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messages and error codes. If you suspect a software problem, see the documentation for the operating
system or program.
Gathering information needed to call Support
If you believe that you require warranty service for your Lenovo product, the service technicians will be able
to assist you more efficiently if you prepare before you call. You can also see
datacentersupport.lenovo.com/warrantylookup
Gather the following information to provide to the service technician. This data will help the service
technician quickly provide a solution to your problem and ensure that you receive the level of service for
which you might have contracted.
• Hardware and Software Maintenance agreement contract numbers, if applicable
• Machine type number (Lenovo 4-digit machine identifier)
• Model number
• Serial number
• Current system UEFI and firmware levels
• Other pertinent information such as error messages and logs
As an alternative to calling Lenovo Support, you can go to
an Electronic Service Request. Submitting an Electronic Service Request will start the process of
determining a solution to your problem by making the pertinent information available to the service
technicians. The Lenovo service technicians can start working on your solution as soon as you have
completed and submitted an Electronic Service Request.
Collecting service data
To clearly identify the root cause of a system issue or at the request of Lenovo Support, you might need
collect service data that can be used for further analysis. Service data includes information such as event
logs and hardware inventory. Service data is collected automatically in the background. If the AutoSupport
function is enabled on ONTAP, service data is automatically transmitted. To enable the AutoSupport
function, do the following:
Step 1.
Input the user name and password to enter the ONTAP main interface.
Click Cluster ➙ Settings from the left navigation pane.
Step 2.
Step 3.
In the AutoSupport card, click the more icon
Step 4.
Select Enable.
Step 5.
To configure how the AutoSupport data is sent, select More options.
Note: The available transport protocols are HTTP, HTTPS, and SMTP.
Step 6.
If necessary, configure the proxy.
Step 7.
Configure the mail-host and e-mail recipient that will receive the data.
Contacting Support
You can contact Support to obtain help for your issue.
You can receive hardware service through a Lenovo Authorized Service Provider. To locate a service
provider authorized by Lenovo to provide warranty service, go to
ThinkSystem DG5000 Hardware Installation and Maintenance Guide
100
for more information about your product warranty.
the Service requests and PMRs website
.
https://datacentersupport.lenovo.com/
http://
to submit
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