Compaq S0000 / 8000 User Manual

Compaq s0000 / 8000 computers user's guide
Table of Contents

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System Recovery
If you need to restore the original software on your PC, Compaq has
provided a convenient solution right on your hard drive.
We call this part of your hard drive the "recovery partition." The recovery
partition takes up some space on your hard drive.
• No more hunting for lost CDs
• Easy to use — simple one-button launch — no need to wait by the PC
loading CDs
• Get up and running faster — your PC can recover the information
directly from the hard drive more quickly
If you want a set of recovery CDs, you can create them from this recovery
partition using the Recovery CD/DVD Creator application (select models
only).
See the chapter "Using Application Recovery and System Recovery" for
complete instructions.
Compaq Presario
S0000 / 8000 Series Computers
User's Guide

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Summary of Contents for Compaq S0000 / 8000

  • Page 1 System Recovery If you need to restore the original software on your PC, Compaq has provided a convenient solution right on your hard drive. We call this part of your hard drive the “recovery partition.” The recovery partition takes up some space on your hard drive.
  • Page 2 user’s guide...
  • Page 3 The information in this document is subject to change without notice. ® Hewlett-Packard Company makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. HP shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material.
  • Page 4: Table Of Contents

    ...13 transferring your old pc information and files to your new pc ...14 using the start menu ...16 using compaq organize software...17 learning to use your pc...17 using the all programs menu ...18 organizing your all programs list ...18 using pc help &...
  • Page 5 ... 39 getting help... 41 help and support center ... 41 instant support ... 41 using compaq connections ... 42 resolving problems ... 43 working with sound, pictures, and video ... 45 using speakers ... 45 user’s guide...
  • Page 6 using a microphone ...48 adjusting microphone volume...49 using the microphone with multi-channel audio...49 working with digital images ...50 about the 7-in-1 memory card reader ...50 using your cd, dvd, and diskette drives ...52 handling cds/dvds...52 inserting and removing cds and dvds ...53 using the combo drive ...54 using the diskette (floppy) drive ...55 playing cds and dvds...55...
  • Page 7 system recovery... 87 upgrading and servicing the pc ... 91 preparing the pc ... 91 removing or upgrading a drive ... 94 upgrading or replacing memory... 102 removing or installing an expansion card ... 104 reassembling the pc... 107 index ... 111 user’s guide starting system recovery if the pc is responding...
  • Page 8: Finding Answers To Commonly Asked Questions

    finding answers to commonly asked questions In this User’s Guide, you can find answers to questions about the following topics: • • • • • • • • • • • • NOTE: your PC. Your PC may look different from the illustrations in this guide. The monitor and the speakers are sold separately.
  • Page 9: Safety Information

    safety information This product has not been evaluated for connection to an “IT” power system (an AC distribution system with no direct connection to earth, according to IEC 60950). ac power safety warnings user’s guide WARNING: Install the PC near an AC outlet. The AC power cord is your PC’s main AC disconnecting device and must be easily accessible at all times.
  • Page 10: Setting Up Your Pc

    setting up your pc putting your pc together Follow the quick setup poster to set up your PC. Look in the PC box for printed details or updates regarding your model PC. When placing your PC, consider an ergonomic arrangement of the PC and your work area to maintain your comfort and productivity.
  • Page 11: Safety And Comfort

    5 Connect the modem cable to the telephone line wall jack and to the modem 6 Turn on the monitor. Turn on the PC. Turn on the speakers. Follow the 7 Restart the PC: Click the Start button on the taskbar, click Turn Off safety and comfort After assembling your PC, but before you begin using it, arrange the PC and your work area to maintain your comfort and productivity.
  • Page 12: Pc Back

    Click Start, choose All Programs, choose PC Help & Tools, and then click Safety & Comfort Guide. Type http://www.compaq.com/ergo/ into your Web browser address box, and then press Enter on the keyboard. setting up your pc...
  • Page 13 NOTE: Plug and Play (ready to use) peripheral, memory, or add-in card, the PC automatically loads the correct driver for the device. NOTE: came with your peripheral device to load the appropriate driver. Connector Symbol user’s guide PCs use software drivers to control peripheral devices. When you add a For peripherals that are not Plug and Play, follow the instructions that Description Mouse (PS/2)
  • Page 14: Pc Front

    pc front The front of your computer has the drives, the On button and hard disk drive activity indicator light. Some PC models also have connectors on the front of the PC. Your PC features and connector positions may vary. A Top optical drive B Second optical drive C Diskette (floppy) drive...
  • Page 15 other ways to Check with your ISP for specifics on your connection. connect Before you can connect to the Internet and send or receive e-mail and faxes using There are other ways to telephone dial-up, you must connect your telephone service line to the modem, connect to the ISP that which is inside the PC.
  • Page 16: Upgrading Your 56K Modem

