORBIDDEN AREA CODE If you dial an area code and receive congestion tone this probably means you are not permitted to call the area. Call the operator and ask for help in establishing the call. SPEED DIALING A lot of time can be saved by programming frequently needed telephone numbers in the exchange as speed dialing numbers.

  • Page 47: Automatic Callback

    4425 IP V (DBC 425) MX-ONE OICE ISION OICE AUTOMATIC CALLBACK If a called extension (in your exchange or in the private network) is busy or not answering, you can request the system to callback automatically as soon as the exten- sion will be free or when it has been used (in cases where no answer has been obtained).

  • Page 48: Dial By Name

    UTGOING ALLS 4.6.1 ORDERING Press the Callback (F1) key (dial tone). Dial the complete external number, part of it or no number. Dial # (the callback lamp is turned on). Replace the handset. 4.6.2 ANSWERING When a suitable external line becomes free, you will be called back. Answer in the normal way within 8 seconds otherwise the callback will be cancelled.

  • Page 49: Number Presentation Restriction

    4425 IP V (DBC 425) MX-ONE OICE ISION OICE NAME AND NUMBER LOG For information, see 10.16 Call List on page 94 . 4.10 NUMBER PRESENTATION RESTRICTION This function allows the user to restrict its name and number presentation per call on the B-party display.

  • Page 50: Authorization Code

    UTGOING ALLS Call the wanted number by pressing the Call (F4) key 4.12 EMERGENCY CALL (SOS CALLS) The telephone is logged on If the telephone is logged on to the exchange, dial the emergency number (SOS number). The telephone is logged off If the telephone is logged off from the exchange, it is still possible to make an emer- gency call if this feature is enabled.
  • Page 51 4425 IP V (DBC 425) MX-ONE OICE ISION OICE This is a code that does not have to be affiliated to any directory number in the system. The authorization code can however be limited to one telephone. The authorization code cannot be changed by the user. The common authorization code provides two different functions: –...
  • Page 52 UTGOING ALLS 4.13.2.2 Locking an Extension with a Common Authorization Code A specific procedure dialed from the extension will lock the extension. The procedure Dial *73* authorization code #, where 73 is the standard function code for common authorization code locking/unlocking. A verification tone is received.
  • Page 53 4425 IP V (DBC 425) MX-ONE OICE ISION OICE Continue with the external number. The authorization code call will only be accepted if the authorization code can be veri- fied and is valid. If the category of the authorization code is too low for dialed external number, the call is rejected.

  • Page 54: During Calls

    URING ALLS DURING CALLS ADDITIONAL DIRECTORY NUMBER (ADN) Note: Not applicable. CALL WAITING If you urgently wish to contact a busy extension, you can indicate to that extension that there is a Call waiting. The Call waiting is indicated either by a tone (the busy extension is an analog extension) or as a second call (the busy extension is a digital system tele- phone or an IP telephone).
  • Page 55 4425 IP V (DBC 425) MX-ONE OICE ISION OICE Press Reject. Continue with the ongoing call. CONFERENCE You can establish speech connections with up to seven parties. Only the conference leader (that is, the person initiating the conference call) can invoke participants. Note: The conference tone can by categorization be disabled.
  • Page 56 URING ALLS Press the Conference key (F3). During the conference, conference tone will be heard. 5.3.2 ADDING A NEW PARTY IN A CONFERENCE To add a new party in a conference, do the following: Press the Conf/Transf key (F4), the Inquiry key or any idle Line key (Line 1 or Dial the new party's extension number (inform about the conference).
  • Page 57 4425 IP V (DBC 425) MX-ONE OICE ISION OICE To enter a customer identity when you are connected to an external party, do the following: Park the external party by pressing a free access key on your telephone, wait for dial tone.
  • Page 58 URING ALLS Other features available during inquiry are: • Refer back, see 5.11 Refer Back on page 60. • Transfer, see 5.14 Transfer on page 61. • Conference, see 5.3 Conference on page 55. MULTIPLE REPRESENTED DIRECTORY NUMBER (MDN) The directory number assigned to a telephone can be multiple represented in other telephones.
  • Page 59 4425 IP V (DBC 425) MX-ONE OICE ISION OICE Figure 55: 5.9.1.2 Answering a Call The incoming call can be answered in your telephone in one of the following ways: • Lift the handset and press the Monitoring key. Wait until the connection in prog- ress tone has become silent and start to talk.

  • Page 60: Refer Back

    URING ALLS To park Press the Line key where you have the call in conversation or Hold (F3) menu key. Replace the handset. To readmit the call Press the line key where you have the call parked. You are now connected to the original conversation partner. 5.10.2 COMMON Common Parking is the ability for you to put a call on hold that can be picked-up from...

