Troubleshooting - Kohler K-1167 Homeowner's Manual

Care and Cleaning (cont.)
• Use a soft, dampened sponge or cloth. Never use an abrasive material such as a brush or scouring
pad to clean surfaces.
For detailed cleaning information and products to consider, visit www.kohler.com/clean. To order Care &
Cleaning information, call 1-800-456-4537.

Troubleshooting

This troubleshooting guide is for general aid only. For service and installation issues or concerns, call
1-800-4KOHLER.
Troubleshooting Table
Symptom
1. No sound; no experiences
are functioning.
2. The music is distorted
(undesirable resonance)
when the vibracoustic
functions are on.
3. The user interface does
not light up and does not
work.
1181168-5-A
Probable Cause
A. Power to the control amplifier is
off.
B. The control amplifier must be
reset.
C. The control amplifier does not
work.
D. The user interface cable
connections are loose or
damaged.
E. The experiences data module
connection is loose or damaged.
F. The user interface does not
work.
G. An experience has not been
selected on the user interface.
H. The vibracoustic intensity is
muted on the user interface.
A. The intensity setting is too high
on the user interface.
B. The transducers on the back
surface of the bath are in direct
contact with framing, joists, or
other materials.
C. One or more of the transducers
on the back surface of the bath
are loose.
D. The bath is making direct
contact with framing, joists, or
other materials.
A. Power to the control amplifier is
not on.
12
Recommended Action
A. Reset the circuit breaker to the
control amplifier, then check the
electrical power supply and
connections.
B. If the red LED on the control
amplifier is not blinking, unplug the
control amplifier for 30 seconds,
then plug in and restart.
C. If the red LED on the control
amplifier is still not blinking
following restart, replace the control
amplifier.
D. Inspect the cable for loose
connections or damage. Tighten the
connections or replace the cable as
needed.
E. Inspect the data module for loose
connection or damage. Tighten the
connection or replace the module as
needed.
F. Replace the user interface.
G. Select an experience.
H. Touch the [Mute] icon on the user
interface to turn off the mute
setting.
A. Turn down the intensity setting on
the user interface.
B. Remove or reposition any materials
that are making direct contact with
the transducers.
C. Rotate the loose transducer(s)
clockwise with your fingers until
tight. Do not overtighten.
D. Identify the point of contact and
correct it. The bath must not make
contact with any framing or support
materials.
A. Reset the circuit breaker to the
control amplifier, then check the
electrical power supply and
connections.
Kohler Co.