Epson AcuLaser M2300D series User Manual
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Epson AcuLaser M2300D series User Manual

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User's Guide
NPD4346-00 EN

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Summary of Contents for Epson AcuLaser M2300D series

  • Page 1 User’s Guide NPD4346-00 EN...

  • Page 2: Table Of Contents

    MP tray................26 Epson AcuLaser M2300/M2310/M2400/M2410 Series User’s Guide...
  • Page 3 Precautions During Replacement............68 Epson AcuLaser M2300/M2310/M2400/M2410 Series User’s Guide...
  • Page 4 Print quality or tone is uneven............97 Epson AcuLaser M2300/M2310/M2400/M2410 Series User’s Guide...
  • Page 5 Canceling Printing..............112 Printing in the PostScript 3 Mode Problems (Epson AcuLaser M2400/M2410 series only)..113 The printer does not print.
  • Page 6 Uninstalling the printer software........... . 142 Using the PostScript Printer Driver (Epson AcuLaser M2400/M2410 series only)....143 System requirements.
  • Page 7 Before Contacting Epson........

  • Page 8: Copyright And Trademarks

    Epson Corporation’s operating and maintenance instructions. Seiko Epson Corporation and its affiliates shall not be liable against any damages or problems arising from the use of any options or any consumable products other than those designated as Original Epson Products or Epson Approved Products by Seiko Epson Corporation.
  • Page 9 General Notice: Other product names used herein are for identification purposes only and may be trademarks of their respective owners. Epson disclaims any and all rights in those marks. Copyright © 2010 Seiko Epson Corporation. All rights reserved. Copyright and Trademarks...

  • Page 10: Operating System Versions

    Windows Server 2003 x64 refers to Windows Server 2003 x64 Standard Edition and Windows Server 2003 x64 Enterprise Edition. Macintosh refers to Mac OS X. ❏ Mac OS X refers to Mac OS X 10.4.11 or later. Epson AcuLaser M2300/M2310/M2400/M2410 Series User’s Guide Operating System Versions...

  • Page 11: Safety Instructions

    ❏ If damage occurs to the plug, replace the cord set or consult a qualified electrician. If there are fuses in the plug, make sure you replace them with fuses of the correct size and rating. Epson AcuLaser M2300/M2310/M2400/M2410 Series User’s Guide...
  • Page 12 ❏ When connecting this printer to a computer or other device with a cable, ensure the correct orientation of the connectors. Each connector has only one correct orientation. Inserting a connector in the wrong orientation may damage both devices connected by the cable. Epson AcuLaser M2300/M2310/M2400/M2410 Series User’s Guide Safety Instructions...

  • Page 13: Finding The Place For The Printer

    In addition to space considerations, always heed the following precautions when finding a place to locate the printer: ❏ Place the printer near an electrical outlet where you can easily plug in and unplug the power cord. Epson AcuLaser M2300/M2310/M2400/M2410 Series User’s Guide Safety Instructions...

  • Page 14: Using The Printer

    30 minutes to allow the heat to subside before doing a. CAUTION b. Do not insert your hand deep into the fuser unit. Epson AcuLaser M2300/M2310/M2400/M2410 Series User’s Guide Safety Instructions...

  • Page 15: Handling Consumable Products And Maintenance Parts

    ❏ Use a well-wrung cloth for cleaning and do not use liquid or aerosol cleaners. Handling consumable products and maintenance parts ❏ Do not burn used consumable products or maintenance parts because they might explode and injure someone. Dispose of them according to local regulations. Epson AcuLaser M2300/M2310/M2400/M2410 Series User’s Guide Safety Instructions...
  • Page 16 ❏ Be careful not to scratch the surface of the drum. When you remove the photoconductor unit from the printer, always place it on a clean, smooth surface. Avoid touching the drum, since oil from your skin can permanently damage its surface and affect print quality. Epson AcuLaser M2300/M2310/M2400/M2410 Series User’s Guide Safety Instructions...

