Labels Feed Continuously; Poor Print Quality; Technical Support - SATO CX200 User Manual

Labels feed continuously

1. Check that the print media is loaded correctly.
2. Confirm that the sensor type (Eye-Mark or gap) in your software setup
matches your print media.

Poor print quality

1. Confirm that the print media is properly loaded, and there is no side-to-
side motion of the paper as it feeds through the printer.
2. Check your software's print darkness and print speed settings. These set-
tings may need adjustment for optimum results.
3. Try different print media. Old or inferior quality media will degrade
print quality.
4. If you are printing in the direct thermal mode, make sure you are using
direct thermal labels.

Technical Support

Please contact your local dealer for technical support. Your dealer is knowl-
edgeable about SATO America printers, printing software, and your unique
system. If you still need technical assistance on your CX200 after contact-
ing your dealer, 90 days of free telephone support is provided to all users
who have returned the filled in registration card. The 90 day period starts
with the receipt of your first telephone support call. If you are having diffi-
culty with application software other than that supplied with the printer,
please contact the software vendor for support. SATO America cannot pro-
vide support for third party software problems.
The Technical Support Department can be reached at 408-745-1379,
8 AM to 5 PM Pacific Time, Monday through Friday, or FAX them at 408-
745-1309. If you must return any products to the factory, first obtain a re-
turned material authorization number (RMA) from our Technical Support
Department. When calling, please have your printer model number and se-
rial number handy.
Unlimited support for the CX200 is provided via fax at 408-745-1309 or via
E-Mail at techsupport@satoamerica.com. Additional troubleshooting infor-
mation is available in the Tech Tips page at http://www.satoamerica.com.
Page 14
CX200 User's Guide
PN 9001050 Rev. B