Sony Ericsson W960 Troubleshooting Manual
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Also See for W960:
- Brochure (13 pages) ,
- Working instruction, mechanical (64 pages) ,
- Working instruction, electrical (36 pages)
Table of Contents
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Trouble Shooting Guide, Mechanical
Applicable for W960
Contents
1
General ................................................................................................................................. 3
2
Power Problems.................................................................................................................... 7
3
Network/Signal Problems...................................................................................................... 8
4
Audio Problems..................................................................................................................... 9
5
Key Problems...................................................................................................................... 12
6
Display Problems ................................................................................................................ 17
7
Illumination Problems.......................................................................................................... 19
8
Alert Problems..................................................................................................................... 20
9
Charging/Capacity Problems .............................................................................................. 21
10
Rear Camera Problems ...................................................................................................... 22
11
Video Call Camera Problems.............................................................................................. 24
12
SIM Problems...................................................................................................................... 25
13
Data Transfer Problems using a Data Cable ...................................................................... 26
14
Bluetooth Problems............................................................................................................. 27
15
Hands-Free Problems ......................................................................................................... 28
1206-4798
Rev1
©
Company Internal
Sony Ericsson Mobile Communications AB
1.1
Service functions in the software .......................................................................... 3
1.2
Misuse and other no warranty issues ................................................................... 4
Microphone: ................................................................................................................... 9
Receiver:...................................................................................................................... 10
Rear Speaker:.............................................................................................................. 11
Keyboard: .................................................................................................................... 12
Numeric Keyboard: ...................................................................................................... 13
Volume key: ................................................................................................................. 13
Power Key: .................................................................................................................. 14
Camera Key:................................................................................................................ 15
Touch screen: .............................................................................................................. 16
Keyboard Illumination: ................................................................................................. 19
Display Illumination:..................................................................................................... 19
Rear speaker: .............................................................................................................. 20
Trouble Shooting Guide, Mechanical
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Table of Contents
Related Manuals for Sony Ericsson W960
Summary of Contents for Sony Ericsson W960
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Page 1: Table Of Contents
Charging/Capacity Problems ....................21 Rear Camera Problems ...................... 22 Video Call Camera Problems....................24 SIM Problems........................25 Data Transfer Problems using a Data Cable ..............26 Bluetooth Problems......................27 Hands-Free Problems ......................28 1206-4798 Rev1 © Company Internal Sony Ericsson Mobile Communications AB... - Page 2 Trouble Shooting Guide, Mechanical Revision History ........................29 1206-4798 Rev1 2(29) © Company Internal Sony Ericsson Mobile Communications AB...
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Page 3: General
Under the “Service tests” option, the phone’s software has a built in service functionality that allows you to test some of the phones functions. It looks like this: Display Camera Touch screen Illumination LED’s Keyboard Vibrator Speaker’s Microphone FM Radio NOTE: Different names may occur depending on language setting and customization. 1206-4798 Rev1 3(29) © Company Internal Sony Ericsson Mobile Communications AB... -
Page 4: Misuse And Other No Warranty Issues
Below are some examples of what is not covered by warranty. Front window broken due LCD cracked due to Corrosion components on Clear scratches Mark after drop to misuse. drop. the PCB. 1206-4798 Rev1 4(29) © Company Internal Sony Ericsson Mobile Communications AB... - Page 5 Corrosion components on the PCB. Corrosion components on the PCB. SIM reader damaged by liquid. System connector damaged by liquid Components around system System connector pad(s) damaged connector damaged by liquid by liquid 1206-4798 Rev1 5(29) © Company Internal Sony Ericsson Mobile Communications AB...
- Page 6 Make a general visual inspection for misuse, corrosion or oxidation from liquid damage. No further action should be taken for a liquid damaged phone. Handle the unit according to local directives. 1206-4798 Rev1 6(29) © Company Internal Sony Ericsson Mobile Communications AB...