    To connect the cable between the modem and the telephone service line: 1 Plug one end of a modem cable (D) into the modem connector (A) on the back 2 Plug the other end of the cable (D) into the telephone service line jack (E) on You can also connect a telephone (F) to the other connector (B) on the modem (select models only).
  • Page 17: Turning On Your Pc For The First Time

    To connect the Ethernet connector to the network: 1 Plug the network cable into the Ethernet connector (A) on the back of the PC. 2 Plug the other end of the Ethernet cable into a 10BaseT or a 100BaseT port on 3 With the PC turned on, check the lights next to the Ethernet connector turning on your pc for the first time After you have completed the steps on the quick setup poster, you are ready to...
  • Page 18: Registering Your Pc

    Double-click the registration icon on your desktop, and follow the onscreen instructions. • Register online at http://www.compaq.com/register turning off the pc For best results, turn off the PC without pressing any buttons on the PC chassis. 1 Close any open software programs. To close programs, click X in the upper-right corner of each window.
  • Page 19: Standby Mode

    standby mode When the PC is in standby mode, it goes into a low-power state and the monitor is blank as if it is turned off. The advantages of using standby mode include: • • • To put the PC in standby mode manually: 1 Press the Standby button on the keyboard, if it is present.
  • Page 20: Hibernation Mode

    hibernation mode When the PC is in hibernation mode, it saves everything that is in PC memory to the hard disk drive, turns off the monitor and the hard disk drive, and then turns itself off. When you turn on the PC again, your programs, folders, and documents are restored to the screen.
  • Page 21: Making Recovery Cds/Dvds

    7 Click the Power Schemes tab to set the timers for standby and hibernation. In 8 Click OK. making recovery cds/dvds Now is a good time to make your recovery discs; see “creating recovery cds/dvds“ on page 84. installing software and hardware devices After you turn on the PC the first time and restart it (see page 10), you can install any software programs that came on CDs or DVDs included in the PC box (select models only).
  • Page 22: Learning The Basics

    learning the basics NOTE: keyboard. If necessary, see “using the mouse” on page 19 or see “using the keyboard” on page 21. beginning to use your software The operation of your PC is controlled by two kinds of software: • •...
  • Page 23: Using The Desktop

    using the desktop The desktop has shortcut icons that make it easy to find the things you need. Icon using the start menu Click the Start button to open the start menu and: • • • • • A Start button on the taskbar B Log Off button C Turn Off Computer...
  • Page 24: Using Compaq Organize Software

    PC. Use the player area for viewing pictures, for listening to your MP3 music files stored on your computer, or for watching streaming video news clips. For searching, there is a search bar at the top of Compaq Organize where you can select the search engine you want to use.
  • Page 25: Using The All Programs Menu

    using the all programs menu To find the software programs on your PC: 1 Choose Start. 2 Choose All Programs. organizing your all programs list You see folders organized according to task (select models only) when you: 1 Click Start. 2 Choose All Programs.
  • Page 26: Using Pc Help & Tools

    using pc help & tools The PC Help & Tools folder (select models only) in the All Programs menu contains special utilities for PC owners. This folder also contains any onscreen guides included with your PC. To see the items in the PC Help & Tools folder: 1 Click Start on the taskbar.
  • Page 27: Scrolling

    Double-click means to press the left button on the mouse two times in a row. To double-click, you click the button (press it and then release it), and then quickly click it again. A Left button B Scroll wheel button (scrolling mouse only) C Right button NOTE:...
  • Page 28: Switching Mouse Button Functions

    NOTE: Panning only works if the window’s horizontal scroll bar is active. Panning does not work with some software programs. switching mouse button functions To switch the functions of the right and left mouse buttons: 1 Click the Start button. 2 Click Control Panel.
  • Page 29 internet keyboard 1 This keyboard enables you to: • • • • • • • • • internet keyboard 2 This keyboard enables you to: • • • • user’s guide Adjust speaker volume. Connect to the Internet (if you have an established Internet account). Search for information on the Internet.
  • Page 30: Wireless Keyboard Set

    standard keyboard LEDs, light emitting diodes, are lights used to indicate status. A The lights (LEDs) turn on to indicate (left to right) the number lock on, the capitals lock on, and the scroll lock on. B The plus (+) and minus (–) buttons This keyboard enables you to: adjust the speaker...
  • Page 31: Standard Keyboard Features

