Smart Diagnosis; Using Smart Diagnosis - LG GMM916NSHV Owner's Manual

SMART DIAGNOSIS

Should you experience any problems with your
fridge, it has the capability of transmitting data
via your telephone to the LG service center. This
gives you the capability of speaking directly to
our trained specialists. The specialist records the
data transmitted from your machine and uses it
to analyze the issue, providing a fast and effective
diagnosis.
If you experience problems with your fridge, call
to the LG service center. Only use the Smart
Diagnosis feature when instructed to do so by the
LG call center agent. The transmission sounds
that you will hear are normal and sound similar to
a fax machine.
Smart Diagnosis cannot be activated unless your
fridge is connected to power. If your fridge is
unable to turn on, then troubleshooting must be
done without using Smart Diagnosis.

Using Smart Diagnosis

First, call to the LG service center. Only use the
Smart Diagnosis feature when instructed to do so
by the LG call center agent.
1
Lock the display. To lock the display, press
and hold the Lock button for three seconds.
(If the display has been locked for over five
minutes, you must deactivate the lock and
then reactivate it.)
2
Open the right fridge door.
SMART DiAgNOSiS
3
Hold the mouthpiece of your phone in front
of the speaker that
is located on the
right hinge of the
fridge door, when
instructed to do so
by the call center.
4
Press and hold the Freezer Temperature
button for three
seconds while
continuing to hold
your phone to the
speaker.
5
After you hear three beeps, release the
Freezer Temperature button.
6
Keep the phone in place until the tone
transmission has finished. This takes about
3 seconds, and the display will count down
the time. Once the countdown is over
and the tones have stopped, resume your
conversation with the specialist, who will then
be able to assist you in using the information
transmitted for analysis.
NOTE
For best results, do not move the phone
y
while the tones are being transmitted.
If the call center agent is not able to get an
y
accurate recording of the data, you may be
asked to try again.
NOTE
Call quality differences by region may affect
y
the function.
Use the home telephone for better
y
communication performance, resulting in
better service.
Bad call quality either from a mobile or home
y
phone may result in poor data transmission
from your phone to the diagnostics call
centre, which could cause Smart Diagnosis
to not work properly.
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