palmOne Tungsten E2 User Manual page 608

CHAPTER 28
Tungsten™ E2 Handheld
Common Questions
I can receive email fine, but am having problems sending email.
If you are able to receive email messages but cannot send them, try these steps, in turn:
• Make sure your ISP or email provider allows you to access email on a wireless handheld.
Several providers do not offer this option at all; other providers require an upgrade to access
email on a wireless handheld.
• Turn on ESMTP . Many services require authenticated access to use their SMTP servers, or
ESMTP .
• Enter the name of a different outgoing mail server for sending mail. Many ISPs, such as cable
companies, require that you have an Internet connection to their network to send email through
their servers. In this case, you receive email from these accounts from the incoming mail server,
but if you want to send email, you must send it through a different outgoing mail server.
I can't download any messages.
If the program memory on your handheld fills up, you cannot download any more messages to
your handheld. Delete some messages to free up program memory, and try downloading again.
I am unable to synchronize messages.
Make sure you have chosen the same settings for the account on both your handheld and your
computer. For example, if the account is set up on your handheld to use the POP protocol, check
the HotSync Manager on your computer to make sure that POP is selected as the protocol for that
account.
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