  • Page 17: Safety Information

    An additional laser warning label is affixed to the inside of the printer. Ozone safety Ozone emission Ozone gas is generated by laser printers as a by-product of the printing process. Ozone is produced only when the printer is printing. Epson AcuLaser M2300/M2310/M2400/M2410 Series User’s Guide Safety Instructions...
  • Page 18 Ozone exposure limit The Epson laser printer generates less than 3 mg/h of continuous printing. Minimize the risk To minimize the risk of exposure to ozone, you should avoid the following conditions: ❏ Use of multiple laser printers in a confined area ❏...

  • Page 19: Chapter 1 Getting To Know Your Printer

    Online Help for printer software Click Help for detailed information and instructions on the printer software that controls your printer. Online help is automatically installed when you install the printer software. Epson AcuLaser M2300/M2310/M2400/M2410 Series Getting to Know Your Printer User’s Guide...

  • Page 20: Printer Parts

    Printer Parts Front view a. top cover (cover A) b. control panel c. standard lower paper cassette d. MP tray (Multi-Purpose tray) e. subtray f. stopper Rear view D model Epson AcuLaser M2300/M2310/M2400/M2410 Series Getting to Know Your Printer User’s Guide...
  • Page 21 Epson AcuLaser M2300/M2310/M2400/M2410 Series User’s Guide DN model a. rear cover b. AC inlet c. power switch d. option cover e. parallel interface connector (only for the D model) f. USB interface connector g. network interface connector (only for the DN model) Note: This manual uses D model as an example of the rear view illustrations.

  • Page 22: Inside The Printer

    Epson AcuLaser M2300/M2310/M2400/M2410 Series User’s Guide Inside the printer a. fuser unit b. photoconductor unit c. toner cartridge d. developer unit e. pickup roller f. locking lever Getting to Know Your Printer...

  • Page 23: Control Panel

    Ready light (Green) Start/Stop button Error light (Orange) Epson AcuLaser M2300/M2310/M2400/M2410 Series Prints status sheets when the Error light is off and no warning is indicated. Prints a status sheet when pressed once. If your printer is a DN model, pressing this button for more than two seconds prints a network status sheet.

  • Page 24: Options

    (320 MB for the DN models) by adding one additional 64, 128 or 256 MB 90 pin SDRAM DIMM. Note: Make sure that the DIMM you purchase is compatible with Epson products. For details, contact the store where you purchased this printer or an Epson qualified service representative.

  • Page 25: Maintenance Parts

    Return Standard Capacity Toner Cartridge Note: ❏ Toner cartridge part numbers vary by location. ❏ Return toner cartridges are not sold in some areas. Contact your local Epson dealer/representative about the availability of the Return toner cartridge scheme. Maintenance Parts...

  • Page 26: Chapter 2 Printing Tasks

    The MP tray (Multi-purpose tray) is the paper source that is available for various types of paper, such as labels, envelopes, thick paper, and transparencies. Note: To load envelopes, see “Envelopes” on page 34. 1. Open the MP tray, then pull the subtray out. Epson AcuLaser M2300/M2310/M2400/M2410 Series User’s Guide Printing Tasks...
  • Page 27 3. Load a stack of the desired paper on the center of the paper tray with the printable surface facing up. Then adjust the paper guide to the size of the paper. Note: ❏ Make sure to load the paper as far as it will go inside the MP tray. Epson AcuLaser M2300/M2310/M2400/M2410 Series User’s Guide Printing Tasks...
  • Page 28 If the locking lever is in the unlocked position (down), the pickup roller may have come off. In that case, reinstall the pickup roller. For details, see “Installing the pickup roller” on page 28. Installing the pickup roller If the pickup roller has come off, reinstall it as follows. Epson AcuLaser M2300/M2310/M2400/M2410 Series User’s Guide Printing Tasks...
  • Page 29 2. Slide the locking lever to the right until it stops, and insert the gray rod into the hole on the pickup roller. 3. Push the locking lever up to lock the pickup roller. Epson AcuLaser M2300/M2310/M2400/M2410 Series User’s Guide Printing Tasks...

