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3.1 Troubleshooting Procedures
Use the following procedures to troubleshoot your system. If you have followed all of the
procedures below and still need assistance, refer to the 'Technical Support Procedures' and/
or 'Returning Merchandise for Service' section(s) in this chapter. Always disconnect the AC
power cord before adding, changing or installing any non hot-swap hardware components.
Before Power On
1. Make sure that there are no short circuits between the motherboard and chassis.
2. Disconnect all ribbon/wire cables from the motherboard, including those for the keyboard
and mouse.
3. Remove all add-on cards.
4. Install the CPU (making sure it is fully seated) and connect the front panel connectors to
the motherboard.
No Power
1. Make sure that there are no short circuits between the motherboard and the chassis.
2. Make sure that the 12V DC power connection to JPV1 is secured and if using ATX
power the connection to JPWR1 is proper.
3. Check that the 115V/230V switch, if available, on the power supply is properly set.
4. Turn the power switch on and off to test the system, if applicable.
Chapter 3
Troubleshooting
57
Chapter 3: Troubleshooting
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