    standard keyboard features alphanumeric keys The alphanumeric keys are the main keys found on a standard typewriter. function keys The function keys, located above the main keys, are labeled F1 through F12. • • F1 and F3 are available at all times. Other function key operations vary by software program.
  • Page 32: Arrow Keys

    arrow keys The arrow keys are controls for up, down, right, and left. You can use these keys instead of the mouse to move the cursor for navigation in a Web page, in a document, or in a game. numeric keys Press the Num Lock key to lock and unlock the numeric key functions: •...
  • Page 33: Keyboard Indicators

    keyboard indicators Each keyboard indicator is a light labeled with the name or icon for its status: Icon special keyboard buttons There are special buttons (select models only) at the top of the keyboard. (Some models have some of these special buttons on the left side of the main keys.) These buttons operate a CD or DVD player, connect you to the Internet, or provide quick access to specific functions.
  • Page 34 Esc key, or press standby again. May take 10–30 seconds before screen reappears. Switches between the PC users. Links to Compaq Web site. Opens the Help and Support Center. Opens an imaging software program. Can be reconfigured.
  • Page 35 Shopping Sports Finance Connect Search Chat E-Mail See figure Media Controls following table (CD/DVD/MP3) Volume control (Volume knob or Volume Up and Volume Down buttons) Mute media control keys a open and close disc tray(s) b record c play or pause d stop e skip to the previous track...
  • Page 36 A Internet B Help C Search D E-mail E Offers F Entertainment G My Presario H Shopping NOTE: The number, location, and labeling of buttons vary by keyboard model. Figure Icon Feature Internet Help Search E-mail Offers Entertainment My Presario Shopping Description Connects you to a customizable Web page filled with local weather, news, sports,...
  • Page 37: Customizing The Buttons

    customizing the buttons You can customize some of the special buttons on the keyboard (select models only) to open different programs or files, or to connect to favorite Web sites: 1 Click Start on the taskbar. 2 Choose Control Panel. 3 Click Printers and Other Hardware, if it is present.
  • Page 38: Using A Printer

    using a printer Refer to the user manual that came with your printer for instructions on connecting and using the printer. Printers receive instructions from your PC via software called printer drivers. In many cases your PC automatically finds the necessary printer driver. If it does not, follow instructions that come with your printer to install the specific printer driver that it requires.
  • Page 39 user’s guide...
  • Page 40: Using The Internet

    using the internet This chapter discusses the Internet, how to use a browser and e-mail, and how to set up your Internet account. Use the Internet to search for and to find information or services on the Web, or to use an e-mail program to get, read, or send electronic mail messages. Hardware and software programs provided on your PC may vary.
  • Page 41 Your connection to an ISP may be through a traditional telephone dial-up modem, a LAN (Local Area Network), cable modem, or DSL (Digital Subscriber Line). (DSL, ADSL, and cable ISPs are not available in all countries/regions.) The World Wide Web (WWW), also called the Web, is a public part of the Internet used by individuals, companies, governments, and organizations.
  • Page 42: Setting Up Your Internet Account

    2 Choose an ISP. Before you can connect to the Internet, you must sign up with an Internet Service Provider (ISP). Compaq has made arrangements with leading ISPs in your area to help you sign up for Internet service (select models only).
  • Page 43: Signing Up For A New Or An Existing Isp Account Using Easy Internet Sign-Up

    signing up for a new or an existing isp account using easy internet sign-up Using Easy Internet Sign-up (available on select models only) you can: • • • If you decide to use a DSL or cable Internet connection, contact your ISP for any specific software and hardware you may need.
  • Page 44: Using A Browser

    You can go to a different Web site by entering its address (such as http://www.compaq.com) in the address box in the Web browser and pressing Enter on your keyboard. Or, you can use the browser Search tool to search for references to a specific word or phrase on the Web.
  • Page 45: Restricting Internet Content

    restricting internet content The Internet provides you with a wide variety of information, but some information may not be suitable for every viewer. With Content Advisor (a feature of Windows XP), you can: • • • • Once you set up restricted rating levels in Content Advisor, users can view Web sites and other pages that you have specified under the rating setup.
  • Page 46: Sending And Receiving E-Mail

    sending and receiving e-mail E-mail (electronic mail) allows you to send and receive letters, pictures, postcards, and even music and video clips. Your PC comes with an e-mail program from Microsoft called Outlook Express (select models only). You may also use e-mail programs from other vendors. Some ISPs provide their own e-mail programs.
  • Page 47: If Your Isp Provides The E-Mail Program

    6 Click the Send button on the toolbar when you are finished. 7 If necessary, click the Send/Recv tool on the toolbar to send any messages NOTE: the message is stored in the Outbox until the next time you log on to the Internet and connect to your ISP.
  • Page 48: Getting Help

