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IV. HOW TO GET WARRANTY SERVICE
You must provide proof of purchase (bearing the date of purchase and Product item serial number)
in order to receive warranty service and, also, deliver or send the Product item, transportation and
insurance prepaid, to an authorized warranty service location. Warranty service will be provided by
Motorola Solutions through one of its authorized warranty service locations. If you first contact the
company which sold you the Product (for example, dealer or communication service provider), it can
facilitate your obtaining warranty service. You can also call Motorola Solutions at 1-800-927-2744.
V. WHAT THIS WARRANTY DOES NOT COVER
1 Defects or damage resulting from use of the Product in other than its normal and customary
manner.
2 Defects or damage from misuse, accident, water, or neglect.
3 Defects or damage from improper testing, operation, maintenance, installation, alteration,
modification, or adjustment.
4 Breakage or damage to antennas unless caused directly by defects in material workmanship.
5 A Product subjected to unauthorized Product modifications, disassembles or repairs (including,
without limitation, the addition to the Product of non-Motorola Solutions supplied equipment) which
adversely affect performance of the Product or interfere with Motorola Solutions normal warranty
inspection and testing of the Product to verify any warranty claim.
6 Product which has had the serial number removed or made illegible.
7 Rechargeable batteries if:
•
any of the seals on the battery enclosure of cells are broken or show evidence of tampering.
•
the damage or defect is caused by charging or using the battery in equipment or service other
than the Product for which it is specified.
8 Freight costs to the repair depot.
9 A Product which, due to illegal or unauthorized alteration of the software/firmware in the Product,
does not function in accordance with Motorola Solutions published specifications or the FCC
certification labeling in effect for the Product at the time the Product was initially distributed from
Motorola Solutions.
10 Scratches or other cosmetic damage to Product surfaces that does not affect the operation of the
Product.
11 Normal and customary wear and tear.
VI. PATENT AND SOFTWARE PROVISIONS
Motorola Solutions will defend, at its own expense, any suit brought against the end user purchaser
to the extent that it is based on a claim that the Product or parts infringe a United States patent, and
Motorola Solutions will pay those costs and damages finally awarded against the end user purchaser in
any such suit which are attributable to any such claim, but such defense and payments are conditioned
on the following:
1 Motorola Solutions will be notified promptly in writing by such purchaser of any notice of such claim,
2 Motorola Solutions will have sole control of the defense of such suit and all negotiations for its
settlement or compromise, and
3 Should the Product or parts become, or in Motorola Solutions opinion be likely to become, the
subject of a claim of infringement of a United States patent, that such purchaser will permit Motorola
Solutions, at its option and expense, either to procure for such purchaser the right to continue
using the Product or parts or to replace or modify the same so that it becomes non-infringing or
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