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16
Help and Support
16.1
Register your Display
Register your display and enjoy a range of benefits
including full support (including downloads),
exclusive access to information about new products,
exclusive offers and discounts, the chance to win
prizes and even participate in special surveys about
new releases.
Go to www.philips.com/TVsupport
16.2
Troubleshooting
Switch On and Remote Control
The display does not switch on
• Disconnect the power cable from the power outlet.
Wait for one minute then reconnect it.
• Make sure that the power cable is securely
connected.
Creaking sound at startup or switch off
When you are switching the display on, off or to
standby, you hear a creaking sound from the display
chassis. The creaking sound is due to the normal
expansion and contraction of the display as it cools
and warms up. This does not affect performance.
Display does not respond to the remote control
The display requires some time to start up. During
this time, the display does not respond to the remote
control or display controls. This is normal behaviour.
If the display continues to be unresponsive to the
remote control, you can check if the remote control is
working by means of a mobile phone camera. Put the
phone in camera mode and point the remote control
to the camera lens. If you press any key on the
remote control and you notice the infra red LED
flicker through the camera, the remote control is
working. The display needs to be checked.
If you do not notice the flickering, the remote control
might be broken or its batteries are low.
This method of checking the remote control is not
possible with remote controls which are wirelessly
paired with the display.
The display goes back to standby after showing the
startup screen
When the display is in standby, a startup screen is
displayed, then the display returns to standby mode.
This is normal behaviour. When the display is
disconnected and reconnected to the power supply,
the startup screen is displayed at the next startup. To
switch on the display from standby, press power key
on the remote control or on the display.
The standby light keeps on blinking
Unplug the power cable from the wall socket. Wait
five minutes, then plug in the power cable again. If the
flickering continues, contact customer service.
Picture
No picture / distorted picture
• Make sure that the antenna is properly connected to
the display.
• Make sure that the correct device is selected as the
display source.
• Make sure that the external device or source is
properly connected.
Sound but no picture
• Change to other video sources and then change
back to current source, then do picture style restore in
Picture settings or do Factory reset in General settings
option.
Poor picture from a device
• Make sure that the device is connected properly.
Make sure the device's output video setting is the
highest possible resolution if applicable.
• Restore picture style or change to other picture
styles.
Picture settings change after a while
Make sure that Retail mode is set to Off . You can
change and save settings in this mode.
A commercial banner appears
Make sure that Retail mode is set to Off . Press
Home > Settings > Device Preferences > Retail
mode and press OK
Picture does not fit the screen
• Change to a different picture format.
• Change Display mode to Automatic.
Picture position is incorrect
• Picture signals from some devices may not fit the
screen correctly. Check the signal output of the
connected device.
• Change Display mode to Automatic.
Computer picture is not stable
• Make sure that your PC uses the supported
resolution and refresh rate.
• Make sure HDMI video source is not supported HDR
content.
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