    To open the Help and Support Center: 1 Press the Help button (select models only) on your keyboard. 2 Choose Compaq Presario PC Help. instant support When you need assistance to solve a PC-related problem, use Instant Support (select models only).
  • Page 49: Using Compaq Connections

    3 Choose PC Help & Tool. 4 Choose Compaq Connections. 5 Click Compaq Connections again. Compaq Connections opens and lists the message titles. To read a message, double-click the message title in the window. You can close this window, and Compaq Connections remains active.
  • Page 50: Re-Enabling Messages

    When you re-enable the Compaq Connections Service, the service runs whenever you are connected to the Internet, and you receive messages as they become available. To turn on the service: Double-click the Re-enable Compaq Connections icon on the desktop.
  • Page 51: Online Guides

    1 Type the Support Web address from your Warranty & Support Guide into your 2 In the search box, type your product name and number (Compaq 2000, for 3 Click the manuals item to see a list of manuals for your PC.
  • Page 52: Working With Sound, Pictures, And Video

    working with sound, pictures, and video using speakers Speakers are included with the monitor (select models only), or are sold separately. For details on connecting stereo speakers to the PC, see the quick setup poster. NOTE: (power button or power cord). Your PC supports only active (powered) speaker systems;...
  • Page 53: Adjusting Speaker Volume

    adjusting speaker volume Use the Volume icon on the taskbar to set speaker volume. Then you can adjust the volume using: • • NOTE: Control Panel, click Sounds, Speech, and Audio Devices, if it is present, and then double-click Sounds and Audio Devices to open the Sounds and Audio Devices Properties window.
  • Page 54: Configuring The Multi-Channel Sound Manager

    Connect speaker plugs for: 4/4.1 2 Speaker Speaker Mode Mode Front speakers Front speakers Not used for Rear speakers speakers Not used for Not used for speakers speakers Configure the audio output for the multi-channel speaker system by performing the following procedure. configuring the multi-channel sound manager 1 Click Start on the taskbar.
  • Page 55: Using A Microphone

    3 Click the Audio tab. 4 Click the option for the number of speakers to match your multi-channel 5 Click OK. NOTE: WinDVD to match the recorded DVD audio output. using a microphone Your PC comes with one microphone connector in the back of the PC. Some models have a second microphone connector in the front of the PC.
  • Page 56: Adjusting Microphone Volume

    7 Place a check in the Alternate Microphone check box. (This box may be labeled Mic2 Select or 1 Mic Boost.) 8 Click Close. 9 Click X (Close) on the upper-right corner of the Recording Control window. adjusting microphone volume If you need to adjust the volume of the microphone, follow the procedure below: 1 Double-click the Volume icon on the taskbar.
  • Page 57: Working With Digital Images

    working with digital images You can connect a digital image source, such as a digital camera or a digital video camera, directly to the PC or through a docking station. Digital picture files you copy or download from the device appear in the My Pictures folder. You can copy digital picture files from the memory cards used by digital cameras and other digital imaging devices by using the 7-In-1 memory card reader (select models only).
  • Page 58 using the 7-in-1 memory card reader NOTE: incorrectly. Insert the receptacle edge (holes) of this media into the slot. 1 Insert the media into the card slot until it stops. The in-use light (A) on the 2 The PC opens a window so you can use the media contents. You can copy files 3 When you are done, right-click the drive icon, select Eject, check that the in- 4-slot memory card reader A In-use light...
  • Page 59: Using Your Cd, Dvd, And Diskette Drives

    using your cd, dvd, and diskette drives your drive options Your PC has one or more of the following drives: Drive CD-ROM CD-RW or “cd writer” DVD-ROM DVD+RW/+R or “dvd writer” Combination Drive or Combo drive Diskette (floppy) handling cds/dvds To avoid damaging a disc, follow these guidelines: •...
  • Page 60: Inserting And Removing Cds And Dvds

    inserting and removing cds and dvds CAUTION: Use only standard shaped discs in your drives. Using non-standard discs, such as heart-shaped discs or business card discs, may damage your drive. To insert a CD or DVD: 1 With your PC turned on, press the Eject button (A) near the drive to open the disc tray.
  • Page 61: Using The Combo Drive

    4 Close the disc tray by: To remove a CD or DVD: 1 With the PC turned on, open the disc tray by pressing the Eject button. 2 Holding on to the disc edges or center hole only, lift the CD or DVD out of 3 Place the disc in its case.
  • Page 62: Using The Diskette (Floppy) Drive

    using the diskette (floppy) drive The diskette (floppy) drive is available on select model PCs. If your PC does not already have a diskette drive, you cannot add one to the PC chassis as an internal drive. Instead, purchase an external USB diskette drive or other external storage device to suit your needs.
  • Page 63: Playing Cds And Dvds With Windows Media Player

