Jenn-Air JJW3830DP User Manual page 19

Problem Solver
First try the solutions suggested here. If you need further assistance or more recommendations that may help you avoid
a service call, refer to the warranty page in this manual and scan the code there with your mobile device, or visit
https://jennair.custhelp.com. In Canada, visit http://www.jennair.ca.
Contact us by mail with any questions or concerns at the address below:
In the U.S.A.:
Jenn-Air Brand Home Appliances
Customer eXperience Center
553 Benson Road
Benton Harbor, MI 49022-2692
Please include a daytime phone number in your correspondence.
PROBLEM POSSIBLE CAUSES AND/OR SOLUTIONS
Nothing will operate Has a household fuse blown, or has a circuit breaker tripped? Replace the fuse or reset the circuit
breaker. If the problem continues, call an electrician.
Is the appliance wired properly? See Installation Instructions.
Oven will not Has a Delay Start been set? See "Timed Cooking" section.
operate
Is the Button Lock set? See "Button Lock" section.
Is the Sabbath Mode set? See "Sabbath Mode" section.
On double oven models, is one oven self-cleaning? When one oven is self-cleaning, the other oven
cannot be set or turned on.
Oven temperature Does the oven temperature calibration need adjustment? See "Oven Temperature Control" section.
too high or too low
Warm air coming Warm air coming from the oven vent is normal. During a self-clean cycle, the air stream is increased.
from oven vent
The cooling fan may operate both during an oven's cycle and after the cycle has ended, causing warm air
to exit from the oven vent.
Display shows Is the display showing a letter followed by a number? If a letter followed by a number reappears,
messages call for service.
Fan runs during It is normal for the convection fan and element to operate during Bake mode to enhance performance
Bake function and heat distribution.
Long preheat times
Not all cycles require preheating. See cycle instructions for preheat recommendations. Most cycles
preheat to 350°F (177°C) in 12 to 17 minutes. Higher temperatures will take more time. Removing unused
oven racks prior to preheating can help reduce preheat time.
Self-Cleaning cycle Is the oven door open? Close the oven door all the way.
will not operate
Has the function been entered? See "Self-Cleaning Cycle" section.
Has a Delay Start Self-Clean cycle been set? See "Self-Cleaning Cycle" section.
On double oven models, is one oven self-cleaning? When one oven is self-cleaning, the other oven
cannot be set to self-clean.
Oven cooking Is the proper temperature set? Double-check the recipe in a reliable cookbook.
results not what
Is the proper oven temperature calibration set? See "Oven Temperature Control" section.
expected
Was the oven preheated? See "Baking and Roasting" section.
Is the proper bakeware being used? See "Bakeware" section.
Are the racks positioned properly? See "Positioning Racks and Bakeware" section.
Is there proper air circulation around bakeware? See "Positioning Racks and Bakeware" section.
Is the batter evenly distributed in the pan? Check that batter is level in the pan.
Is the proper length of time being used? Adjust cooking time.
Has the oven door been opened while cooking? Oven peeking releases oven heat and can result
in longer cooking times.
Are baked items too brown on the bottom? Move rack to higher position in the oven.
Are pie crust edges browning early? Use aluminum foil to cover the edge of the crust and/or reduce
baking temperature.
Uneven browning See "Positioning Racks and Bakeware" section.
of baked items
Center the baking pan(s) on the rack and allow a minimum of 2" (5 cm) of clearance around all sides
of the pan(s).
Allow a minimum of 2" (5 cm) of clearance between the oven door and the front edge of baking pans.
Fan gets louder If the oven door is opened during a cooking mode and left open for approximately 60 seconds,
during cooking mode
the cooling fan will switch to a higher speed. You may experience higher noise during this time. When
with the door open
the oven door is closed, the fan will switch back to its lower speed after approximately 60 seconds.
In Canada:
Jenn-Air Brand Home Appliances
Customer eXperience Centre
200 – 6750 Century Ave.
Mississauga, Ontario L5N 0B7
19