  • Page 61: Suffix Dialing (Dialing During Speech)

    4425 IP V (DBC 425) MX-ONE OICE ISION OICE 5.12 SUFFIX DIALING (DIALING DURING SPEECH) When communicating with and controlling a voice mail system, or for example, retrieving information through your telephone about your bank account, you need to use Dual Tone Multi-Frequency (DTMF) signals, this is known as suffix dialing. The suffix dialing function is permanently active for all calls in speech.

  • Page 62: Call Forwarding

    ORWARDING CALL FORWARDING DIVERSION 6.1.1 DIRECT DIVERSION If you are unable to accept calls you can have them directly diverted to an individual or, if no such position exists, three predetermined common answering positions. Depending on the type of calling party (internal, private network or external/public party) the calls are diverted to either the individual or common answering positions.This is set by the system administrator.
  • Page 63 4425 IP V (DBC 425) MX-ONE OICE ISION OICE • Dial#21*own extension number# (dial tone). • Replace the handset. 6.1.1.5 Diversion to paging Direct diversion to paging is also supported, but with separate procedures *218/#218. 6.1.2 DIVERSION ON NO ANSWER If you are unable to accept calls, you can have them diverted to a predefined individual answering position.

  • Page 64: Internal Follow-Me

    ORWARDING 6.1.3.2 To cancel Using procedure • Lift the handset (dial tone). • Dial #212# (dial tone). • Replace the handset. INTERNAL FOLLOW-ME All calls to your extension are diverted to an extension of your choice, within the private network. For example, when you are working in another room and want your calls to follow you to that answering position.
  • Page 65 4425 IP V (DBC 425) MX-ONE OICE ISION OICE Figure 57: • Enter the number to the answering position and press OK (F4). The Follow-me lamp is turned on. To order follow-me using a procedure Lift the handset (dial tone). Dial *21* the extension number of the answering position # (special dial tone and Follow-me lamp are turned on).
  • Page 66 ORWARDING Enter your own extension number. Press the OK (F4) key. The Follow-me lamp is turned on. Using a procedure Lift the handset (dial tone). Dial *21* own extension number # . The Follow-me lamp and special dial tone are turned on. Replace the handset.

  • Page 67: External Follow-Me

    4425 IP V (DBC 425) MX-ONE OICE ISION OICE Lift the handset and wait for dial tone. Dial #21*diverted extension number#. Replace the handset. The indication of the active follow-me on the telephone with the diverted number disap- pears, if there is no additional diversion remaining. EXTERNAL FOLLOW-ME Calls to your telephone number can be forwarded to any external telephone number you want by using External follow-me.
  • Page 68 ORWARDING Figure 59: • Enter the number to the external destination and press Enter (F4). The Follow-me lamp is turned on. Using a procedure Lift the handset (dial tone). Dial * 22 # (display message requesting an external number). Dial route access code and external number # (the special dial tone and the Follow-me lamp is turned on).
  • Page 69 4425 IP V (DBC 425) MX-ONE OICE ISION OICE Dial *22* extension number to divert # route access code and the external number # Replace the handset. The Follow-me key is lit and the and the display shows the external follow-me text, on the telephone that has been diverted.
  • Page 70 ORWARDING Figure 61: • Select the wanted absence type. Figure 62: • Enter the return time or date and press OK (F4). The follow me lamp is turned 6.4.2 CANCELING MESSAGE DIVERSION FROM YOUR TELEPHONE Press Absence (F2). Select Absence reason menu. Select No Absence Menu.

  • Page 71: Selecting A Profile

    4425 IP V (DBC 425) MX-ONE OICE ISION OICE SELECTING A PROFILE A profile is a priority list of extension numbers on which an user can be reached. The different profiles must be predefined in the exchange. 6.5.1 SELECTING A PROFILE FROM YOUR TELEPHONE •...

  • Page 72: Personal Number

    ORWARDING PERSONAL NUMBER It is recommended to use Mitel BluStar Web to setup up personal number profiles. This section describes the handling of the personal number feature when dialing procedures from your own telephone. 6.6.1 GENERAL Each personal number can have up to five profiles with the names Profile 1, Profile 2, Profile 3, Profile 4 and Profile 5.

  • Page 73: Manual Message Waiting (Mmw)

    4425 IP V (DBC 425) MX-ONE OICE ISION OICE MESSAGES MANUAL MESSAGE WAITING (MMW) 7.1.1 MANUAL MESSAGE WAITING INDICATION If there is a message waiting, the corresponding lamp to the Message key will be on and you will hear a special dial tone after lifting the handset. 7.1.2 CALLING THE PARTY THAT REQUESTED MANUAL MESSAGE WAITING...