    If you are connected to the Internet when playing a music CD, MusicMatch Jukebox searches a CD database on the Internet, displays the song titles in the Playlist area, and then begins playing the CD. The next time you play this CD, you don’t need to be connected to the Internet —...
  • Page 64: Playing Dvd Movies With The Intervideo Windvd Player

    2 To play the CD, click the buttons in the Windows Media Player window. To 3 When you click the Media Guide or the Radio Tuner features, Windows For more information on this software, refer to the online Help within the Windows Media Player: Click the Help menu in the Windows Media Player menu bar.
  • Page 65 A Control Panel B Video window You may want to start WinDVD and adjust the settings before inserting the disc and starting the movie. To start WinDVD without a disc in the drive: 1 Click Start on the taskbar. 2 Choose All Programs. 3 Choose Video.
  • Page 66: Creating (Burning) Cds With Recordnow

    • • using country/region codes Most DVD discs have country/region codes embedded in the disc data that limit where the DVD movie can be played. The country/region number is usually placed over a world globe printed on the DVD packaging and disc. DVDs without country/region codes will play on any player or drive in any country/region.
  • Page 67: Creating A Music Cd

    getting started with recordnow! NOTE: 1 Click Start on the taskbar. 2 Choose All Programs. 3 Choose CD(DVD) Recorder. 4 Click RecordNow!, and then click RecordNow! again. 5 If you need to erase a disc (CD-RW, DVD+RW, DVD+R): Insert the disc, click creating a music cd RecordNow! creates closed session music CDs, which means you must record all music files on one CD in one recording session.
  • Page 68: Creating (Burning) Music Cds With Windows Media Player

    creating a data cd Use RecordNow! to copy a data disc or to copy personal data files from your hard disk drive. Insert a blank or an appendable disc to copy to. To create a data CD: 1 Open RecordNow!, and if necessary erase all files from the disc; see “getting started with recordnow!”...
  • Page 69: Creating (Burning) Data Cds Using Windows Xp Program

    To create a music CD using Windows Media Player: 1 Click Start on the taskbar, choose All Programs, and then click Windows 2 Click Copy to CD or Device. 3 Follow the onscreen instructions to select the music files and the CD or For more information on this software, refer to the online Help within the Windows Media Player: Click the Help menu in the Windows Media Player menu bar.
  • Page 70: Using A Tv As A Monitor

    using a tv as a monitor Your PC may have TV-out (select models only) capability, which means you can connect it to a television to view the computer image on a TV screen. With the TV-out feature, you can view the computer image, watch DVD movies (if you have a DVD player), or play games on your TV.
  • Page 71 A Composite video cable B Back of PC C Composite video jack A Composite video cable B S-video adapter cable C Back of PC D S-video jack NOTE: jack on the back of the PC. 3 To have sound come from your TV instead of from your PC, plug an audio user’s guide •...
  • Page 72: Viewing The Pc Image On Your Tv Screen

    viewing the pc image on your tv screen NOTE: The type of video card on your PC determines how the PC selects the TV-out option. Some options and menus in this procedure may be different for your PC. 1 Make sure the video and audio cables are connected before you turn on the TV and the PC.
  • Page 73: Disabling The Tv Option

    disabling the tv option When you want to disconnect the TV from your PC, you may need to disable the TV option to return your PC display to its original resolution. 1 Right-click an empty area of the screen, and chose Properties. 2 Click the Settings tab.
  • Page 74: Taking Care Of Your Pc

    • • using virus protection programs Compaq provides a virus-scanning software program to help protect your PC (select models only). A PC virus can destroy information on the hard disk drive. You can get a virus from infected files that you open from: •...
  • Page 75: Increasing Available Hard Disk Drive Space

    The virus-scanning program manufacturer provides free virus scan updates through your Internet connection for an initial period after your PC purchase. You can purchase a subscription service for updates after the initial free period expires. You should take the following precautions to protect your PC: •...
  • Page 76: Emptying The Recycle Bin

    viewing the amount of used and free disk space 1 Click Start on the taskbar. 2 Click Control Panel. 3 Click Performance and Maintenance, if it is present. 4 Double-click Administrative Tools. 5 Double-click Computer Management. The Computer Management window opens.
  • Page 77: Removing Desktop Icons

    removing desktop icons You can remove most desktop icons by either deleting them or moving them to an unused icons folder. Delete a desktop icon by right-clicking the icon and then selecting Delete. To move a desktop icon to the Unused Desktop Shortcuts folder: 1 Click Start.
  • Page 78: Troubleshooting

