Troubleshooting - Navien NaviLink Lite User Manual

Troubleshooting

Situation
Cannot connect the
NaviLink Lite to a
router via Wi-Fi
Cannot detect an
available router
Cannot connect
with boilers or water
heaters, or check the
status information
• The router may be out of range.
‒ Place the NaviLink Lite and the router closer together.
‒ Change the channel settings of the router.
• Authentication may have failed after the NaviLink Lite and the
router have connected.
‒ Check the WLAN security settings.
‒ Reset the Wi-Fi settings in pairing mode by pressing and
holding the Wi-Fi button for more than 3 seconds.
• Ensure the router is operating normally.
• Ensure that the SSID and password of the router are set
correctly.
The green light of the COM LED blinks when the NaviLink Lite and
boilers/water heaters are communicating normally.
• Check the connection status of the NaviLink Lite cable
connected to the NaviLink Lite and boilers/water heaters.
• When a single boiler or water heater unit is connected to the
NaviLink Lite, ensure the parameter is configured correctly.
Suggested remedies
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