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Difficulties
Photo paper does not feed
correctly.
Machine feeds multiple pages.
There is a paper jam.
The paper jams when you use 2-
sided copy or 2-sided print.
Printing Received Faxes
Difficulties
•
Condensed print
•
Horizontal streaks
•
Top and bottom sentences are
cut off
•
Missing lines
Black lines when receiving.
Left and right margins are cut off
or a single page is printed on two
pages.
Received color fax prints only in
black and white.
Suggestions
See Related Information: Clean the Paper Pick-up Rollers.
Make sure that the paper is within specifications for the machine.
See Related Information: Paper Weight and Thickness.
When you print on Brother Photo paper, load one extra sheet of the same photo
paper in the paper tray. An extra sheet has been included in the paper package
for this purpose.
•
Make sure the paper is loaded correctly in the paper tray.
•
Remove all the paper from the tray and fan the stack of paper well, then put it
back in the tray.
•
Make sure you do not push the paper in too far.
See Related Information: Load Paper.
Make sure the Jam Clear Cover is closed correctly.
See Related Information: Printer Jam or Paper Jam.
Make sure the Base Pad in the paper tray is not dirty.
See Related Information: Clean the Base Pad.
See Related Information: Printer Jam or Paper Jam.
Make sure the paper guides are set to the correct paper size.
Use the jam prevention settings.
For copying
See Related Information: Change the Print Setting Options to Improve Your Print
Results.
For printing
See Related Information: Prevent Smudged Printouts and Paper Jams
(Windows) or Prevent Smudged Printouts and Paper Jams (Mac).
If paper jams occur frequently during 2-sided copying or 2-sided printing, the
paper feed rollers may be stained with ink. Clean the paper feed rollers.
See Related Information: Clean the Paper Feed Rollers.
Suggestions
This is usually caused by a poor telephone connection. Make a copy; if your copy
looks good, you probably had a bad connection, with static or interference on the
telephone line. Ask the other party to send the fax again.
The sender's scanner may be dirty. Ask the sender to make a copy to see if the
problem is with the sending machine. Try receiving from another fax machine.
If the received faxes are divided and printed on two pages or if you get an extra
blank page, your paper size setting may not be correct for the paper you are
using.
See Related Information: Change the Paper Size and Paper Type.
Turn on Auto Reduction.
See Related Information: Shrink Page Size of an Oversized Incoming Fax.
Replace the color ink cartridges that have reached the end of their life, and then
ask the other person to send the color fax again.
See Related Information: Replace the Ink Cartridges.
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