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Xerox DocuMate 4830 User Manual

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05-0861-400
June 2018
Xerox
®
DocuMate
4830
®
Scanner
Scanner User Guide for Microsoft
Windows.
®

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Summary of Contents for Xerox DocuMate 4830

  • Page 1 05-0861-400 June 2018 Xerox ® DocuMate 4830 ® Scanner Scanner User Guide for Microsoft Windows. ®...
  • Page 2 Design © 2018 Xerox Corporation. All rights reserved. Xerox®, Xerox and Design® and DocuMate® are registered trademarks of Xerox Corporation in the United States and/or other countries and are used under license from Xerox Corporation. Visioneer is a trademark licensee of Xerox®. BR16546 Content ©...
  • Page 3 by this product may be protected by governmental laws and other regulations, such as copyright laws. The customer is solely responsible for complying with all such laws and regulations.

  • Page 4: Table Of Contents

    Environmental Health and Safety Contacts................ 1-64 2-Welcome ......................... 2-1 What’s in the Box..........................2-1 System Requirements........................2-1 Documentation ...........................2-2 Xerox® DocuMate 4830 Scanner....................2-2 3-Assemble the Scanner..................3-1 Connect the Power Cord........................3-2 4-Installation......................4-1 Install the Software and Connect the Scanner ..............4-1 Installing the Scanner Driver.....................4-4 Connect the USB Cable and Turn on the Power............4-5...
  • Page 5 Replacing the ADF Pad Assembly ...................6-6 Replacing the Feed Roller ....................6-7 Troubleshooting..........................6-9 Error Light Troubleshooting Codes................6-13 Uninstalling Your Scanner ......................6-14 Xerox® DocuMate® 4830 Specifications ................6-15 Xerox® DocuMate® 4830 Parts List..................6-17 7-Appendix A: Regulatory Information............7-1 Basic Regulations..........................7-1 United States (FCC Regulations)..................7-1 European Union........................7-1...

  • Page 6: 1-Safety

    These include safety agency examination, approval, and compliance with established environmental standards. ® To ensure the continued safe operation of your Xerox equipment, follow these safety guidelines at all times: Do these: •...

  • Page 7: Electrical Information

    Plug the power cable directly into a correctly grounded electrical outlet. If you are not sure whether or not an outlet is correctly grounded, consult an electrician. ® Do not use an adapter to connect any Xerox equipment to an electrical outlet that lacks a ground connection terminal.

  • Page 8: Disconnect Device

    ® ® Safety Xerox DocuMate 4830 WARNING: This equipment must be connected to a protective earth circuit This equipment is supplied with a plug that has a protective earth pin. This plug will only fit into an earthed electrical outlet. This is a safety feature. If you are unable to insert the plug into the outlet, contact your electrician to replace the outlet.

  • Page 9: Environmental Health And Safety Contacts

    Safety Environmental Health and Safety Contacts Contact Information ® For more information on Environment, Health, and Safety in relation to this Xerox product and supplies, please contact the following customer help lines: North America & Europe (Phone): 1-800-ASK-XEROX North America & Europe (Fax): 1-585-422-8217...

  • Page 10: 2-Welcome

    Welcome ® Your new Xerox scanner can quickly scan stacks of single-sided or double-sided pages and place their electronic images on your computer. What’s in the Box Before proceeding, check the contents of the box. If items are missing or damaged, contact the dealer where you purchased the scanner.

  • Page 11: Documentation

    TWAIN scanning guide—instructions for accessing and scanning using the TWAIN interface ® Xerox DocuMate 4830 Scanner Input Tray—Holds the documents in the Automatic Document Feeder for scanning. Paper Guides—Guides adjust to support various document widths. ADF Cover—Pull to open the Automatic Document Feeder.
  • Page 12 ® ® Welcome Xerox DocuMate 4830 – LED Number—The selected OneTouch function for the Simplex and Duplex buttons. – Function buttons—Selects the scan setting for the OneTouch buttons. Press the up or down arrow to cycle through the settings. –...
  • Page 13 ® ® Xerox DocuMate 4830 Welcome User Guide...
  • Page 14 Assemble the Scanner Remove all shipping tape from the top and bottom of the scanner. Peel off the protective plastic film from the control panel. Open the automatic document feeder cover and remove any tape or protective foam from inside the feeder. Close the feeder cover when you are finished. Lift the scanner lid.

