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Product Manual - Hawk 4 Family (Wide) SCSI-2 (Volume 1), Rev. E
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6.2.4
Service philosophy
Special equipment is required to repair the drive HDA. In order to achieve the above service life, repairs must
be performed only at a properly equipped and staffed service and repair facility. Troubleshooting and repair of
PCBs in the field is not recommended, because of the extensive diagnostic equipment required for effective
servicing. Also, there are no spare parts available for this drive. Drive warranty is voided if the HDA is opened.
6.2.5
Installation
The drive is designed, manufactured, and tested with a "Plug in and Play" installation philosophy. This phi-
losophy minimizes the requirements for highly trained personnel to integrate the drive into the OEM's system,
whether in a factory or field environment.
The drive has been low level formatted at the factory and should not be reformatted, unless the sector size or
sparing allocation scheme is changed.
6.2.6
Service tools
No special tools are required for site installation or recommended for site maintenance. Refer to Section
6.2.4. The depot repair philosophy of the drive precludes the necessity for special tools. Field repair of the
drive is not practical since there are no user purchasable parts in the drive.
6.2.7
Product Warranty
Beginning on the date of shipment to customer and continuing for a period of 5 years, Seagate warrants that
each product (including components and subassemblies) or spare part that fails to function properly under
normal use due to defect in materials on workmanship or due to non conformance to the applicable specifica-
tions will be repaired or replaced, at Seagate's option and at no charge to customer, if returned by customer
at customer's expense to Seagate's designated facility in accordance with Seagate's Warranty Procedure.
Seagate will pay for transporting the repaired or replacement item to customer. For more detailed warranty
information refer to the Standard terms and conditions of Purchase for Seagate products.
Shipping:
When transporting or shipping a drive, a Seagate approved container must be used. Keep your original box.
They are easily identified by the Seagate Approved Package label. Shipping a drive in a non-approved
container voids the drive warranty.
Seagate repair centers may refuse receipt of components improperly packaged or obviously damaged in
transit. Contact your Authorized Seagate Distributor to purchase additional boxes. Seagate recommends
shipping by an air-ride carrier experienced in handling computer equipment.
Product repair and return information
Seagate customer service centers are the only facilities authorized to service Seagate drives. Seagate does
not sanction any third-party repair facilities. Any unauthorized repair or tampering with the factory-seal voids
the warranty.
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