  • Page 30: Lower Paper Cassette Unit

    ❏ For the standard lower paper cassette, when the size of the paper being loaded is bigger than A4, push the release lever and extend the paper cassette to accommodate the paper. Epson AcuLaser M2300/M2310/M2400/M2410 Series User’s Guide Printing Tasks...
  • Page 31 Epson AcuLaser M2300/M2310/M2400/M2410 Series User’s Guide ❏ For the optional paper cassette, when the size of the paper being loaded is bigger than A4, detach the green stopper and attach it to the paper guide. 3. Load a stack of the desired paper on the center of the paper cassette with the printable surface facing down.
  • Page 32 When you use the paper that is longer than A4 size, do not raise the stopper. To prevent printouts from being stacked and pushed out of the output tray, every time the printer ejects a couple of the printouts, remove them from the tray. Epson AcuLaser M2300/M2310/M2400/M2410 Series User’s Guide Printing Tasks...

  • Page 33: Selecting And Using Print Media

    ❏ Since the quality of any particular brand or type of media may be changed by the manufacturer at any time, Epson cannot guarantee the quality of any type of media. Always test samples of media stock before purchasing large quantities or printing large jobs.

  • Page 34: Envelopes

    ❏ Depending on the quality of envelopes, the printing environment, or the printing procedure, envelopes might be wrinkled. Make a trial print run before you print on a lot of envelopes. ❏ Duplex printing is not available for envelopes. Thick paper Available paper source: Epson AcuLaser M2300/M2310/M2400/M2410 Series User’s Guide Printing Tasks...

  • Page 35: Semi-Thick Paper

    A4, A5, B5, LT, EXE Paper Source: Auto Selection Paper Type: Semi-Thick (91 to 120 g/m2 paper) Transparencies Available paper source: ❏ MP tray Printer driver settings: Paper Size: A4, LT Paper Source: MP Tray Epson AcuLaser M2300/M2310/M2400/M2410 Series User’s Guide Printing Tasks...

  • Page 36: Custom Paper Size

    ❏ When sharing the printer on a network, you cannot create User defined size at the client. Epson AcuLaser M2300/M2310/M2400/M2410 Series User’s Guide Printing Tasks...

  • Page 37: Cancelling A Print Job

    Then, select Delete from the jobs menu. Setting the Print Quality You can change the print quality of printouts through settings in the printer driver. Epson AcuLaser M2300/M2310/M2400/M2410 Series User’s Guide Printing Tasks...

  • Page 38: Using The Automatic Setting

    Epson AcuLaser M2300/M2310/M2400/M2410 Series User’s Guide In the Automatic setting, you can select a print mode according to your printing purpose. The printer driver makes optimal settings depending on the print mode you have selected. In the Advanced setting, you have more setting options.

  • Page 39: Using The Advanced Setting

    Epson AcuLaser M2300/M2310/M2400/M2410 Series User’s Guide 1. Open the Print dialog box. 2. Select Printer Settings from the drop-down list, and select Basic Settings. 3. Select Automatic, then choose the resolution from the drop-down list. Using the Advanced setting For Windows users 1.
  • Page 40 Epson AcuLaser M2300/M2310/M2400/M2410 Series User’s Guide 2. Select Advanced. Then select the most appropriate setting from the list according to the type of document or image you want to print. When you choose a predefined setting, other settings such as Print Quality and Graphics are set automatically.

  • Page 41: Customizing Print Settings

    Epson AcuLaser M2300/M2310/M2400/M2410 Series User’s Guide 3. Select Advanced, then click More Settings. 4. Set the appropriate setting in the Advanced dialog box. When you choose a predefined setting, other settings such as Print Quality and Graphics are set automatically. Changes are shown in the Summary drop-down list in the Print dialog box.
  • Page 42 Your settings will appear in the list on the Basic Settings tab. Note: To delete a custom setting, follow the step 1 and 2, select the setting in the Custom Settings dialog box, then click Delete. Epson AcuLaser M2300/M2310/M2400/M2410 Series User’s Guide button. Printing Tasks...

