HP ProBook 455R G6 Maintenance And Service Manual
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HP ProBook 455R G6 Maintenance And Service Manual

HP ProBook 455R G6 Maintenance And Service Manual

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Maintenance and Service Guide
HP ProBook 455R G6 Notebook PC

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Summary of Contents for HP ProBook 455R G6

  • Page 1 Maintenance and Service Guide HP ProBook 455R G6 Notebook PC...
  • Page 2 HP End User License Not all features are available in all editions or HP Inc. under license. Intel, Celeron, Core, Agreement (EULA).
  • Page 3 Important Notice about Customer Self-Repair Parts IMPORTANT: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self- Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for authorized service provider only parts,"...
  • Page 4 Important Notice about Customer Self-Repair Parts...
  • Page 5 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 6 Safety warning notice...

  • Page 7: Table Of Contents

    Table of contents 1 Product description ............................1 2 Components ..............................6 Right ..................................6 Left ..................................8 Display ..................................9 Keyboard area ..............................11 Touchpad ............................11 Lights ..............................12 Button, speakers, and fingerprint sensor ..................13 Special keys ............................14 Hot keys (select products only) ......................
  • Page 8 Display assembly ..........................57 Power connector cable ........................65 Keyboard/top cover ........................... 66 7 Computer Setup (BIOS), TPM, and HP Sure Start ..................... 67 Using Computer Setup ............................67 Starting Computer Setup ........................67 Navigating and selecting in Computer Setup ................... 67 Restoring factory settings in Computer Setup .................
  • Page 9 Backing up information and creating recovery media ..................76 Using Windows tools ......................... 76 Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..76 Restoring and recovery ............................77 Restoring, resetting, and refreshing using Windows tools .............. 77 Recovering using HP Recovery media ....................
  • Page 10 12 Power cord set requirements ........................87 Requirements for all countries ..........................87 Requirements for specific countries and regions ....................88 13 Recycling ..............................90 Index ................................91...

  • Page 11: Product Description

    Supports 4 independent displays when on the HP Thunderbolt Dock (using USB-C); Max resolution = 4K @ 30 Hz (DisplayPort 1) or 4K @ 30 Hz (DisplayPort 2) Supports 4 independent displays when on the HP USB-C Mini Dock; Max. resolution = 4K @ 30 Hz (HDMI) or 1920 × 1080 @ 60 Hz (VGA) Supports 4 independent displays when on the HP USB-C Universal Dock;...
  • Page 12 Realtek RTL8111HSH 10/100/1000 S3/S4/S5 wake on LAN with embedded NIC The following support S3/S4/S5 wake on LAN (via out of band): HP USB-C Universal Dock, HP USB-C Dock G4, HP Thunderbolt™ Dock, and HP USB-C Mini Dock. The following support S0/S3/S4/S5 MAPT (via out of band): HP USB-C Universal Dock, HP USB-C Dock G4, HP Thunderbolt Dock, and HP USB-C Mini Dock.
  • Page 13 No Hybrid Mode Support Power requirements Battery 3-cell, 45 Whr, lithium polymer, soft pack HP Long Life HP Fast Charge Technology (50% in 30 minutes with 65 W AC Adapter under S3/S4/S5) AC adapters 65 W Smart AC adapter, right angle, 4.5 mm...
  • Page 14 Duckhead power cord (C5NS), 1.0 m Duckhead (C5NS) Security Security lock Integrated fingerprint sensor (select models only) TPM 2.0 (Infineon; soldered down) Hardware enforced firmware protection: HP Hardware Root of Trust Preboot authentication (password) Operating system Operating system version Windows® 10 Preinstalled...
  • Page 15 Table 1-1 Product components and their descriptions (continued) Category Description Windows 10 Home 64 Single Language APAC EM PPP Windows 10 Home 64 Single Language India Market PPP Windows 10 Home 64 Single Language Indonesia Market PPP Windows 10 Pro 64 Windows 10 Pro 64 Chinese Market Windows 10 Pro 64 StF MSNA Plus Windows 10 Pro 64 StF MSNA Standard...