  • Page 74: Group Features

    ROUP EATURES GROUP FEATURES CALL PICK-UP GROUP 8.1.1 OWN GROUP If you are a member of a call pick-up group you can answer calls to any other member (extension) in the group: Lift the handset (dial tone). Dial *8# to answer the call. 8.1.2 ALTERNATIVE ANSWER GROUP One call pick up group can serve as an alternative group for another call pick up group.

  • Page 75: Group Do Not Disturb

    4425 IP V (DBC 425) MX-ONE OICE ISION OICE Replace the handset. GROUP DO NOT DISTURB A number of extensions can be defined as a do not disturb group. A categorized exten- sion can activate do not disturb for the whole group. The calls will be forwarded to an answering position defined for the whole group or the calling party receives a number unobtainable tone.

  • Page 76: Other Features

    THER EATURES OTHER FEATURES ACCOUNT CODE 9.1.1 GENERAL The feature account code provides two different functions: • Charge a call to an account code instead of charging it to the calling extension’s number. • Prevent unauthorized telecommunication use by forcing the user to dial an account code before dialing an external number.
  • Page 77 4425 IP V (DBC 425) MX-ONE OICE ISION OICE An IP telephone cannot be an alarm extension but can make calls to an alarm exten- sion. DATA PRIVACY Note: Not applicable. DIRECT IN-DIALING Normally the exchange has a direct in-dialing possibility, which enables external subscribers to call you directly without needing to go through the operator.

  • Page 78: Hot-Line (Non-Dialed Connection)

    THER EATURES HOT-LINE (NON-DIALED CONNECTION) 9.8.1 DIRECT HOT-LINE An extension number can be defined as a direct hot-line. When the handset on the tele- phone is lifted or line-key is pressed, a call is automatically generated to a predefined extension position or external subscriber. The only call that can be placed from this type of line is the direct hot-line call.

  • Page 79: Malicious Call Tracing (Mct)

    4425 IP V (DBC 425) MX-ONE OICE ISION OICE 9.10.2 PROCEDURE 9.10.2.1 Outgoing call Using LAC Lift the handset Dial LAC. If provided, a dial tone is received. Continue with the external number If no free trunk is selected a busy tone is received.
  • Page 80 THER EATURES 9.13.1 NIGHT SERVICE COMMON All incoming calls are routed to one extension, and calls are answered in the normal way. 9.13.2 NIGHT SERVICE INDIVIDUAL One or more of the external lines in the exchange are routed to the designated exten- sion, and calls are answered in the normal way.

  • Page 81: Recorded Voice Announcement (Rva)

    4425 IP V (DBC 425) MX-ONE OICE ISION OICE • Message diversion 9.15 PERSONAL NUMBER KEY MONITORING (PEN KEY) PEN key is used to activate or de-activate personal number list 1 on other extensions. A typical example where this feature is used is in a boss secretary application; the tele- phone of the boss is monitored by the telephone of the secretary.

  • Page 82: Programming Features

    ETTINGS SETTINGS 10.1 PROGRAMMING FEATURES From the top menu bar it is possible to reach the programmable functions in the tele- phone. Three menus are described in this paragraph: Settings , Call List and Contacts . After the telephone has been initiated it is possible to change the following settings: •...

  • Page 83: Checking The Programmable Function Keys

    4425 IP V (DBC 425) MX-ONE OICE ISION OICE Figure 66: Besides the used protocol, the software version in the telephone is shown. 10.3 CHECKING THE PROGRAMMABLE FUNCTION KEYS It is possible to check the use of the different function keys: Press the Left navigation key ( <...
  • Page 84 ETTINGS Some of the keys have already fixed functions programmed and are not possible to change by the end-user. After pressing one of the programmable keys the display will prompt the user to enter a number or a function code: Figure 68: In the example above, the selected key has the telephone number 0090510 assigned.
  • Page 85 4425 IP V (DBC 425) MX-ONE OICE ISION OICE Figure 69: The extension number of the telephone that is monitored is shown together with the current type of ring signal for the key. To change the current type of ring signal, press the Change (F3) key and the following menu appears: Figure 70: Select the wanted type of ring signal by pressing the Select (F4) key.
  • Page 86 ETTINGS Figure 71: Press a digit to select a ringing character. When the key is pressed, the telephone acknowledges with the corresponding ringing character. You may try different charac- ters until you find a satisfactory one. Press Save (F4) to store your choice. Press Exit (F1) key to return to the idle mode. 10.7 CHANGING THE TIME AND DATE PRESENTATION FORMAT...

