Ecall; Automatic Collision Alarm With Ecall; Emergency Assistance With Ecall - Volvo V60 2019 Owner's Manual

ECALL

1
eCall
The car can detect an accident and contact the
nearest emergency call centre itself.
For cars without Volvo On Call* there is a Euro-
pean legal requirement, Pan-European eCall, that
provides access to an automatic collision alarm
and urgent assistance in emergency situations.
Related information

Automatic collision alarm with eCall

•
(p. 528)
Emergency assistance with eCall (p. 528)
•
Roadside Assistance (p. 529)
•
1 Applies to certain markets.
Applies to certain markets.
2
528
Automatic collision alarm with
2
eCall
If a collision occurs, the car reports this automat-
ically to the closest emergency call centre, which
can send out emergency assistance.
When the car's safety system is triggered, e.g. in
an accident in which the activation level is
reached for the seatbelt tensioner or airbags, a
signal will be automatically sent to the closest
emergency call centre.
1. A message, containing car position
sent automatically from the car to the emer-
gency call centre.
2. The emergency call centre establishes verbal
contact with the car's driver and tries to find
out the extent of the collision and the need
for help.
3. The emergency call centre sends the neces-
sary assistance (police, ambulance, towing,
etc.).
If verbal contact cannot be established, the emer-
gency call centre knows the car's position and
can assist with appropriate action.
Related information
eCall (p. 528)
•
Emergency assistance with eCall (p. 528)
•
Roadside Assistance (p. 529)
•

Emergency assistance with eCall

Press the SOS button to contact a service cen-
tre, or the closest emergency call centre in an
emergency situation.
To summon help in case of illness, external
threats to the car or passengers, the closest
emergency call centre can be alerted manually by
depressing the SOS button for at least
2 seconds. The emergency call centre is notified
and told of the car's position
to establish verbal contact with the driver in order
2
, etc., is
to agree what assistance is needed.
NOTE
The SOS button is only designed for emer-
gencies and must only be used in the event
of an accident, illness or an external threat to
the car and its passengers. The ON CALL
button must be used in the event of problems
with the car.
Related information
eCall (p. 528)
•
Automatic collision alarm with eCall (p. 528)
•
Roadside Assistance (p. 529)
•
3
3
, etc., and attempts
* Option/accessory.