  • Page 16: Components

    For additional safety information, see the Regulatory, Safety, and Environmental Notices. To access this guide: Select the Start button, select HP Help and Support, and ▲ then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled.
  • Page 17 Table 2-1 Right-side components and their descriptions (continued) Component Description Connects a USB device that has a Type-C connector, such as a cell phone, camera, activity tracker, or smartwatch, and provides high-speed data transfer. – and – Connects a display device that has a USB Type-C connector, providing DisplayPort output.

  • Page 18: Left

    Press in on the card, and then remove it from the memory ▲ card reader. Drive light Blinking white: The hard drive is being accessed. ● ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. Chapter 2 Components...

  • Page 19: Display

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: ▲ Select the Start button, select HP Help and Support, and then select HP Documentation. Display...
  • Page 20 For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: ▲ Select the Start button, select HP Help and Support, and then select HP Documentation. Chapter 2 Components...

  • Page 21: Keyboard Area

    Keyboard area Touchpad Table 2-5 Touchpad components and their descriptions Component Description Touchpad zone Reads your finger gestures to move the pointer or activate items on the screen. Left touchpad button Functions like the left button on an external mouse. Right touchpad button Functions like the right button on an external mouse.

  • Page 22: Lights

    Lights Table 2-6 Lights and their descriptions Component Description Power light ● On: The computer is on. Blinking: The computer is in the Sleep state, a power-saving state. The ● computer shuts off power to the display and other unneeded components. Off: The computer is off or in Hibernation.

  • Page 23: Button, Speakers, And Fingerprint Sensor

    Button, speakers, and fingerprint sensor Table 2-7 Button, speakers, and fingerprint sensor and their descriptions Component Description Power button When the computer is off, press the button to turn on the computer. ● ● When the computer is on, press the button briefly to initiate Sleep. ●...

  • Page 24: Special Keys

    Special keys Table 2-8 Special keys and their descriptions Component Description Displays system information when pressed in combination with the key. Executes frequently used system functions when pressed in combination with another key. Such key combinations are called hot keys. Windows key Opens the Start menu.

  • Page 25: Hot Keys (Select Products Only)

    Hot keys (select products only) A hot key is the combination of the key and another key. To use a hot key: ▲ Press the key, and then press one of the keys listed in the following table. Table 2-9 Hot keys and their descriptions Description Turns on scroll lock.

  • Page 26: Labels

    Locate this information before you contact support. Table 2-11 Service label components Component HP product name Product ID Serial number Warranty period ● Regulatory label(s)—Provide(s) regulatory information about the computer.

  • Page 27: Illustrated Parts Catalog

    Computer major components NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.
  • Page 28 Table 3-1 Computer major components and their descriptions Item Description Spare part number Display panel assembly NOTE: Display panels are not spared as a whole assembly. They are only spared at a subcomponent level. Top cover/keyboard (includes cable) NOTE: For a detailed list of keyboard country codes, see Keyboard/top cover on page No backlight L45091-xxx...
  • Page 29 Table 3-1 Computer major components and their descriptions (continued) Item Description Spare part number 512 GB, PCIe, value L59050-001 256 GB, PCIe L59048-001 128 GB, SATA-3, TLC L59047-001 (15) Thermal bracket (included in Bracket Kit) L45097-001 (16) Speaker assembly L45092-001 (17) Power connector cable L01048-001...

  • Page 30: Display Components

    Display components Table 3-2 Display components and their descriptions Item Description Spare part number Display bezel Models without a camera L45116-001 Models with an HD camera L45114-001 Models with an HD+IR camera L45115-001 Display panel (raw) FHD, UWVA L52212-001 FHD, UWVA, 250 nits L62785-001 HD, SVA L52213-001...

  • Page 31: Cable Kit

    Table 3-2 Display components and their descriptions (continued) Item Description Spare part number Camera module (HD camera) L45118-001 Camera module (HD+IR camera) L45119-001 Microphone board (includes protective tape; not illustrated) L65700-001 WLAN antennas (dual antennas) L45112-001 WLAN antenna (single antenna; not illustrated) L45111-001 Hinge Kit (includes left and right hinges) L45117-001...