    troubleshooting For help on general and miscellaneous problems you may be experiencing with your PC, refer to the following pages for possible solutions. For more detailed information, press the Help button on your keyboard, or click Start on the taskbar and select Help and Support. Symptom describes To find help for problems with your PC, see the table in this section that the sign or warning...
  • Page 79: Cd-Rom, Cd-Rw, Dvd-Rom, Or Dvd Writer Drive

    audio Symptom Problem No sound is produced. Volume is muted. Volume is turned down. Speakers are turned off. Speaker cables are not properly connected. PC is in standby mode. A passive speaker system is being used. Headphones are plugged in. cd-rom, cd-rw, dvd-rom, or dvd writer drive Symptom Problem...
  • Page 80: Diskette (Floppy) Drive (Select Models Only)

    cd-rom, cd-rw, dvd-rom, or dvd writer drive (continued) Symptom Problem Recording audio CDs is Wrong disc type or poor difficult or impossible. quality disc is being used. Cannot remove a CD or The PC is turned off. DVD disc. Cannot create (burn) a CD. Problem with disc.
  • Page 81: Display (Monitor)

    diskette (floppy) drive (select models only) (continued) Symptom Problem Diskette drive activity light Diskette is improperly stays on. inserted. Diskette drive is damaged. Diskette drive cannot save Diskette is full or the file is (write) information to the too big. diskette.
  • Page 82: Hard Disk Drive

    hard disk drive Symptom Problem PC seems to be locked up Program in use has stopped and not responding. responding to commands. Hard disk drive error Part of hard disk drive has message displays. failed or is about to fail. hardware installation Symptom Problem...
  • Page 83: Internet Access

    hardware installation (continued) Symptom Problem New or existing device does A hardware device conflict not work after installing a exists. new device. internet access Symptom Problem Cannot connect to the Internet Service Provider Internet. (ISP) account is not set up properly.
  • Page 84: Keyboard And Mouse

    internet access (continued) Symptom Problem Cannot automatically start You must log in to your ISP Internet programs. before some programs will start. Internet takes too long to Modem is not set up download Web sites. properly. The AOL program comes up The PC is still trying to use even it is not being used.
  • Page 85 keyboard and mouse (continued) Symptom Problem Mouse does not respond to Mouse connector is not movement or is too slow. properly plugged into the back of the PC. Program in use has stopped responding to commands. Mouse moves only vertically Mouse roller ball is dirty.
  • Page 86 power Symptom Problem PC will not turn on and/or PC is not securely connected start. to an external power source. Monitor is not connected or is not on. Line voltage selection switch is not in the proper position for your country/region (115V/230V).
  • Page 87 user’s guide...
  • Page 88: Using Application Recovery And System Recovery

    If your PC works improperly or stops because of the software, you may be able to repair it. You need recovery discs (CDs or DVDs) for some repairs that use the Compaq Application Recovery program or the Compaq System Recovery program. The PC does not include recovery discs in the accessory box, but you can make your own recovery CDs or DVDs;...
  • Page 89 Application Recovery program (select models only); see “application recovery“ on page 87. System Recovery Use the Compaq System Recovery program as a last resort to reinstall the software. Perform System Recovery using the hard disk drive partition first; see “system recovery“ on page 87. If necessary, next perform System Recovery using the recovery discs and choose Standard Recovery;...
  • Page 90 For the specific PC problem, try the method listed as #1, then #2, and then #3. Microsoft System Problem/Status Restore You installed a new application or device driver. An application does not work. A device driver does not work. PC stops responding or does not work.
  • Page 91: Creating Recovery Cds/Dvds

    creating recovery cds/dvds 1 You can recover (bring back) the operating system and programs that were A hard drive is a disk 2 You recover the operating system and programs directly from your hard inside the computer that stores the operating system, programs, and data.
  • Page 92: Using Recovery Cd-Dvd Creator

    Make recovery CDs or DVDs for your PC by using the Compaq Recovery CD-DVD Creator program before you experience any problem. The recovery discs set is a complete image of the original PC hard disk drive contents and is matched to your PC model number.
  • Page 93: Using The Recovery Tools Cd

    1 Click Start on the taskbar. 2 Choose All Programs. 3 Choose PC Help & Tools. 4 Click Compaq Recovery Tools CD. The tools window appears. 5 Follow the onscreen instructions. Store the Recovery Tools CD in a safe place.
  • Page 94: Application Recovery

    NOTE: Not all models include the Application Recovery program. Perform steps 3 through 5 of the following procedure. If Compaq Application Recovery appears in the folder, your PC includes the program. If an individual factory-installed application or driver accidentally gets erased or damaged, you can reinstall the software using the Compaq Application Recovery program (select models).
  • Page 95: System Recovery

