Panasonic Toughbook CF-T7BWATZJM Supplementary Manual page 18

Troubleshooting
Starting Over
If the specific solutions for your problem does not work, you can use these instruc-
tions as the last measure and start over. However, please note that you can lose your
data - passwords, secret keys and fingerprints.
A Log on to Windows as an Administrator.
· You can always access the computer by using your Windows log on pass-
word. In convenient mode, any user can access the computer by using the
Windows log on password.
B Try to export your passport to a file if you are planning to use your passwords,
secret keys or enrolled fingers in the future.
· If you exported your passport recently, this step is not required.
· If biometrics authorization works and your finger is recognized, use "Import or Export
User Data" wizard, swipe your finger and continue according to wizard's instructions.
· If biometrics authorization works, but your finger is not recognized, you can start the "Import
or Export User Data" wizard and export the passport even without using your fingerprint.
You need to cancel fingerprint dialog, and you will be prompted for a password. If you do not
use "Advanced Security", enter your Windows log on password. Otherwise, enter your
"Advanced Security" backup password.
CAUTION
If you used "Advanced Security" without a backup password. There is no
way to backup your data.
If biometrics authorization does not work, there is no way to backup
your data.
C Deleting the passport.
· Use the "Delete" wizard. Please note that all your stored secret data (pass-
words, "My Safe"
you can restore it in step E; otherwise it will be lost permanently. To perform
the delete operation it is necessary to cancel the fingerprint verification opera-
tion to get to the password dialog, then enter your Windows log on password
or backup password.
: <Model with Windows Vista> "File Safe"
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D Make sure your fingerprint sensor is working.
· Use the Tutorial wizard to verify that the fingerprint sensor works. If not, reboot and try
again. If it still does not work, please contact PANASONIC TECHNICAL SUPPORT.
E Restore or create passport.
· If you have a backup of your data, you can now use "Import or Export User
Data" wizard to restore your data. Otherwise you can create a new passport
by using the "Enroll or Edit Fingerprints" wizard.
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encryption keys) will be lost. If you backed up the data,
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