Troubleshooting - Napoleon CBI3600-N Installation And Operating Instructions Manual

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TROUBLESHOOTING

EN
ALWAYS LIGHT THE PILOT WHETHER FOR THE FIRST TIME OR IF THE GAS SUPPLY HAS RUN OUT,
TURN OFF THE GAS AND ELECTRICAL POWER BEFORE SERVICING THE APPLIANCE.
SYMPTOM
Main burner goes out; pilot
stays on.
Main burner goes out; pilot
goes out.
Pilot goes out when the gas
knob is released.
If equipped, the gas valve
has an interlock device
which will not allow the
pilot burner to be lit
until the thermocouple
has cooled. Allow
approximately 60 seconds
for the thermocouple to
cool.
Pilot burning; no gas to main
burner; gas knob is on 'HI';
wall switch / thermostat is
on.
Pilot goes out while
standing; Main burner is in
'OFF' position.
Main burner fl ame is a blue,
lazy, transparent fl ame.
Flames are very aggressive.
Remote wall switch is in
'OFF' position; main burner
comes on when gas knob is
turned to 'ON' position.
W415-1362 / A / 09.15.16
WITH THE GLASS DOOR OPEN OR REMOVED.
APPLIANCE MAY BE HOT, DO NOT SERVICE UNTIL APPLIANCE HAS COOLED.
DO NOT USE ABRASIVE CLEANERS.
PROBLEM
Pilot fl ame is not large enough
or not engulfi ng the thermopile.
Thermopile shorting.
Remote wall switch wire is too long;
too much resistance in the system.
Faulty thermostat or switch.
Refer to "MAIN BURNER GOES OUT; PILOT STAYS ON"
Vent is blocked
Vent is re-circulating
Flexible vent has become
disconnected from appliance.
System is not correctly purged
Out of propane gas.
Pilot fl ame is not large enough.
Thermocouple shorting / faulty.
Faulty valve.
Thermostat or switch is
defective
Wall switch wiring is defective.
Main burner orifi ce is plugged.
Faulty valve.
Gas piping is undersized.
Blockage in vent.
Door is ajar.
Venting action is too
great.
Wall switch is mounted upside down.
Remote wall switch is grounding.
Remote wall switch wire is grounding.
Faulty valve.
WARNING
!
- Turn up the pilot fl ame.
- Replace pilot assembly.
-
Clean thermopile connection to the valve. Reconnect.
- Replace thermopile / valve.
- Shorten wire to correct length or wire gauge.
- Replace.
- Check for vent blockage.
- Check joint seals and installation
-
Re-attach to appliance.
- Cap was not replaced.
- Purge the gas line.
- Fill the tank.
-
Turn up the pilot fl ame.
- Loosen and tighten thermocouple.
- Clean thermocouple and valve connection.
- Replace thermocouple.
- Replace valve.
- Replace.
- Connect a jumper wire across the wall switch terminals; if
main burner lights, replace switch / thermostat.
- Disconnect the switch wires & connect a jumper wire across
terminals 1 & 3; if the main burner lights, check the wires for
defects and/or replace wires.
- Remove stoppage in orifi ce.
- Replace.
- Turn on all gas appliances and see if pilot fl ame fl utters,
diminishes or extinguishes, especially when main burner
ignites. Monitor appliance supply working pressure.
- Check if supply piping size is to code. Correct all undersized piping.
- Remove blockage. In really cold conditions, ice buildup may
occur on the terminal and should be removed as required.
To minimize this from happening again, it is recommended
that the vent lengths that pass through unheated spaces
(attics, garages, crawl spaces) be wrapped with an insulated
mylar sleeve. Prevent sleeve from sagging. Contact your
local authorized dealer for more information.
- Ensure the mechanical means of securing the door is
providing a tight seal.
- Check to ensure venting is properly sealed.
- If restriction is required see "RESTRICTING VERTICAL
VENT" section.
- Reverse.
- Replace.
- Check for ground (short); repair ground or replace wire.
- Replace.
TEST SOLUTION