  • Page 43: Toner Save Mode

    Epson AcuLaser M2300/M2310/M2400/M2410 Series User’s Guide You can create new settings in the More Settings dialog box. When you create new settings, Custom Settings is displayed in the list on the Basic Settings tab. In this case, the original setting is not overwritten.

  • Page 44: Setting The Advanced Layout

    3. If you want to make detailed settings, click Duplex Settings to open the Duplex Settings dialog box. 4. Make appropriate settings. For details about each setting, see online help. 5. Click OK. Epson AcuLaser M2300/M2310/M2400/M2410 Series User’s Guide Printing Tasks...

  • Page 45: Modifying The Print Layout

    5. Make appropriate settings. For details about each setting, see online help. 6. Click Print. Modifying the print layout This function allows you to print multiple pages on single sheets of paper. For Windows users 1. Click the Advanced Layout tab. Epson AcuLaser M2300/M2310/M2400/M2410 Series User’s Guide Printing Tasks...
  • Page 46 4. Make appropriate settings. For details about each setting, see online help. 5. Click OK. For Mac OS X users 1. Open the Print dialog box. 2. Select Layout from the drop-down list. Epson AcuLaser M2300/M2310/M2400/M2410 Series User’s Guide Printing Tasks...

  • Page 47: Resizing Printouts

    The Layout settings are a standard feature of Mac OS X. Resizing printouts This function allows you to enlarge or reduce your document. For Windows users 1. Click the Advanced Layout tab. Epson AcuLaser M2300/M2310/M2400/M2410 Series User’s Guide Printing Tasks...
  • Page 48 For Mac OS X users Note: The enlarging or reducing rate is automatically specified according to the paper size you select. 1. Open the Print dialog box. 2. Select Paper Handling from the drop-down list. Epson AcuLaser M2300/M2310/M2400/M2410 Series User’s Guide Printing Tasks...

  • Page 49: Printing Watermarks

    If you select Scale down only, your documents are not enlarged even if you select the large paper size. Printing watermarks This function allows you to print a text-based or image-based watermark on your document. For Windows users 1. Click the Advanced Layout tab. Epson AcuLaser M2300/M2310/M2400/M2410 Series User’s Guide Printing Tasks...
  • Page 50 Epson AcuLaser M2300/M2310/M2400/M2410 Series User’s Guide 2. Select a watermark that you want to use from the Watermark drop-down list. 3. If you want to make detailed settings, click Watermark Settings, and make appropriate settings. For details about each setting, see online help.
  • Page 51 Epson AcuLaser M2300/M2310/M2400/M2410 Series User’s Guide 3. Click Stamp Function. 4. Select the Watermark check box, then click Watermark Settings. 5. Select a watermark from the Watermark drop-down list. 6. Make appropriate settings. For details about each setting, see online help.
  • Page 52 1. Open the Print dialog box. 2. Select Printer Settings from the drop-down list, and select Basic Settings. 3. Click Stamp Function. 4. Select the Watermark check box, then click Watermark Settings. Epson AcuLaser M2300/M2310/M2400/M2410 Series User’s Guide Printing Tasks...

  • Page 53: Printing Headers And Footers

    This function allows you to print user name, computer name, date, time, or collate number, at the top or bottom of each page in a document. For Windows users 1. Click the Advanced Layout tab. Epson AcuLaser M2300/M2310/M2400/M2410 Series User’s Guide Printing Tasks...
  • Page 54 If you select Collate Number, the number of copies is printed. 4. Click OK. For Mac OS X users 1. Open the Print dialog box. 2. Select Printer Settings from the drop-down list, and select Basic Settings. Epson AcuLaser M2300/M2310/M2400/M2410 Series User’s Guide Printing Tasks...

