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For the scope of accident and breakdown man‐
agement, see "Information on Mercedes me con‐
nect accident and breakdown management"
(
page 256).
/
Data is transferred during the connection to the
Mercedes-Benz Customer Center (
/
Arranging a service appointment via a
Mercedes me call
If you have activated the maintenance manage‐
ment service, relevant vehicle data is transferred
automatically to the Mercedes-Benz Customer
Center. You will then receive individual recom‐
mendations regarding the maintenance of your
vehicle.
Regardless of whether you have consented to
the maintenance management service, the multi‐
media system reminds you after a certain
amount of time that a service is due. A prompt
appears asking if you would like to make an
appointment.
To arrange a service appointment: select
#
Call.
After your agreement the vehicle data is sent
and a Mercedes-Benz Customer Center
employee deals with your appointment. The
information is then sent to your desired
service outlet.
This will contact you to confirm the appoint‐
ment and if necessary consult about the
page 255).
details.
%
If you select
Later
appears, the message is hidden and reap‐
pears at a later time.
Transferred data during a Mercedes me call
The data transferred during a Mercedes me call
depends on which service is selected in the
voice control system and whether Mercedes me
connect services are activated.
If no Mercedes me connect services are activa‐
ted and the data protection prompt has been
confirmed the following data is transmitted:
Vehicle identification number
R
Mercedes me customer identification num‐
R
ber
Reason for the initiation of the call
R
Language set in the multimedia system
R
Confirmation of the data protection prompt
R
If a call is made for a service appointment via
the service reminder, the following data may be
transmitted:
Current mileage and maintenance data
R
Transfer is possible assuming the required
data transfer technology is supported by the
after the service message
mobile service operator and the quality of
the mobile connection is sufficient.
If accident and breakdown management is called
via the voice control system and no service has
been activated, but the data protection query
has been confirmed, the following data can also
be called up from the vehicle by the Mercedes-
Benz Customer Center:
Current location of the vehicle
R
%
At the time of going to press, this function is
technically not yet available but can be sup‐
ported in the future.
If the data protection prompt has been rejected
the following data is transmitted:
Reason for the initiation of the call
R
Rejection of the data protection prompt
R
Multimedia system 255
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