Xerox DocuMate 4830 User Manual page 42

Maintenance
Problem: If the USB cable is disconnected during a scan, the scanner does not reconnect when
the USB cable is plugged back in.
Unplug the power cable from the scanner, and then plug it back in.
If the scanner does not reconnect:
1. Unplug the power cable from the scanner.
2. Restart your computer.
3. After the restart is complete, plug the power cable back in.
Problem: When using "Create single image files" not all of the pages scanned are sent to the
destination I chose.
There are a limited number of times that an application can open. When "Create single image
files" is selected and you are scanning to a destination application, each side of the page scanned
will open a new instance of that application. If you want to have an image open in an application
immediately, limit your scan batch to less than 5 pages.
Alternatively, you can set your destination to be a folder location on your computer or network
using "Transfer to Storage". Select any file format and then scan a large batch of papers. At the
end of scanning, the driver will immediately save all pages scanned to that folder location without
opening an application.
Problem: I have selected "Skip Blank Originals" but not all of the blank pages have been removed.
If you are scanning light weight paper, such as 16lb or 18lb printer paper, the scanner may be
picking up faint images through the paper and the driver will not drop those pages out of the final
file. The "Skip Blank Originals" result will vary based on the DPI range and paper weight. Generally
100 dpi or 150 dpi produces the best results.
Problem: I tried to 'Repair' the OneTouch application by using the 'Change' function through the
Add/Remove Program within the Control Panel and was not able to repair it.
1. Before attempting to repair OneTouch, unplug the USB cable connected to the scanner.
2. Perform the Change/Repair function again. If you are asked for the Install DVD, insert the disc
into the DVD-ROM player and click OK.
3. When prompted, plug the USB cable back into the scanner.
4. When the installation process finishes, click OK on the Complete The Installation window, and
then click Close.
5. Reboot your computer.
Problem: OneTouch no longer functions after installing Internet Explorer on Windows XP.
This is a known issue where OneTouch stops responding when Internet Explorer is installed after
the scanner. To resolve the issue:
1. Open the Windows Add/Remove Programs feature from the Control Panel.
2. Find Windows Internet Explorer and uninstall it using the change/remove options. Follow the
wizard through a complete removal of the Internet Explorer software.
User Guide
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Xerox DocuMate 4830
6-11