  • Page 87: Setting The Language

    4425 IP V (DBC 425) MX-ONE OICE ISION OICE Figure 73: To change between 12 hour and 24 hour mode press Up (F2) key and the Select (F4) key. If you want to change the date format, select the Date Format menu and the following appears: Figure 74: To browse through the different available formats, press the Up (F2) or Down (F3)
  • Page 88 ETTINGS Figure 75: Select Display menus to change language on the displayed texts or select Keypad characters to change alphabet on the input characters, the display will for example show. Figure 76: You can browse through the different languages that are available for your telephone by pressing the Up (F2) or Down (F3) keys.

  • Page 89: Setting The Display Contrast

    4425 IP V (DBC 425) MX-ONE OICE ISION OICE Figure 77: Increase the level by pressing the + (F3) key and decrease by pressing the - (F2) key. Save the level by pressing the Save (F4) key. 10.10 SETTING THE DISPLAY CONTRAST It is possible to increase or decrease the contrast of the display.
  • Page 90 ETTINGS Combined Bell/Busy Signal: Activated in parallel with the ring signals and steady active in off-hook mode. This indication can be used for lamp indication in for example office landscapes. Note: A free on second call does not activate the extra bell function. Select by the menu: Settings - Option Unit menus and the display will show: Figure 79: 10.12...

  • Page 91: Changing Network Settings

    4425 IP V (DBC 425) MX-ONE OICE ISION OICE 10.13 CHANGING NETWORK SETTINGS The network settings can be checked by selecting Network menu in the Settings menu. Changing of IP addresses, are handled by the maintenance personnel, see installation instructions for DBC 425. An example of the Network menu is: Figure 81: 10.14...

  • Page 92: Managing Contacts

    ETTINGS 10.15 MANAGING CONTACTS There is a local list of contacts in the telephone. Note: In DBC 425 01, Contacts is named PhoneBook. There are a number of ways to add numbers and names into the Contacts list: • Keypad. Enter the name and number by using the 0-9 keypad, in the same way as with a mobile telephone.
  • Page 93 4425 IP V (DBC 425) MX-ONE OICE ISION OICE • Press 44 for h If the word to enter contains a digit, the digit can be created by pressing the digit key for more than 1 second. Figure 83: Default Character Map of all Available Upper Case Characters Note: You can select a different character map in the menu Keypad characters.
  • Page 94 ETTINGS • Enter name is prompted. Use the keypad to enter the name and press Search (F4). • When the entry is found, change the name. Use the description above. Press Save (F4). • To change to number press Number (F2) and Enter number is prompted. Change the number.
  • Page 95 4425 IP V (DBC 425) MX-ONE OICE ISION OICE From this menu it is possible to make a call by selecting the wanted number with Down (F3) or Up (F2) keys and press Call (F4). When the more... (F1) key is pressed the following options are shown: •...
  • Page 96 In the Web menu you can access any page on another WAP site. Note: In DBC 425 01, Web is named WAP Services. The keys are used in the following way: • The home navigation key: if it is pressed for at least two seconds it is always possible to go back to the idle mode menu.
  • Page 97 4425 IP V (DBC 425) MX-ONE OICE ISION OICE Figure 86: Press the OK (F4) key and the wanted WAP page will be shown. Note: If a key pad key (0-9) is pressed for more than one second, the corresponding digit is created (instead of the letter).

  • Page 98: Corporate Directory

    ORPORATE IRECTORY CORPORATE DIRECTORY The corporate directory, which holds all contacts in your organization, resides on a corporate directory server. When you search a contact in the corporate directory, a request is sent to the corporate directory server, which returns a list of names that matches the search.
  • Page 99 4425 IP V (DBC 425) MX-ONE OICE ISION OICE The search result is displayed and can for example be shown as: You can call by scrolling down in the list to the number of the wanted contact and call by pressing the Select key. ...