  • Page 55: Printing With An Overlay

    ❏ The overlay function is available only when High Quality (Printer) is selected for the Printing Mode in the Extended Settings dialog box from the Optional Settings tab. Creating an overlay 1. Open the file that you want to create an overlay. Epson AcuLaser M2300/M2310/M2400/M2410 Series User’s Guide Printing Tasks...
  • Page 56 To change the settings of the overlay form data you created, access the printer driver and repeat all the steps in this page. Note that on the step 5, select Overlay Print, then click Edit Form. Epson AcuLaser M2300/M2310/M2400/M2410 Series User’s Guide...
  • Page 57 Form Pre-Settings drop-down list in the Form Selection dialog box. 3. Click OK. Your pre-settings name will appear in the Pre-Settings drop-down list in the Advanced Layout dialog box. Epson AcuLaser M2300/M2310/M2400/M2410 Series User’s Guide Printing Tasks...

  • Page 58: Printing Web Pages To Fit Your Paper Size

    ❏ You can save up to 20 pre-settings. Printing Web Pages to Fit Your Paper Size This function allows you to make Web pages fit to your paper size when printing. Install EPSON Web-To-Page from the printer Software Disc. Note: This software is for Windows only.

  • Page 59: Chapter 3 Installing Options

    “Lower Paper Cassette Unit” on page 30. For specifications, see “Optional paper cassette unit” on page 156. Note: You can add an optional paper cassette unit (Epson AcuLaser M2300/M2310 series) or two optional paper cassette units (Epson AcuLaser M2400/M2410 series) to the printer. Handling precautions Always pay attention to the following handling precautions before installing the option: Be sure to lift the printer from the positions shown below.
  • Page 60 Make sure to unplug the power cord from the printer to prevent getting an electrical shock. 2. Carefully remove the optional paper cassette unit from its carton and place it where you intend to set up the printer. Note: ❏ Remove the protective materials from the unit. Epson AcuLaser M2300/M2310/M2400/M2410 Series User’s Guide Installing Options...
  • Page 61 Note: You can install one optional paper cassette unit (Epson AcuLaser M2300/M2310 series) or two optional paper cassette units (Epson AcuLaser M2400/M2410 series) to the printer. When you install two units, stack them up against each other, and then place the printer on them.
  • Page 62 Epson AcuLaser M2300/M2310/M2400/M2410 Series User’s Guide 5. Pull the paper cassette out from the unit. 6. Turn the lever to the position as shown below to lock the optional paper cassette unit. 7. Insert the paper cassette back into the unit.

  • Page 63: Removing The Optional Paper Cassette Unit

    To confirm that the option is installed correctly, print a Status Sheet. See “Printing a Status Sheet” on page 93. Note for Windows users: If EPSON Status Monitor is not installed, you have to make settings manually in the printer driver. See “Making Optional Settings” on page 117. Note for Macintosh users: When you have attached or removed printer options, you need to delete the printer using Print &...
  • Page 64 Make sure to unplug the power cord from the printer to prevent getting an electrical shock. 2. Remove the screw on the option cover on the back of the printer using the screw driver. Epson AcuLaser M2300/M2310/M2400/M2410 Series User’s Guide...
  • Page 65 Epson AcuLaser M2300/M2310/M2400/M2410 Series User’s Guide 3. Remove the option cover. 4. Identify the memory slot. The position is shown below. a. memory slot 5. Push a white stopper until it stops. Installing Options...
  • Page 66 11. Plug the printer’s power cord into an electrical outlet. 12. Turn on the printer. To confirm that the option is installed correctly, print a Status Sheet. See “Printing a Status Sheet” on page 93. Epson AcuLaser M2300/M2310/M2400/M2410 Series User’s Guide Installing Options...

  • Page 67: Removing A Memory Module

    Note for Windows users: If EPSON Status Monitor is not installed, you have to make settings manually in the printer driver. See “Making Optional Settings” on page 117. Note for Macintosh users: When you have attached or removed printer options, you need to delete the printer using Print & Fax (for Mac OS X 10.5 or later) or Print Setup Utility (for Mac OS X 10.4), and then re-register the printer.

