Troubleshooting - Samsung 3 Series User Manual

If the TV seems to have a problem, first review this list of possible problems and solutions.
Issues
The TV won't turn on.
The TV turns off automatically.
There is no picture/video.
The remote control does not
work.
The cable/set top box remote
control doesn't turn the TV on or
off, or adjust the volume.
✎
Some functions and pictures shown in this manual are available on specific models only.
✎
To keep your TV in optimum condition, upgrade to the latest firmware on the Samsung web site by
USB (www. samsung.com → Support → Downloads).

Troubleshooting

Solutions and Explanations
• Make sure the AC power cord is securely plugged in to the wall outlet and the
TV.
• Make sure the wall outlet is working.
• Try pressing the POWERP
the remote. If the TV turns on, refer to "Remote control does not work" below.
• Ensure the Sleep Timer is set to Off in the System menu.
• If your PC is connected to the TV, check your PC power settings.
• Make sure the AC power cord is plugged in securely to the wall outlet and the
TV.
• When watching TV from an antenna or cable connection, the TV will turn off
after 15 - 60 minutes if there is no signal. If you don't want TV to turn off,
please do the following steps: System > Eco Solution > No Signal Power Off >
Off.
• Check the cable connections. Remove and reconnect all cables connected to
the TV and external devices.
• Set the video outputs of your external devices (Cable/Sat Box, DVD, Blu-ray
etc) to match the TV input connections. For example, if an external device's
output is HDMI, it should be connected to an HDMI input on the TV.
• Make sure your connected devices are powered on.
• Be sure to select the correct input source by pressing the
on the remote control.
• Reboot the connected device by unplugging and then reconnecting the
device's power cable.
• Replace the remote control batteries. Make sure the batteries are installed
with their poles (+/–) in the correct direction.
• Clean the sensor's transmission window on the remote.
• Try pointing the remote directly at the TV from 1.5~1.8 m away.
• Program the Cable/Set remote control to operate the TV. Refer to the Cable/
Set user manual for the SAMSUNG TV code.
English - 40
button on the TV to make sure the problem is not
SOURCEs button