Polycom IP 500 User Manual
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- User manual (25 pages) ,
- Training manual (26 pages) ,
- Quick reference manual (2 pages)
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Summary of Contents for Polycom IP 500
- Page 1 Polycom IP 500/501 User Guide Polycom IP 500/501 User Guide Get user manuals: See SafeManuals.com...
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Page 2: Table Of Contents
Polycom IP 500/501 User Guide Table of Contents Table of Contents ........................2 Introduction..........................3 The Polycom IP500/501 IP Phone ............................3 The VoicePipe Web Portal......................3 The VoicePipe Toolbar ......................4 Document Format........................4 Feature Functionality ........................4 Feature Functionality ........................5 Account Codes - Verified ............................... 5 Account Codes - Unverified.............................. -
Page 3: Introduction
Polycom IP 500/501 User Guide Introduction The purpose of this document is to inform VoicePipe users how use the Polycom IP500/501 Phone with VoicePipe. Each feature available with the VoicePipe Professional Seat will be described along with instructions on how to use the feature. Some users may not have all of the functionality described in this document. Seat type purchased determines which features are available. -
Page 4: The Voicepipe Toolbar
Polycom IP 500/501 User Guide The VoicePipe Toolbar The VoicePipe Toolbar can be used to configure calling features such as do-not-disturb and call forward, and can also be used for a wide variety of click to call features. The VoicePipe Toolbar complements the VoicePipe Web Portal and allows users easy access to often used VoicePipe features. -
Page 5: Feature Functionality
Polycom IP 500/501 User Guide Feature Functionality Account Codes - Verified Requires a user to enter a unique number that identifies to which account an outbound call should be assigned. Using the Feature GO OFF HOOK. 2. Dial the of the party you wish to call. -
Page 6: Call Forward Always
Polycom IP 500/501 User Guide Splitting a Conference Call 1. To split the existing conference call, press the soft key. This places both calls on hold on SPLIT separate lines. 2. Using the keys, select the call you would like to disconnect, press the... -
Page 7: Call Forward No Answer
Polycom IP 500/501 User Guide Using the Feature Activate: GO OFF HOOK 2. Press 3. Follow the instructions. Deactivate GO OFF HOOK 2. Press Call Forward No Answer Enable a user to redirect calls to another destination when an incoming call is not answered within a specified number of rings. -
Page 8: Call Pickup
Polycom IP 500/501 User Guide Call Pickup This feature enables a user to pickup a call that is coming in on another user’s line. The other user’s line must be in the same ‘pickup group’ with the user activating the feature. Pickup groups are pre-configured by the System Administrator. -
Page 9: Call Transfer - To Voicemail
Polycom IP 500/501 User Guide 3. Press the SEND soft key. 4. When the second party picks up you may consult with them. 5. Press the TRNSFER soft key to transfer the call. 6. Press the CANCEL soft key to return to the first caller without transferring the call. -
Page 10: Caller Id Blocking Per Call
Polycom IP 500/501 User Guide Caller ID Blocking Per Call Allow users to block their caller ID on a call-by-call basis. Using the Feature GO OFF HOOK. 2. Press *67. You will hear a stutter dial tone then a normal dial tone. -
Page 11: Hold
Polycom IP 500/501 User Guide 2. Using the DISPLAY CONTROL keys, select the individual LINE that you want to place in Do Not Disturb mode and then press the SELECT soft key, or press the SET ALL soft key to select all lines. -
Page 12: Push-To-Talk
Polycom IP 500/501 User Guide Extended Functionality GO OFF HOOK 2. Press *07. Push-to-Talk Provides intercom-like functionality. This feature allows a user to dial another station where the system will request the destination station to automatically answer. For this feature to work (called station automatically answers via the speakerphone), the called station must support an enhanced calling protocol. -
Page 13: Voicemail
Polycom IP 500/501 User Guide 3. Using the KEYPAD Enter the Speed Dial 8 Code plus the NUMBER you want to associate with it and then press the key. 4. The will notify you whether or not the programming was successful.