    When other methods of repairing your system software (like System Restore or Application Recovery) fail, you may want to use the Compaq System Recovery program as a last resort to reinstall the software. When necessary, you can reinstall the operating system and the application software that was originally installed on the PC at the factory by using the System Recovery program.
  • Page 96: System Recovery Using Recovery Discs

    4 During the startup, do the following to enter the System Recovery program: When the black screen with the Compaq logo appears, press the F10 key on the keyboard. (You have only a few seconds to press the F10 key before the normal startup process continues.)
  • Page 97 to run system recovery program using recovery discs: 1 If the PC works, back up all data files that you want to save onto removable 2 Press the Eject button on the top disc drive, and wait for the tray to open. 3 Turn off the PC: 4 Disconnect all peripheral devices from the PC except the monitor, the 5 Press the On button to turn on the PC.
  • Page 98: Upgrading And Servicing The Pc

    upgrading and servicing the pc This chapter describes procedures for accessing the internal parts of the PC and installing components. NOTE: The procedures for the S0000 and 8000 series models are the same except where noted. preparing the pc Before you upgrade any component in your PC, you need to prepare the PC so that you can safely handle it and the components.
  • Page 99 1 Remove any diskette or optical disc (CD or DVD) from the PC. 2 Click the Start button, and then click Turn Off Computer. Click Turn Off to 3 Disconnect the modem/telephone cable, if present. 4 Disconnect the power cord from the electrical outlet (1) and then from 5 Disconnect all external devices connected to the PC.
  • Page 100 WARNING: Beware of sharp edges inside the chassis. removing the pc access panel on the 8000 series 8 Remove the front bezel by following the appropriate method for your PC model: • To remove the front bezel from the S0000 series model, gently pry the top section (1) of the bezel away from the chassis.
  • Page 101: Removing Or Upgrading A Drive

    removing or upgrading a drive Depending on your PC configuration, you may have up to four of the following storage drives in your PC. • • • • • You need a screwdriver to replace any of the drives. user’s guide •...
  • Page 102: Locating Drive Positions

    locating drive positions 1 Optical drive, may be a CD-ROM, CD-RW, DVD-ROM, or DVD+RW/+R drive 2 Second optical drive, may be a DVD-ROM, DVD+RW/+R, CD- ROM, CD-RW drive, or 7-In-1 memory card reader (select models only) 3 Diskette (floppy) drive 4 Hard disk drive drive positions on the S0000/8000 series (S0000 shown) removing a drive...
  • Page 103 disconnecting the 7-in-1 memory card reader cable disconnecting the diskette (floppy) drive cables disconnecting the hard disk drive cables user’s guide...
  • Page 104 4 Release the drive from the chassis by following the method appropriate for your PC model. • To release a drive from the chassis of the S0000 series, lift the release tab (1) on the latch drive bracket of the drive you want to remove, and then slide the drive from its drive bay (2).
  • Page 105 5 For both the S0000 and 8000 series, if you are replacing the old drive with a 6 For an 8000 series diskette drive, squeeze inward on both sides of the bracket user’s guide • To release a hard disk drive from the chassis of the 8000 series, slide the drive lock mechanism (1) to unlock the drive in the drive bay, remove the metal drive shield (2) by pressing and lifting the two tabs on one side of the shield, and then pull the drive out of the drive bay (3).
  • Page 106: Replacing Or Adding A Drive

    7 For the S0000 series 7-In-1 memory card reader, remove the reader from the drive bay adapter if the adapter is not included with your replacement reader. Remove the two screws (left and right sides) that secure the reader to the adapter.
  • Page 107 2 Slide the drive into the drive bay (1), making sure to align the guide screws 3 Reconnect the power and data cables to your drive as indicated in the user’s guide with the guide slots, until it snaps into place. sliding the drive into the drive bay on the S0000/8000 (S0000 shown) following illustrations.
  • Page 108 reconnecting the hard disk drive cables reconnecting the optical drive cables NOTE: An optical drive for the 8000 series may include a sound cable. Connect this cable also. 4 Complete the procedure described in “reassembling the pc“ on page 107. 5 Turn on the PC.
  • Page 109: Upgrading Or Replacing Memory

    3 Return to “replacing or adding a drive“ on page 99, and begin with step 1. upgrading or replacing memory Your PC comes with random access memory (RAM), which temporarily stores data and instructions on your PC. You can install memory expansion modules in the memory expansion slots in the PC.
  • Page 110: Replacing Or Adding A Memory Module