  • Page 68: Chapter 4 Replacing Consumable Products/Maintenance Parts

    If a consumable product or maintenance part reaches the end of its service life, the printer displays the following lights on the panel or the window of EPSON Status Monitor. When this happens, replace the depleted consumable product or maintenance part.
  • Page 69 If you must touch one of these areas, wait 30 minutes to allow the heat subside before doing so. Epson AcuLaser M2300/M2310/M2400/M2410 Series Replacing Consumable Products/Maintenance Parts...
  • Page 70 ❏ When you replace the toner cartridge, wipe paper dust and marks from the metal roller inside the printer with a dry and soft cloth as shown below. * metal roller Epson AcuLaser M2300/M2310/M2400/M2410 Series Replacing Consumable Products/Maintenance Parts User’s Guide...

  • Page 71: Chapter 5 Cleaning And Transporting The Printer

    Be careful not to get water onto the printer mechanism or any electrical components. Cleaning the pickup roller 1. Turn off the printer. * OFF Epson AcuLaser M2300/M2310/M2400/M2410 Series Cleaning and Transporting the Printer 71 User’s Guide...
  • Page 72 Epson AcuLaser M2300/M2310/M2400/M2410 Series User’s Guide 2. Pull the paper cassette unit out and remove the papers. 3. Gently wipe the rubber parts of the pickup roller inside the printer with a well-wrung wet cloth. 4. Load the papers back on the paper cassette unit and reinstall the cassette.

  • Page 73: Cleaning Inside The Printer

    Epson AcuLaser M2300/M2310/M2400/M2410 Series User’s Guide Cleaning inside the printer 1. Open the top cover and MP tray. 2. Remove the developer unit containing the toner cartridge. 3. Put your finger into the hole of the outer green knob on each side of the photoconductor unit.
  • Page 74 ❏ Do not expose the photoconductor unit to room light any longer than necessary. ❏ Never touch the photoconductor unit’s light-sensitive drum; otherwise, print quality may decline. Epson AcuLaser M2300/M2310/M2400/M2410 Series Cleaning and Transporting the Printer 74 User’s Guide...
  • Page 75 ❏ If the protective tape is stuck on the photoconductor unit, remove the tape before moving the cleaning lever. ❏ After cleaning, make sure to return the green cleaning lever to the original position until it locks. Epson AcuLaser M2300/M2310/M2400/M2410 Series Cleaning and Transporting the Printer 75 User’s Guide...
  • Page 76 If the locking lever is in the unlocked position (down), the pickup roller may have come off. In that case, reinstall the pickup roller. For details, see “Installing the pickup roller” on page 28. Epson AcuLaser M2300/M2310/M2400/M2410 Series Cleaning and Transporting the Printer 76...

  • Page 77: Transporting The Printer

    1. Turn off the printer and remove the following items: ❏ Power cord ❏ Interface cables ❏ Loaded paper ❏ Toner cartridge ❏ Developer unit ❏ Installed options Epson AcuLaser M2300/M2310/M2400/M2410 Series Cleaning and Transporting the Printer 77 User’s Guide...

  • Page 78: For Short Distances

    ❏ Loaded Paper ❏ Installed options 2. Be sure to lift the printer by the correct positions as shown below. Caution: When moving the printer, always keep it horizontal. Epson AcuLaser M2300/M2310/M2400/M2410 Series Cleaning and Transporting the Printer 78 User’s Guide...

  • Page 79: Chapter 6 Troubleshooting

    Chapter 6 Troubleshooting Clearing Jammed Paper If paper becomes jammed in the printer, the EPSON Status Monitor provides alert messages. Precautions for clearing jammed paper Be sure to observe the following points when you clear jammed paper. ❏ Do not remove jammed paper by force. Torn paper can be difficult to remove and might cause other paper jams.

  • Page 80: Paper Jam Around The Standard Lower Paper Cassette

    1. Remove the standard paper cassette, gently pull any sheets of paper out, and reinstall the paper cassette. Paper Jam around the 250-sheet Paper Cassette Unit 1. Remove the optional paper cassette, gently pull any sheets of paper out, and reinstall the paper cassette. Epson AcuLaser M2300/M2310/M2400/M2410 Series User’s Guide Troubleshooting...

