What To Do In Case Of; Troubleshooting - SATO MB410i Operator's Manual

Unit 7: Troubleshooting

TROUBLESHOOTING

When you experience any problems operating the printer, refer to the following tables.

WHAT TO DO IN CASE OF...

PRINT FAULT
Smudged printing
Vertical streaking in
printouts
Slanted text characters
No printing
Page 7-2
Table 7-1, Problem and Remedy Table
CAUSE
1. Print head is dirty
2. Roller is dirty
1. Print head is dirty
2. Print head is faulty
1. Paper guide is
positioned incorrectly
2. Roller is dirty
1. RS-232C cable
connection is faulty or
settings are wrong
2. IrDA Interface is faulty or
settings are wrong
3. Bluetooth/WLAN
interface is faulty or
settings are wrong
4. DIP Switch setting is
incorrect
5. Print head is faulty
PN 9001190C
REMEDY
1. Clean the print head
2. Clean the platen and dispense roller
(See Section 6: Cleaning and
Maintenance)
1. Clean the print head
2. Run head check
3. Replace the print head
1. Retry with different label paper. Use
only SATO-certified media for best
print quality and minimal problems
2. Clean the platen and dispense roller
(See Section 6: Cleaning and
Maintenance)
1. Check the connection of the RS-
232C cable connector (See Printing
Via the RS-232C Interface in Section
4, Operation and Configuration)
2. The printer and IrDA host must be
within 6 or 8 inches (15 or 20 cm) of
one another. The host must be located
at the center of the IrDA filter (com
area) of the printer (See Printing Via
the IrDA Interface in Section 4: Opera-
tion and Configuration)
3. Check the communication protocol
settings
4. Double-check DIP Switch settings
(See Enabling and Disabling Special
Settings in Section 5, Operating
Modes).
5. Replace the print head
MB400i/MB410i Operator Manual