    NOTE: The location and number of memory modules may vary slightly by model. 3 Open both latches of the memory module socket (1) found at each end of the memory module. Lift the memory module (2) from the memory slot. removing a memory module replacing or adding a memory module Upgrade the memory in your PC with memory of the same type and speed as...
  • Page 111: Removing Or Installing An Expansion Card

    2 The memory module can be installed in only one way. Match the notch on the 3 Complete the procedure described in “reassembling the pc“ on page 107. NOTE: If a blank screen is displayed after replacing or adding a memory module, the memory is installed incorrectly or it is the wrong type of memory.
  • Page 112 to remove an expansion card 1 Complete the procedure described in “preparing the pc“ on page 91, but do not remove the front bezel. • To remove an expansion card from the S0000 series, continue to step 2. • To remove an expansion card from the 8000 series, skip to step 3. 2 On the S0000 series, on the rear of the PC, remove the expansion bracket covering the expansion slots by removing the screw from the bracket cover (1), and then remove the expansion bracket cover (2).
  • Page 113: To Install An Expansion Card

    6 If you are not replacing the old expansion card with a new expansion card, to install an expansion card 1 If you are replacing or adding a new expansion card, in either the S0000 or 2 For the 8000 series, secure the expansion card to the chassis with the slot 3 For both the S0000 and 8000 series, if you have replaced an expansion card, 4 For the S0000 series, replace the expansion cover bracket (1) and screw (2).
  • Page 114: Reassembling The Pc

    reassembling the pc 1 Replace the front bezel by following the method appropriate for your PC model. • To replace the front bezel on the S0000 series, position the chassis in the upright position. At an angle, align the top of the front bezel with the top slots of the chassis (1) so that the front bezel hooks onto the chassis, and then press the bottom end of the bezel to the chassis until it snaps into place (2).
  • Page 115 2 For either the S0000 or 8000 series, place the side access panel in the proper 3 Reconnect the power cable (1) to the PC, and plug the cable into an electrical user’s guide position on the chassis and slide it into place (1). Ensure that the hole for the thumbscrew(s) align with the hole in the chassis (2), and replace the thumbscrew(s).
  • Page 116 4 Reconnect the modem/telephone cable, if present. 5 Reconnect all peripheral devices to the PC. WARNING: To reduce the risk of electrical shock, fire, or damage to the equipment, do not plug telecommunications or telephone connectors into the network interface card (NIC) (sometimes labeled as an Ethernet connector).
  • Page 117 user’s guide...
  • Page 118: Index

    53 playing music, 55 removing, 54, 73 terminology for DVD, 57 troubleshooting, 71 using correct DVD disc, 62 closed session music CDs, 60 Combo drive, 54 Compaq Connections, using, 42 Compaq keyboard button, 27 Compaq Organize, 17 index...
  • Page 119 components, 10 connecting connectors Control Panel, opening, 16 corrupted software, 87 country/region codes for DVD, 59 creating a DVD, 62 creating CDs using CD-RW drive, 59, 61, 62 creating CDs using Windows Media Player, 61 creating CDs with RecordNow!, 60 creating recovery discs, 85 creating Recovery Tools CD, 86 customizing keyboard buttons, 30...
  • Page 120 hard disk cleanup, 70 hard disk drive installation, 94 hard disk drive cables disconnecting, 96 reconnecting, 101 hard disk space, increasing, 68 hardware installation instructions, 91 hardware, upgrading, 43 Help commonly asked questions, 1 finding answers, 1 MusicMatch Jukebox, 56 Windows Media Player, 57, 62 Help and Support opening, 17...
  • Page 121 Multi-channel Sound Manager, 45, 46 multi-channel speakers, 45 music music CDs, closed session, 60 Mute button, 28 Net. See Internet, about network interface no sound, 72 Off button. See turning off PC On button, 7 online manuals, 44 onscreen guides, 19 operating system, 15 operating system help, 44 optical drive cables...
  • Page 122 Recovery Tools CD making or starting, 86 registering your PC, 11 reinstalling software, 87, 88 remove files from CD, 60 removing drives, 95 expansion card, 104 removing desktop icons, 70 removing unneeded software, 69 repetitive strain injury (RSI), 4 replacing drives, 99 resolution, monitor, 30 resolving a device conflict, 76 restarting the PC, 81...
  • Page 123 volume Volume Control settings window, 46 Volume icon, show, 48 volume, displaying icon in taskbar, 46, 48 warranty, 43 Web. (See also Internet) user’s guide adjusting, 46, 72 adjusting microphone, 49 controls, 28 show Volume icon on taskbar, 46 browser programs, 37 page, 34 searching the, 37 Windows Media Player, 56...

This manual is also suitable for:

Presario s0000 seriesPresario 8000 series

Table of Contents