  • Page 32: Bracket Kit

    Bracket Kit Table 3-4 Bracket Kit components and their descriptions Item Description Spare part number Bracket Kit, includes the following parts: L45097-001 Fingerprint sensor bracket Thermal bracket USB Type-C port bracket RJ-45 bracket Chapter 3 Illustrated parts catalog...

  • Page 33: Mass Storage Devices

    Mass storage devices Table 3-5 Mass storage devices and their descriptions Item Description Spare part number Solid-state drive, M.2 512 GB, PCIe, TLC L59049-001 512 GB, PCIe, value L59050-001 256 GB, PCIe L59048-001 128 GB, SATA-3, TLC L59047-001 Hard drive 1 TB, 5400 rpm, 7 mm L30422-001 500 GB, 7200 rpm, 7 mm...

  • Page 34: Miscellaneous Parts

    Messenger bag 679922-001 Backpack 679923-001 HP USB-C Universal Dock 935326-001 HP USB-C Mini Dock 935327-001 HP Thunderbolt Dock 120 W (includes cable) L15809-001 HP USB-C Dock G4 L16133-001 HP Dock Audio Module L15811-001 HP USB laser mouse 674318-001 HP comfort grip wireless mouse...
  • Page 35 Table 3-6 Miscellaneous parts and their descriptions (continued) Description Spare part number North America L19367-001 People’s Republic of China L19368-001 South Africa L19369-001 South Korea L19366-001 Switzerland L19370-001 Taiwan L19372-001 Thailand L19371-001 United Kingdom and Singapore L19373-001 Power cord (3 pin, C5, black, conventional, 1.8-m), for use in: Argentina L19357-002 Australia...
  • Page 36 Table 3-6 Miscellaneous parts and their descriptions (continued) Description Spare part number North America L36822-001 The People’s Republic of China L36823-001 South Africa L36824-001 Switzerland L36825-001 Thailand L36826-001 Taiwan L36827-001 United Kingdom L36828-001 Italy L44788-001 Brazil L44789-001 Power cord (3 pin, C5NS, black, duckhead, 1.8-m), for use in: Australia L45264-001 Europe (Austria, Belgium, Finland, France, Germany, the Netherlands, Norway and Sweden)

  • Page 37: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: Tweezer ● Non-conductive, non-marking plastic tool ● Magnetic Phillips P1 screwdriver ● Magnetic Torx T8 screwdriver ● Service considerations Keep these considerations in mind during disassembly and assembly procedures.

  • Page 38: Drive Handling

    Drive handling IMPORTANT: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 39: Generating Static Electricity

    IMPORTANT: To prevent damage to the device when you are removing or installing internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them. Before touching an electronic component, discharge static electricity by using the guidelines described in this section.

  • Page 40: Personal Grounding Methods And Equipment

    ● Use field service tools, such as cutters, screwdrivers, and vacuums, that are conductive. ● Recommended materials and equipment HP recommends the following materials and equipment to prevent static electricity: ● Antistatic tape Antistatic smocks, aprons, or sleeve protectors ●...

  • Page 41: Packaging And Transporting Guidelines

    Field service kits ● ● Static awareness labels ● Wrist straps and footwear straps providing 1 MΩ ± 10% resistance ● Material handling packages ● Conductive plastic bags ● Conductive plastic tubes ● Conductive tote boxes Opaque shielding bags ● Transparent metallized shielding bags ●...

  • Page 42: Removal And Replacement Procedures For Customer Self-Repair Parts

    Customer Self-Repair is supported in your location. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures...

  • Page 43: Bottom Cover

    Bottom cover Table 5-1 Bottom cover description and part number Description Spare part number Bottom cover L45088-001 Before removing the bottom cover, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 32). Place the computer in Battery Safe mode (Battery Safe mode on page 32).