  • Page 15: Connect The Power Cord

    ® ® Xerox DocuMate 4830 Assemble the Scanner Slide the locking tab to the unlocked position. Close the scanner lid when you are finished. Connect the Power Cord Note: Only use the power supply (DA-48M24 made by APD) included with your scanner.

  • Page 16: 4-Installation

    Installation Please make sure of the following before you begin installation: • If you are prompted to reboot during installation, please select "No". Finish installing the rest of the software, then close all open windows and reboot your computer. • The information in this guide may cover software not provided with the scanner you purchased.
  • Page 17 ® ® Xerox DocuMate 4830 Installation The Select Language window opens. Click the drop-down menu arrow and select the language to use. Click OK. The disc’s Main menu window opens. Note: If the disc does not start, check the following: –...
  • Page 18 ® ® Installation Xerox DocuMate 4830 Plug the USB cable into the USB port on the scanner then into a USB port on the computer. Turn on the scanner power. Note: Select Cancel to install the software on the disc only.

  • Page 19: Installing The Scanner Driver

    The scanner driver installation will start first. The Welcome screen for the scanner driver Setup Wizard opens. Click Next. On the Xerox License Agreement window, read the license agreement. If you accept the terms, select I Agree then click Next.

  • Page 20: Connect The Usb Cable And Turn On The Power

    ® ® Installation Xerox DocuMate 4830 The software will now be installed. Stop when you see the “Complete the installation by connecting your hardware” window. Do not click OK yet. Leave the window open and proceed to the next section.
  • Page 21 ® ® Xerox DocuMate 4830 Installation Turn on the scanner power. The status light comes on and flashes indicating that the scanner is receiving power. Your computer recognizes that a scanner has been plugged into the USB port and automatically loads the appropriate software to run the scanner.

  • Page 22: Installing Visioneer Onetouch

    ® ® Installation Xerox DocuMate 4830 Click Close on the Installation Complete window to close and exit the driver installer. Installing Visioneer OneTouch The Visioneer OneTouch software installation will start automatically after you click Close on the driver Installation Complete window.

  • Page 23: Installing Additional Applications

    ® ® Xerox DocuMate 4830 Installation After OneTouch is installed, a splash screen will be displayed while it initializes and searches for installed scanners. Please wait for this screen to disappear before attempting to use OneTouch. Note: If you selected other software to install from the DVD the installation for that software will automatically start after you click Close on the Installation Complete window.

  • Page 24: View The User Guides

    ® ® Installation Xerox DocuMate 4830 View the User Guides Return to the disc’s Main menu and click on View user guides. Click on View scanner documentation to access the scanner user guide and scanning guides for OneTouch and TWAIN.

  • Page 25: Register Your Scanner

    ® scanners web page loads click on Register Your Product. When the Xerox Fill in the registration form, all required fields have an asterisk (*). A valid email address is required for registration. You will be asked to enter the serial number for the scanner, it is located on the back or underside of the scanner.

  • Page 26: 5-Loading Documents To Scan

    Loading Documents to Scan Always remove any staples or paper clips from documents before inserting them into the scanner. Staples and paper clips can jam the feed mechanism and scratch the internal components. Also remove any labels, stickers, or Post-It™ notes that may come off during the scanning process and get stuck in the scanner.

  • Page 27: Unsupported Document Types

    ® ® Xerox DocuMate 4830 Loading Documents to Scan We recommend you limit the amount or completely avoid scanning documents that are in this list. • Curled, wrinkled or folded documents may cause paper jams or multiple pages being fed through the scanner at one time.

  • Page 28: Loading Documents

    ® ® Loading Documents to Scan Xerox DocuMate 4830 • Bend and then flatten the document stack to make sure the horizontal edges are aligned to help prevent paper from skewing while being pulled through the scanner. • Pinch the ends to align the leading edges slantwise to help prevent multiple pages from being fed through at a single time.

