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Help
58
My phone isn't working
• Have you activated the batteries correctly? See page 5.
• Check that the mains power is correctly connected.
No dial tone, or a line cord error message is displayed on the screen
• Is the phone cord plugged into the base and phone wall socket?
• Check that the mains power is correctly connected.
• Only use the phone cord supplied with the phone.
Can't make or receive calls
• Check that the mains power is correctly connected.
• The batteries may need recharging.
• Has there been a power cut? If so, place the handset back on the base for ten
seconds and try again. If it still doesn't work, disconnect the batteries and mains
power for ten minutes, then reconnect and try again.
You have a dial tone but the phone won't dial out
• If you're connected to a switchboard, check whether you need to dial an
access code.
Handset doesn't ring
The ringer volume may be switched off. See page 49.
• Check that the mains power is correctly connected.
• Do not disturb may be switched on. See page 24.
If you need some help, call us on 0800 145 6789* or go to bt.com/producthelp
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