  • Page 44: Memory Modules

    L10598-850 IMPORTANT: Before adding new memory, make sure you update the computer to the latest BIOS from www.hp.com. Failure to update the computer to the latest BIOS prior to installing new memory may result in various system problems. Before removing the memory module, follow these steps:...

  • Page 45: Wlan/Bluetooth Combo Card

    WLAN/Bluetooth combo card The computer uses a card that provides both WLAN and Bluetooth functionality. Table 5-3 WLAN module descriptions and part numbers Description Spare part number Realtek RTL8821CE 802.11ac 1 × 1 Wi-Fi + Bluetooth 4.2 combination adapter 915621-001 Realtek RTL8822BE 802.11ac 2 ×...
  • Page 46 Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: WLAN modules are designed with a notch to prevent incorrect insertion. NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration.

  • Page 47: M.2 Solid-State Drive

    M.2 solid-state drive Table 5-4 Solid-state drive descriptions and part numbers Description Spare part number 512 GB, PCIe, TLC L59049-001 512 GB, PCIe, value L59050-001 256 GB, PCIe L59048-001 128 GB, SATA-3, TLC L59047-001 Before removing the solid-state drive, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 32).

  • Page 48: Hard Drive

    Hard drive Table 5-5 Hard drive, Hard Drive Hardware Kit, and hard drive bracket descriptions and part numbers Description Spare part number Hard drive, 1 TB, 5400 rpm, 7 mm L30422-001 Hard drive, 500 GB, 7200 rpm, 7 mm 703267-001 Hard Drive Hardware Kit (includes hard drive cover and connector) L45094-001 Hard drive bracket (used to add a hard drive to models with a solid-state drive as primary storage)
  • Page 49 To disassemble the hard drive, disconnect the connector from the hard drive (1), remove the four Phillips M3.0 × 3.0 screws (2) that secure the cover to the drive, and then lift the cover off the drive (3). Reverse these procedures to install a hard drive. Component replacement procedures...

  • Page 50: Removal And Replacement Procedures For Authorized Service Provider Parts

    Accessing these parts can damage the computer or void the warranty. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures...

  • Page 51: Battery

    Battery Table 6-1 Battery description and part number Description Spare part number Battery, 3 cell, 45 Whr, 3.92 Ahr L32656-005 Before removing the battery, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 32). Place the computer in Battery Safe mode (Battery Safe mode on page 32).

  • Page 52: Speaker Assembly

    Speaker assembly Table 6-2 Speaker description and part number Description Spare part number Speaker assembly L45092-001 Before removing the speaker assembly, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 32). Place the computer in Battery Safe mode (Battery Safe mode on page 32).

  • Page 53: Fan

    Table 6-3 Fan description and part number Description Spare part number L45100-001 NOTE: To properly ventilate the computer, allow at least 7.6 cm (3.0 in) of clearance on the sides of the computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist.

  • Page 54: Heat Sink

    Heat sink NOTE: All heat sink spare part kits include replacement thermal material. Table 6-4 Heat sink description and part number Description Spare part number Heat sink L45098-001 Before removing the heat sink, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 32).
  • Page 55 Thoroughly clean thermal material from the surfaces of the system board component (1) and the heat sink (2) each time you remove the heat sink. All heat sink and system board spare part kits include thermal material. Reverse this procedure to install the heat sink. Component replacement procedures...

  • Page 56: Power/Usb Board

    Power/USB board Table 6-5 Power/USB board, cable, and bracket descriptions and part numbers Description Spare part number Power/USB board L44578-001 Power/USB board cable (included in Cable Kit) L52208-001 Thermal bracket (included in Bracket Kit) L45097-001 Before removing the power/USB board, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 32).
  • Page 57 Lift the rear of the board up, and then pull the board away from the connector and out of the computer to remove it (3). Reverse this procedure to install the power/USB board. Component replacement procedures...

  • Page 58: Battery Connector Board

    Battery connector board Table 6-6 Battery connector board description and part number Description Spare part number Battery connector board L45086-001 Before removing the battery connector board, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 32). Place the computer in Battery Safe mode (Battery Safe mode on page 32).