  • Page 29: Loading Documents

    ® ® Xerox DocuMate 4830 Loading Documents to Scan Loading Documents Use the Flatbed glass to scan documents on light weight paper, such as credit card receipts, or items that cannot be scanned with the Automatic Document Feeder, such as pages in a book or plastic cards.

  • Page 30: Scanning Interfaces

    ® ® Loading Documents to Scan Xerox DocuMate 4830 Scanning Interfaces • OneTouch Control Panel—When you press the Simplex or Duplex button on the scanner, the scanner starts scanning using the settings for the current LED number. The scanned image is then sent to a destination on your computer or network drive.
  • Page 31 ® ® Xerox DocuMate 4830 Loading Documents to Scan • TWAIN and WIA Interface—this option uses your scanner’s TWAIN interface to scan. Select scanning options before scanning, put the document in the scanner, then click the Scan button in the TWAIN interface window.

  • Page 32: 6-Maintenance

    Maintenance This section contains information about maintenance, troubleshooting, uninstalling, scanner specifications, and spare parts. Safety Precautions When servicing the scanner you should take the following precautions to ensure your safety and prevent damage to the scanner. Do These • Wear protective gloves when cleaning the scanner with Isopropyl rubbing alcohol. Rubbing alcohol may irritate sensitive skin.

  • Page 33: Device Settings

    ® ® Xerox DocuMate 4830 Maintenance To open the scanner hardware properties page: • Windows 7 and later—from the Windows Control Panel, open Hardware and Sound and then Devices and Printers. Right-click on the scanner and then select Scan properties from the list.

  • Page 34: Driver Settings

    ® ® Maintenance Xerox DocuMate 4830 Driver Settings The options in this panel are for configuring how the TWAIN interface will behave in some scenarios. Please see the TWAIN scanning guide on the installation disc for instructions. Clearing Paper Jams If your scanner stops scanning due to a paper jam in the Automatic Document Feeder, a warning opens after a few moments.

  • Page 35: Cleaning The Scanner

    ® ® Xerox DocuMate 4830 Maintenance Remove the jammed paper and close the cover. To reduce the number of paper jams, smooth and straighten the paper before scanning, adjust the guides to the paper size, and insert the paper evenly into the ADF.

  • Page 36: Cleaning The Scanner Glass

    ® ® Maintenance Xerox DocuMate 4830 Lift the scanner lid. Wipe clean the glass strip on the underside of the duplex lamp module. Wipe clean the glass strip in the body of the scanner. Close the scanner when you’re finished.

  • Page 37: Replacing The Adf Pad Assembly

    ® ® Xerox DocuMate 4830 Maintenance After replacing a part as described in this section, reset the counter in the scanner properties page in the Windows Control Panel. On the Device Settings tab, click on the red reset button next the part counter that you replaced.

  • Page 38: Replacing The Feed Roller

    ® ® Maintenance Xerox DocuMate 4830 Squeeze the plastic clamp that holds the pad assembly in place. Lift the pad up and out of the scanner. Remove the tension spring that is located under the ADF pad. Place the new tension spring in the scanner.
  • Page 39 ® ® Xerox DocuMate 4830 Maintenance Replacement parts can be purchased from the Parts & Accessories page for your scanner at www.xeroxscanners.com. Open the Automatic Document Feeder cover. The roller assembly fits in a channel in the ADF cover. The roller is held in place with a lock tab that rotates to lock and unlock it. To unlock the tab, rotate it upward until the small lock flange is completely free.

  • Page 40: Troubleshooting

    Did you select another image source in the scanning software? If you use multiple imaging devices with your computer, such as a camera, all-in-one printer, or another scanner, ® ® you may have selected another source for images. Make sure Xerox DocuMate 4830 is selected as the scanner.
  • Page 41 They are interfering with the installation and OneTouch options, and you ® need to remove those other drivers and re-install your Xerox scanner. Please see the documentation that you received with the other scanner for the steps to remove its driver programs.
  • Page 42 ® ® Maintenance Xerox DocuMate 4830 Problem: If the USB cable is disconnected during a scan, the scanner does not reconnect when the USB cable is plugged back in. Unplug the power cable from the scanner, and then plug it back in.
  • Page 43 ® ® Xerox DocuMate 4830 Maintenance Find OneTouch and uninstall it using the change/remove options. Follow the wizard through a complete removal of the OneTouch program. Unplug your scanner's USB cable from the computer. Reboot your computer. Install Internet Explorer.

