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Difficulties
Transmission Verification Report
says RESULT:NG.
Sent faxes are blank.
Vertical black lines when sending. Black vertical lines on faxes you send are typically caused by dirt or correction
Related Information
•
If You Are Having Difficulty with Your Machine
•
Set Dial Tone Detection
•
Telephone Line Interference/VoIP
Related Topics:
•
Troubleshooting
•
Set Tone or Pulse Dialing Mode
•
Choose the Correct Receive Mode
•
Set Easy Receive
•
Voice Mail
•
Distinctive Ring
•
Set the Number of Rings Before the Machine Answers (Ring Delay)
•
Connect an External TAD
•
Print Reports
•
Clean the Scanner
•
Turn Off Memory Receive
•
Print a Fax Stored in the Machine's Memory
•
Cancel a Fax in Progress
•
Check and Cancel a Pending Fax
•
Load Documents in the Automatic Document Feeder (ADF)
•
Load Documents on the Scanner Glass
Suggestions
There is probably temporary noise or static on the line. Try sending the fax again.
If you are sending a PC-Fax message and get RESULT:NG on the Transmission
Verification Report, your machine may be out of memory. To free up extra
memory, you can turn off Fax Storage, print fax messages in memory or cancel a
delayed fax. If the problem continues, ask the telephone company to check your
telephone line.
(MFC-J995DW)See Related Information: Turn Off Memory Receive.
See Related Information: Print a Fax Stored in the Machine's Memory.
See Related Information: Cancel a Fax in Progress.
See Related Information: Check and Cancel a Pending Fax.
If you often get transmission errors due to possible interference on the telephone
line or if you are using a VoIP system, try changing the Compatibility setting to
Basic(for VoIP).
See Related Information: Telephone Line Interference/VoIP.
Make sure you are loading the document correctly.
See Related Information: Load Documents in the Automatic Document Feeder
(ADF).
See Related Information: Load Documents on the Scanner Glass.
fluid on the glass strip. Clean the glass strip.
See Related Information: Clean the Scanner.
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