  • Page 59: Touchpad Assembly

    Touchpad assembly Table 6-7 Touchpad assembly and cable descriptions and part numbers Description Spare part number Touchpad assembly L45093-001 NOTE: The touchpad cable is available in the Cable Kit as spare part number L52208-001. Before removing the touchpad assembly, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 32).

  • Page 60: Fingerprint Sensor Assembly

    Fingerprint sensor assembly Table 6-8 Fingerprint sensor assembly, cable, bracket, and insert descriptions and part numbers Description Spare part number Fingerprint sensor assembly L45096-001 Fingerprint sensor bracket (included in Bracket Kit) L45097-001 Fingerprint sensor cable (included in the Cable Kit) L52208-001 Fingerprint sensor insert (included in Plastics Kit;...

  • Page 61: Card Reader Board

    Card reader board Table 6-9 Card reader board and cable descriptions and part numbers Description Spare part number Card reader board assembly (includes cable) L52223-001 NOTE: The card reader board cable is also available in the Cable Kit as spare part number L52208-001. Before removing the card reader board, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page...
  • Page 62 Lift the card reader board out of the computer (3). Reverse this procedure to install the card reader board. Chapter 6 Removal and replacement procedures for authorized service provider parts...

  • Page 63: Rtc Battery

    RTC battery Table 6-10 RTC battery description and part number Description Spare part number RTC battery L02772-001 Before removing the RTC battery, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 32). Place the computer in Battery Safe mode (Battery Safe mode on page 32).

  • Page 64: System Board

    System board NOTE: All system board spare part kits include replacement thermal material. All system boards use the following part numbers: xxxxxx-001: Non-Windows operating systems xxxxxx-601: Windows 10 operating system Table 6-11 System board descriptions and part numbers Description Spare part number System board with integrated AMD Ryzen 5 3500U processor L58788-xxx System board with integrated AMD Ryzen 3 3200U processor...
  • Page 65 (10) Backlight cable (ZIF) (11) Fingerprint sensor cable (ZIF) (12) Hard drive cable Remove the four Phillips M2.0 × 4.0 screws (1) that secure the system board to the computer. Remove the two Phillips M2.0 × 2.5 screws (2) that secure the system board to the computer. Remove the broad head Phillips M2.5 ×...
  • Page 66 Remove the bracket from the USB-Type C port (5). The USB bracket and RJ-45 cover are available in the Bracket Kit as spare part number L45097-001. Rotate the right side of the system board upward (1). Pull the system board away from the connectors on the side of the chassis to remove it from the computer (2).

  • Page 67: Display Assembly

    Display assembly Before disassembling the display assembly, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 32). Place the computer in Battery Safe mode (Battery Safe mode on page 32). Remove the bottom cover (Bottom cover on page 33).
  • Page 68 Rotate the top of the display panel onto the keyboard (3) to gain access to the display connector on the back of the panel. Display panels are available using the following spare part numbers: L52212-001: FHD, UWVA display L62785-001: FHD, UWVA, 250 nit display L52213-001: HD, SVA display Chapter 6 Removal and replacement procedures for authorized service provider parts...
  • Page 69 Lift the tape from atop the connector on the display panel (1), lift the locking latch (2), and then disconnect the cable from the panel (3). Use the following steps to install a display panel: Remove the backing from the bottom of the new tape to install in the display enclosure (1). Install the tape onto the left and right sides of the enclosure from the bottom (2) to the top (3).
  • Page 70 If it is necessary to remove or replace the HD camera, disconnect the cable from the camera (1), and then peel the silver tape up (2) and remove the module from the enclosure (3). The HD camera is available as spare part number L45118-001. If it is necessary to remove or replace the IR camera, disconnect the cable from both sides of the camera (1), and then peel the camera module up to remove it from the adhesive that secures it to the enclosure (2) .
  • Page 71 Disconnect the antennas from the WLAN module (1) (select models only). Remove the antenna cables from the routing channel in the right speaker (2). Disconnect the display cable from the system board ZIF connector (3), and then remove the cable from the routing channel in the chassis (4).
  • Page 72 Slide the hinges toward the middle and then lift them from the enclosure (3). The display hinges are available as spare part number L45117-001. Chapter 6 Removal and replacement procedures for authorized service provider parts...
  • Page 73 If it is necessary to replace the WLAN antennas, peel the antennas from the enclosure (1), remove the cables from the clips in the bottom of the enclosure (2), and then remove the antennas and cables from the enclosure (3). NOTE: Models with dual antennas shown.
  • Page 74 Pull the cable up to disengage it from the adhesive that secures it to the inside of the enclosure (2), and then remove the cable from the enclosure (3). Displays with an IR camera Disconnect the cable from the ZIF connector on both ends of the camera module (1). Pull the cable up to disengage it from the adhesive that secures it to the inside of the enclosure (2), and then remove the cable from the enclosure (3).

