Troubleshooting - Napoleon Cinema Elite Installation And Operation Manual

WARNING
!
• Turn off the appliance completely and let cool before servicing. Only a qualifi ed service person should service
and repair this electric appliance.
symptom
Dim or no fl ame. Flame brightness not selected.
Flame LEDs are burnt out.
Main PCB board is burnt out.
Ember bed is Brightness not selected.
not glowing or
Ember LEDS are burnt out.
dimming.
Main PCB board is burnt out.
No warm air Heater setting not selected.
coming out of the
Heater has been locked out.
appliance.
Room temperature is higher than
appliance setting (if set to room
temperature).
Appliance has overheated
and safety thermal switch has
tripped.
Heater is burnt out.
Appliance turns House circuit breaker has
off and will not tripped.
turn on.
Appliance's fuse has blown.
Appliance has overheated
and safety thermal switch has
tripped.
Appliance will not Appliance is not plugged into an
come on when electrical outlet.
power button/
Hard wire connections are not
switch is put into
correct (if applicable).
the "on" position.
Appliance has overheated
and safety thermal switch has
tripped.
Circuit board is burnt out.
Remote control Low/dead batteries.
does not work.
Remote receiver malfunction.
Heater shuts off Room is too warm.
automatically.
Flame does not Motor is stalled/malfunctioning.
move.
Power failure. Appliance has returned to
default settings.
LED fl ashing. Appliance has overheated
and safety thermal switch has
tripped.
problem
See "operation" section.
Inspect the LED and replace, if necessary.
Inspect the main PCV board and replace, if necessary.
See "operation" section.
Inspect the ember bed LEDs and replace, if necessary.
Inspect the main PCV board and replace, if necessary.
See "operation" section.
See "operation" section.
Reset temperature setting.
Unplug power or turn off the circuit breaker. Allow for appliance
to cool for 15 minutes.
Inspect the blower and heater and replace, if necessary.
Reset house circuit breaker.
Replace the fuse.
Unplug power or turn off the circuit breaker, allow appliance to
cool for 15 minutes to reset the thermal switch, then plug in the
appliance or turn the breaker on.
Check plug, and plug in the appliance if necessary.
See "hard-wiring installation" section.
Unlug power or turn off the circuit breaker, allow appliance
to cool for 15 minutes, then plug in the appliance or turn the
breaker on.
Inspect the circuit board and replace, if necessary.
Replace batteries in remote control.
Ensure remote receiver is not blocked. Replace control panel.
The heater has a built-in thermostat so it will shut off
automatically once the pre-set temperature is reached. It will
also turn on automatically if the room temperature drops below
the pre-set temperature.
Cycle on/off. If problem persists, consult dealer.
Re-program appliance to original settings (not applicable with all
appliances).
Unplug power or turn off the circuit breaker. Allow appliance
to cool for 15 minutes, then plug in the appliance or turn the
breaker on.

7.0 troubleshooting

solution
W415-1821 / B / 08.23.18
EN
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