  • Page 100: Web Server

    ERVER WEB SERVER From the web browser in your PC, you can access your IP telephone to handle data in the telephone. The following can be performed: • Contacts: Add, change and delete items • Call List: View the list, add an item in the list to the phone book, make a call to a number in the list and delete items.
  • Page 101 4425 IP V (DBC 425) MX-ONE OICE ISION OICE Figure 88: The Web Interface If you fail to access this web page when using an earlier used web address, check the web address on the display in your telephone. If your telephone has been disconnected from the LAN for a couple of days, this web address might have changed.
  • Page 102 ERVER Figure 89: The arrow shows which line to use. Enter this IP address in the address field in your web-browser in your PC. Example: http://153.88.8.192 In your web browser you will see: Figure 90: The Web Interface The description of the functions in the web interface, see 13.3 Using the Function in the Web Interface on page 103 .
  • Page 103 4425 IP V (DBC 425) MX-ONE OICE ISION OICE 13.3 USING THE FUNCTION IN THE WEB INTERFACE DBC 425 02 Log on to the telephone by entering the PIN in the PIN or Password text box. Use the same PIN as for logging on your telephone to the exchange. If you have no PIN for logging on to the exchange, it is not possible to log on tho the web interface.
  • Page 104 ERVER Figure 92: Changing the Ring Signal Type 6/1553-ANF 901 54 Uen S2 2016-03-08...

  • Page 105: My Dialog 4000 Contacts

    4425 IP V (DBC 425) MX-ONE OICE ISION OICE MY DIALOG 4000 CONTACTS Note: This part only applies to DBC 425 02. It is possible to use your Microsoft® Outlook® Contacts list as a base for the telephone Contacts list. The numbers will be merged into your telephone in the same way as they are stored in Microsoft Outlook Contacts.
  • Page 106 4000 C IALOG ONTACTS Figure 94: Logging in to My Dialog 4000 Contacts Enter the telephone number, password or PIN (same password or PIN as to the Web interface) and the IP address to the telephone. The IP address can be found in the Settings menu of the telephone, see 13.2 Accessing the Web Interface with the IP Address on page 101.
  • Page 107 Use the Designation Card Manager tool to print the correct card. DCM is available on the Internet: http://www.mitel.com The DCM is also included on the CD Enterprise Telephone Toolbox, which can be ordered via E-shop and Pocket SolveIT. Pre-cut designation sheets for the different types of telephones can also be ordered.

  • Page 108: List Of Features And Procedures

    IST OF EATURES AND ROCEDURES LIST OF FEATURES AND PROCEDURES Table 3 Features Alternatives Procedure (AS Standard) ACCOUNT CODE *61*account code# Finland, Norway: *71* AUTHORIZATION CODE Common code: - increase CoS *72*authorization Germany, The code# Netherlands, Sweden: *75* U.S. and Canada: - lock extension *73*authorization U.S.
  • Page 109 4425 IP V (DBC 425) MX-ONE OICE ISION OICE - busy extension or no reply #37*extension U.S. and Canada number# #6*extension number# - busy external line #37*external U.S. and Canada number# #6*extension Number# - all ordered call backs #37# U.S. and Canada BYPASS DIVERSION &...
  • Page 110 IST OF EATURES AND ROCEDURES DIVERSION (see also Follow Me and Personal Number) - to activate direct diversion for *21# Destination number own extension must have been set by administrator. - to activate direct diversion for *21*extension another extension (remotely) number to divert*# - to terminate direct diversion for Press Diversion key, or...
  • Page 111 4425 IP V (DBC 425) MX-ONE OICE ISION OICE EMERGENCY CALL Dial emergency number EXTERNAL FOLLOW-ME to public destinations - to order *22#route access U.S. and Canada: code and external *23# number# - to cancel #22# U.S. and Canada: #23# - to order from another extension *22* extension number to divert #...
  • Page 112 IST OF EATURES AND ROCEDURES - to cancel from another #21*diverted extension extension number# GENERAL DEACTIVATION #001# U.S. and Canada GROUP HUNTING and CASCADE RING GROUP - to leave all groups temporarily *21*own extension number# - to re-enter all groups #21# - to leave (log out of) a specific *29*group number#...
  • Page 113 4425 IP V (DBC 425) MX-ONE OICE ISION OICE - to order *31*extension U.S. and Canada: number# *56*extension# - to cancel #31# U.S. and Canada: #56# MESSAGE DIVERSION - to order Press Absence (F2), Or *23*reason for select Absence absence*, or reason menu, select *23*reason*return wanted absence...
  • Page 114 IST OF EATURES AND ROCEDURES PARALLEL RINGING - to prevent ringing on one phone initiate Follow-me to your own extension number - to restore on one phone cancel Follow-me from the phone - to restore for all phones in the cancel Follow-me parallel ringing list from the main...
  • Page 115 4425 IP V (DBC 425) MX-ONE OICE ISION OICE - to end press the Inquiry key and the Line 1 or Line 2 key, then press the Clear key SOFTWARE VERSION Press the keys C, * and 4 simultaneously for at least one second SPEED DIALING, COMMON Dial the number, see...

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