  • Page 75: Power Connector Cable

    Power connector cable Table 6-12 Power connector cable description and part number Description Spare part number Power connector cable L01048-001 Before removing the power connector cable, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 32). Place the computer in Battery Safe mode (Battery Safe mode on page 32).

  • Page 76: Keyboard/Top Cover

    Keyboard/top cover The top cover with keyboard remains after removing all other spared parts from the computer. In this section, the first table provides the main spare part number for the keyboards. The second table provides the country codes. Table 6-13 Keyboard/top cover descriptions and part numbers Description Spare part number...

  • Page 77: Computer Setup (Bios), Tpm, And Hp Sure Start

    Use extreme care when making changes in Computer Setup. Errors can prevent the computer from operating properly. Starting Computer Setup Turn on or restart the computer, and when the HP logo appears, press to enter Computer Setup. ▲ Navigating and selecting in Computer Setup ●...

  • Page 78: Updating The Bios

    Do not shut down the computer or initiate Sleep. Do not insert, remove, connect, or disconnect any device, cable, or cord. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Select the question mark icon in the taskbar.

  • Page 79: Changing The Boot Order Using The F9 Prompt

    For any compliance issues arising from your operation/usage of TPM which violates the above mentioned requirement, you shall bear all the liabilities wholly and solely. HP will not be responsible for any related liabilities.

  • Page 80: Using Hp Sure Start (Select Products Only)

    If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores the BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users.

  • Page 81: Using Hp Pc Hardware Diagnostics

    The tool runs within the Windows operating system in order to diagnose hardware failures. If HP PC Hardware Diagnostics Windows is not installed on your computer, first you must download and install it. To download HP PC Hardware Diagnostics Windows, see...

  • Page 82: Downloading The Latest Hp Pc Hardware Diagnostics Windows Version

    If your PC will not boot into Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues.

  • Page 83: Starting Hp Pc Hardware Diagnostics Uefi

    Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in the following situations: HP PC Hardware Diagnostics UEFI is not included in the preinstall image.

  • Page 84: Using Remote Hp Pc Hardware Diagnostics Uefi Settings (Select Products Only)

    Find out more. Downloading Remote HP PC Hardware Diagnostics UEFI NOTE: HP Remote PC Hardware Diagnostics UEFI is also available as a Softpaq that can be downloaded to a server. Downloading the latest Remote HP PC Hardware Diagnostics UEFI version To download the latest Remote HP PC Hardware Diagnostics UEFI version, follow these steps: Go to http://www.hp.com/go/techcenter/pcdiags.
  • Page 85 Display status information about the diagnostics run previously. ● To customize Remote HP PC Hardware Diagnostics UEFI settings, follow these steps: Turn on or restart the computer, and when the HP logo appears, press to enter Computer Setup. Select Advanced, and then select Settings.

  • Page 86: Backing Up, Restoring, And Recovering

    You must be connected to the Internet to access the Get Help app. Using the HP Cloud Recovery Download Tool to create recovery media (select products only) You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive. To download the tool: ▲...

  • Page 87: Restoring And Recovery

    HP Recovery media is used to recover the original operating system and software programs that were installed at the factory. On select products, it can be created on a bootable USB flash drive using the HP Cloud Recovery Download Tool. For details, see...