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Page 7: Power Problems
If the key is damaged – Replace it • If the switch is damaged – Escalate to an electrical repair level • If the issue is still not resolved Escalate to an electrical repair level 1206-4798 Rev1 7(29) © Company Internal Sony Ericsson Mobile Communications AB... -
Page 8: Network/Signal Problems
If the issue has not been resolved Clean the antenna-to-board connectors on the circuit board and replace the antenna flex • If the issue is still not resolved Escalate to an electrical repair level 1206-4798 Rev1 8(29) © Company Internal Sony Ericsson Mobile Communications AB... -
Page 9: Audio Problems
• If improperly mounted - Secure Visually inspect the microphone grommet properly connection • If damaged. Replace it • If the issue is still not resolved Escalate to an electrical repair level 1206-4798 Rev1 9(29) © Company Internal Sony Ericsson Mobile Communications AB... -
Page 10: Receiver
Clean the receiver’s contact pads on the circuit board and replace receiver No sound or poor quality sound (Cont.) • If the issue is still not resolved Escalate to an electrical repair level 1206-4798 Rev1 10(29) © Company Internal Sony Ericsson Mobile Communications AB... -
Page 11: Rear Speaker
• Clean the rear speaker’s contact pads on the circuit board and replace Acoustic box. • If the issue is still not resolved Escalate to an electrical repair level 1206-4798 Rev1 11(29) © Company Internal Sony Ericsson Mobile Communications AB... -
Page 12: Key Problems
If the issue has not been resolved Replace the key foil complete, if it has not already been replaced • If the issue is still not resolved Escalate to an electrical repair level 1206-4798 Rev1 12(29) © Company Internal Sony Ericsson Mobile Communications AB... -
Page 13: Numeric Keyboard
• If the key is damaged – Replace it • If the switch is damaged – Escalate to an electrical repair level 1206-4798 Rev1 13(29) © Company Internal Sony Ericsson Mobile Communications AB... -
Page 14: Power Key
If the key is damaged – Replace it • If the switch is damaged – Escalate to an electrical repair level • If the issue has not been resolved Escalate to an electrical repair level 1206-4798 Rev1 14(29) © Company Internal Sony Ericsson Mobile Communications AB... -
Page 15: Camera Key
Replace it • If the issue has not been resolved Replace the key foil complete • If the issue is still not resolved Escalate to an electrical repair level 1206-4798 Rev1 15(29) © Company Internal Sony Ericsson Mobile Communications AB... -
Page 16: Touch Screen
Clean the Touch screen contact pad on the Front • If the issue has not been resolved Replace the Front • If the issue is still not resolved Escalate to an electrical repair level 1206-4798 Rev1 16(29) © Company Internal Sony Ericsson Mobile Communications AB... -
Page 17: Display Problems
If the issue has not been resolved Replace the LCD if it has not been replaced • If the issue is still not resolved Escalate to an electrical repair level 1206-4798 Rev1 17(29) © Company Internal Sony Ericsson Mobile Communications AB... - Page 18 If a display has • Perform the following action Replace the LCD lines or missing pixels • If the issue is still not resolved Escalate to an electrical repair level 1206-4798 Rev1 18(29) © Company Internal Sony Ericsson Mobile Communications AB...
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Page 19: Illumination Problems
Before proceeding Perform a setting reset Illumination: • Perform the following action Replace the LCD • If the issue is still not resolved Escalate to an electrical repair level 1206-4798 Rev1 19(29) © Company Internal Sony Ericsson Mobile Communications AB... -
Page 20: Alert Problems
If the issue has not been resolved Re-elevate the connector springs if they are depressed • Clean the rear speaker’s contact pads on the circuit board and replace Acoustic box 1206-4798 Rev1 20(29) © Company Internal Sony Ericsson Mobile Communications AB... -
Page 21: Charging/Capacity Problems
If damaged – Send to an electrical repair location • If the issue has not been resolved Replace the system connector • If the issue is still not resolved Escalate to an electrical repair level 1206-4798 Rev1 21(29) © Company Internal Sony Ericsson Mobile Communications AB... -
Page 22: Rear Camera Problems
If the issue has not been resolved Replace the rear camera module, if it has not yet been replaced • If the issue is still not resolved Escalate to an electrical repair level 1206-4798 Rev1 22(29) © Company Internal Sony Ericsson Mobile Communications AB... - Page 23 If the key is damaged – Replace it • If the issue has not been resolved Replace the key foil complete • If the issue is still not resolved Escalate to an electrical repair level 1206-4798 Rev1 23(29) © Company Internal Sony Ericsson Mobile Communications AB...
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Page 24: Video Call Camera Problems
Do not see image Perform the following action Replace VGA Camera when in video call mode • If the issue has not been resolved Escalate to an electrical repair level 1206-4798 Rev1 24(29) © Company Internal Sony Ericsson Mobile Communications AB... -
Page 25: Sim Problems
SIM is to a particular carrier and whether inserted the correct carrier’s SIM is being used • If the issue has not been resolved Escalate to an electrical repair level 1206-4798 Rev1 25(29) © Company Internal Sony Ericsson Mobile Communications AB... -
Page 26: Data Transfer Problems Using A Data Cable
If damaged. Replace Frame Sub with a functional Asm. WLAN device • Check and clean contact pad on PCB • If the issue has not been resolved Escalate to an electrical repair level 1206-4798 Rev1 26(29) © Company Internal Sony Ericsson Mobile Communications AB... -
Page 27: Bluetooth Problems
Inspect the spring fingers of If bent or damaged – Replace the Bluetooth antenna Frame Sub Asm • If the issue has not been resolved Escalate to an electrical repair level 1206-4798 Rev1 27(29) © Company Internal Sony Ericsson Mobile Communications AB... -
Page 28: Hands-Free Problems
Replace the system connector not work • Check connector pads on PWB, clean if necessary • If the issue has not been resolved Escalate to an electrical repair level 1206-4798 Rev1 28(29) © Company Internal Sony Ericsson Mobile Communications AB... - Page 29 Trouble Shooting Guide, Mechanical 16 Revision History Rev. Date Changes / Comments 2007-11-29 Initial Release 1206-4798 Rev1 29(29) © Company Internal Sony Ericsson Mobile Communications AB...
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