Troubleshooting - Sony Handycam DCR-SR100 Application Manual

Troubleshooting

Troubleshooting
Refer also to "Camera Operating Guide".
The computer does not recognize your camcorder.
• Install the supplied software "ImageMixer for HDD Camcorder" (p.6).
• Remove the cable from the computer and camcorder, then connect it again firmly.
• Remove USB device other than the keyboard, the mouse, and the camcorder from the computer.
• Remove the cable from the computer and camcorder, restart the computer, then connect them
again correctly.
• Check that [DVD BURN] or [
remove the USB cable from the camcorder and the computer, then repeat the operation.
An error message appears when you place the supplied CD-ROM in your
computer.
• Set the computer display as follows:
– 1024 × 768 dots or more, High Color (16 bits, 65 000 colors) or more.
You cannot use the supplied software on a Macintosh computer.
• The supplied software "ImageMixer for HDD Camcorder" is not compatible with a Macintosh
computer.
[Cannot start Easy Handycam.] or [Cannot cancel Easy Handycam.] appears on
the screen of your camcorder.
• You cannot start or cancel the Easy Handycam operation while the USB cable is connected.
Remove the USB cable from your camcorder first (p.11). Then touch [END] on the LCD screen
of your camcorder.
You cannot view images recorded on your camcorder through your computer.
• Remove the cable from the computer and camcorder, then connect it again firmly.
• Remove the USB device other than the keyboard, mouse, and camcorder from the computer.
• Touch [ HDD], when [USB SELECT] appears on the camcorder.
You cannot copy image data from your camcorder to a computer.
• Set [USB SPEED] to [FULL SPEED] in setup item (see "Camera Operating Guide").
HDD] appears on the LCD screen of the camcorder. If not,
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