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For the specific PC problem, try the method listed as #1, then #2, and then #3.
Microsoft
System
Problem/Status
Restore
You installed a new
application or
device driver.
An application
does not work.
A device driver
does not work.
PC stops
responding or does
not work.
You replaced the
hard disk drive or
removed the
partition.
Application
Recovery
program
1
1
2
1
1
using application recovery and system recovery
System
System
Recovery
Recovery
from the
from the
hard disk
recovery
partition
CDs/DVDs
3
2
2
3
1
83
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