  • Page 44: Error Light Troubleshooting Codes

    An internal part in the Turn off the power to your scanner, then turn it back on. If the Other scanner may have problem persists, re-boot your computer. If the problem still Codes malfunctioned persists, contact Xerox Technical Support. User Guide 6-13...

  • Page 45: Uninstalling Your Scanner

    Windows 7 and later: Open Programs and Features Uninstalling the scanner driver: ® ® In the list of installed programs click on Xerox DocuMate 4830 driver. Click the Change/Remove or Uninstall button. Click Yes when asked to confirm that you want to remove the driver.

  • Page 46: Xerox® Documate® 4830 Specifications

    ® ® Maintenance Xerox DocuMate 4830 ® ® Xerox DocuMate 4830 Specifications Scanner Specifications Document Requirements Minimum Item Size 4 x 4.13 inches (102 x 105 mm) Maximum Item Size 11.7 x 118 inches (297 x 2997 mm) Note: The maximum page length is 38 inches (965 mm) when scanning in Black and White at 600 dpi.
  • Page 47 ® ® Xerox DocuMate 4830 Maintenance Scanner Specifications Scanner Dimensions Width 22.9 inches (581 mm) Depth 19.6 inches (499 mm) Height 7.6 inches (194 mm) Weight 26.4 pounds (12 kg) Power Information Power Supply APD DA-48M24 DC Jack, 3P, 100~240Vac, 24Vdc, 2A, 48W, Class 1, ENERGY STAR, RoHS Scanner Rating ®...

  • Page 48: Xerox® Documate® 4830 Parts List

    ® ® Maintenance Xerox DocuMate 4830 Checking Your Scanner Version The scanner’s part number is located on the data plate, starting with an 85 in the format P/N: 85- ####-#00; the image below is shown for example only: ® ®...
  • Page 49 ® ® Xerox DocuMate 4830 Maintenance 6-18 User Guide...

  • Page 50: 7-Appendix A: Regulatory Information

    Medical (ISM) equipment, the external radiation from ISM equipment may have to be limited or special mitigation measures taken. ® Changes and modifications to this equipment not specifically approved by Xerox may void the user’s authority to operate this equipment.

  • Page 51: Turkey (Rohs Regulation)

    Xerox DocuMate 4830 Appendix A: Regulatory Information A full declaration of conformity, defining the relevant directives and referenced standards, can be obtained from your Xerox Limited representative or by contacting: Environment, Heath and Safety Xerox Corporation Oxford Road Uxbridge UBS 1HE...

  • Page 52: Canada

    ® ® Appendix A: Regulatory Information Xerox DocuMate 4830 Copyrighted material, unless permission of the copyright owner has been obtained or the reproduction falls within the “fair use” or library reproduction rights provisions of the copyright law. Further information of these provisions may be obtained from the Copyright Office, Library of Congress, Washington, D.C.

  • Page 53: Other Countries

    ® ® Xerox DocuMate 4830 Appendix A: Regulatory Information Documents, registers or records kept by public officials charged with the duty of making or issuing certified copies thereof, where the reproduction falsely purports to be a certified copy thereof. Copyrighted material or trademarks of any manner or kind without the consent of the copyright or trademark owner.

  • Page 54: 8-Appendix B: Compliance Information

    Product Recycling & Disposal USA & Canada ® If you are managing the disposal of your Xerox product, please note that the product may contain lead, mercury, Perchlorate, and other materials whose disposal may be regulated due to environmental considerations. The presence of these materials is fully consistent with global regulations applicable at the time that the product was placed on the market.
  • Page 55 ® ® Xerox DocuMate 4830 Appendix B: Compliance Information The ENERGY STAR and ENERGY STAR MARK are registered United States trademarks. The ENERGY STAR Imaging Equipment Program is a team effort between U.S., European Union and Japanese governments and the office equipment industry to promote energy-efficient copiers, printers, fax, multifunction machine, personal computers, and monitors.

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