Table of Contents
Advertisement
256 Multimedia system
Mercedes me connect
Notes on Mercedes me connect
Mercedes me connect consists of multiple serv‐
ices.
Depending on whether the services are activated
and on the vehicle equipment, you can use the
following services via the multimedia system and
the overhead control panel, for example:
Accident and breakdown management
R
(breakdown assistance call button)
If the service is activated: Concierge Service
R
(Info call button)
Mercedes-Benz emergency call system (auto‐
R
matic emergency call or SOS button in the
overhead control panel)
The Mercedes-Benz Customer Center and the
Mercedes-Benz emergency call center are availa‐
ble for you around the clock.
The Info call button, the breakdown assistance
call button and the emergency call button can be
found on the overhead control panel of the vehi‐
cle (
page 253).
/
You can call the Mercedes-Benz Customer Cen‐
ter using the multimedia system (
/
Please note that Mercedes me connect is a
Mercedes-Benz service. In emergencies, always
call the national emergency services first using
the standard national emergency service phone
numbers. In emergencies, you can also use the
Mercedes-Benz emergency call system
(
page 257).
/
Information on Mercedes me connect acci‐
dent and breakdown management
The accident and breakdown management can
include the following functions:
Supplement to the Mercedes-Benz emer‐
R
gency call system (
page 257)
/
If necessary, the contact person at the
Mercedes-Benz emergency call center for‐
wards the call to Mercedes me connect
breakdown and accident management. For‐
warding the call is however not possible in all
countries.
Breakdown assistance by a mechanic on
R
location and/or the towing away of the vehi‐
cle to the nearest authorized Mercedes-Benz
page 254).
Center
You may be charged for these services.
More information about Mercedes me connect
services can be obtained in the Mercedes me
portal: https://me.secure.mercedes-benz.com
Data transferred during Mercedes me con‐
nect call services
The data transferred during a Mercedes me call
depends on which service is selected in the
voice control system and which Mercedes me
connect services are activated.
Which data is transferred for the services, can
be taken from the currently valid terms of use.
These can be obtained in the Mercedes me por‐
tal: https://me.secure.mercedes-benz.com
Mercedes-Benz emergency call system
Information on the Mercedes-Benz emer‐
gency call system
Your vehicle is equipped with the Mercedes-Benz
emergency call system ("eCall"). This feature can
help save lives in the event of an accident. eCall
Advertisement
Table of Contents