  • Page 88: 10 Specifications

    10 Specifications Computer specifications Table 10-1 Computer specifications Metric U.S. Dimensions Depth 23.1 cm 9.09 in Width 30.9 cm 12.15 in Height 1.8 cm 0.71 in Weight M.2 SSD, 1.49 kg 3.28 lbs Hard drive 1.59 kg 3.50 lbs Input power Operating voltage 19.0 V dc @ 4.74 A –...

  • Page 89: 39.6 Cm (15.6 In) Display Specifications

    39.6 cm (15.6 in) display specifications Table 10-2 Display specifications Metric U.S. Active diagonal size 39.6 cm 15.6 in Resolution 1366 × 768 (HD) 1920 × 1080 (FHD) Surface treatment Antiglare Brightness 220 nits (HD or FHD) 250 nits (FHD) Viewing angle SVA (HD) UWVA (FHD)

  • Page 90: Solid-State Drive Specifications

    Solid-state drive specifications Table 10-4 Solid-state drive specifications 128 GB* 256 GB* 512 GB* Height 1.0 mm 1.0 mm 1.0 mm Length 50.8 mm 50.8 mm 50.8 mm Width 28.9 mm 28.9 mm 28.9 mm Weight < 10 g < 10 g <...

  • Page 91: 11 Statement Of Memory Volatility

    Intel-based and AMD-based system boards contain nonvolatile memory subcomponents as originally shipped from HP, assuming that no subsequent modifications have been made to the system and assuming that no applications, features, or functionality have been added to or installed on the system.
  • Page 92 If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities under the Utilities menu. Select Hard Drive Utilities, select DriveLock, then uncheck the checkbox for DriveLock password on restart. Select OK to proceed. Select the Main menu, and then select Reset BIOS Security to factory default.

  • Page 93: Nonvolatile Memory Usage

    HP Sure Start only) backup of The content is managed Embedded Controller. critical System solely by the HP Sure Start BIOS code, EC Embedded Controller. firmware, and critical computer configuration data for select...
  • Page 94 512 KByte flash Stores Fingerprint sensor memory is Only a digitally signed (select products fingerprint programmed by user application can make the only) templates. enrollment in HP call to write to the flash. ProtectTools Security Manager. Chapter 11 Statement of memory volatility...

  • Page 95: Questions And Answers

    HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by the operating system. Examples of this requirement would be if you upgrade or downgrade the OS.

  • Page 96: Using Hp Sure Start (Select Models Only)

    BIOS to its previously safe state, without user intervention. Those select computer models ship with HP Sure Start configured and enabled. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users.

  • Page 97: 12 Power Cord Set Requirements

    12 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V ac, or from 220 to 240 V ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

  • Page 98: Requirements For Specific Countries And Regions

    Requirements for specific countries and regions Table 12-1 Power cord requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM Australia Austria Belgium CEBEC Brazil ABNT Canada Chile Denmark DEMKO Finland FIMKO France Germany India Israel Italy Japan The Netherlands...
  • Page 99 Table 12-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type with a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) configuration. CSA or C-UL mark. UL file number must be on each element.

  • Page 100: 13 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.

  • Page 101: Index

    15 right touchpad 11 product description 3 scroll lock 15 drive light, identifying 8 hotkeys, using 15 HP PC Hardware Diagnostics UEFI Cable Kit downloading 73 contents 21 electrostatic discharge (ESD) 28 spare part number 21 preventing damage 29...
  • Page 102 73 caps lock 12 USB Type-C power connector 6 using 72 fn lock 12 USB Type-C SuperSpeed 6 HP PC Hardware Diagnostics Windows hard drive 8 power button, identifying 13 downloading 71 microphone mute 12 power cable installing 72...
  • Page 103 USB flash drive 77 Windows key, identifying 14 spare part number 19, 42 recovery media Windows tools, using 76 speakers, identifying 13 creating using HP Cloud Recovery wireless antennas special keys, using 14 Download Tool 76 disconnecting 35 specifications creating using Windows tools 76...

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