  • Page 81: Paper Jam In The 250-Sheet Paper Cassette Unit

    2. Remove the standard paper cassette, gently pull any sheets of paper out, and reinstall the paper cassette. Paper Jam in the 250-sheet Paper Cassette Unit 1. Remove the optional paper cassettes from the bottom one, then gently pull any sheets of paper out. Epson AcuLaser M2300/M2310/M2400/M2410 Series User’s Guide Troubleshooting...

  • Page 82: Paper Jam Inside The Printer

    Epson AcuLaser M2300/M2310/M2400/M2410 Series User’s Guide 2. Reinstall the paper cassettes. Paper Jam inside the printer 1. Open the top cover and MP tray. 2. Remove the developer unit containing the toner cartridge. Troubleshooting...
  • Page 83 If you must touch one of these areas, wait 30 minutes to allow the heat to subside before doing so. Epson AcuLaser M2300/M2310/M2400/M2410 Series User’s Guide...
  • Page 84 ❏ Do not expose the photoconductor unit to room light any longer than necessary. ❏ Never touch the photoconductor unit’s light-sensitive drum; otherwise, print quality may decline. 4. Gently pull any sheets of paper out straight towards you. Epson AcuLaser M2300/M2310/M2400/M2410 Series User’s Guide Troubleshooting...
  • Page 85 If the locking lever is in the unlocked position (down), the pickup roller may have come off. In that case, reinstall the pickup roller. For details, see “Installing the pickup roller” on page 28. Epson AcuLaser M2300/M2310/M2400/M2410 Series User’s Guide...

  • Page 86: Paper Jam Around The Mp Tray

    1. Remove the paper on the subtray, then bring the subtray back into the MP tray. Caution: Even if you see any jammed paper when you perform this step, do not pull it out. Otherwise, the printer may be damaged. Epson AcuLaser M2300/M2310/M2400/M2410 Series User’s Guide Troubleshooting...
  • Page 87 Epson AcuLaser M2300/M2310/M2400/M2410 Series User’s Guide 2. Open the top cover. 3. Remove the developer unit containing the toner cartridge. 4. Put your finger into the hole of the outer green knob on each side of the photoconductor unit. Then, pull the photoconductor unit towards you.
  • Page 88 ❏ Never touch the developing roller that is exposed after removing the protecting cover; otherwise, print quality may decline. ❏ Do not expose the photoconductor unit to room light any longer than necessary. ❏ Never touch the photoconductor unit's light-sensitive drum; otherwise, print quality may decline. Epson AcuLaser M2300/M2310/M2400/M2410 Series User’s Guide Troubleshooting...
  • Page 89 5. Gently pull any sheets of paper out straight towards you. Note: If the paper is stuck in the clear window, open the window to remove the jammed paper. 6. Insert the photoconductor unit slowly all the way in. Epson AcuLaser M2300/M2310/M2400/M2410 Series User’s Guide Troubleshooting...
  • Page 90 If the locking lever is in the unlocked position (down), the pickup roller may have come off. In that case, reinstall the pickup roller. For details, see “Installing the pickup roller” on page 28. ❏ For details about loading papers, see “ MP tray” on page 26. Epson AcuLaser M2300/M2310/M2400/M2410 Series User’s Guide Troubleshooting...

  • Page 91: Paper Jam Around The Rear Cover

    Epson AcuLaser M2300/M2310/M2400/M2410 Series User’s Guide Paper Jam around the rear cover 1. Open the rear cover. 2. Pull the green labeled lever down and gently pull any sheets of paper out. 3. Close the rear cover. Troubleshooting...

  • Page 92: Paper Jam Around The Dm Tray

    1. Remove the standard paper cassette. 2. From the rear view, push the DM tray and gently pull any sheets of paper out. Note: Do not touch any metal part except the green lever on the DM tray. Epson AcuLaser M2300/M2310/M2400/M2410 Series User’s Guide Troubleshooting...

  • Page 93: Printing A Status Sheet

    Epson AcuLaser M2300/M2310/M2400/M2410 Series User’s Guide 3. From the front view, push the DM tray and gently pull any sheets of paper out. 4. Reinstall the paper cassette. 5. Open and close the top cover. Printing a Status Sheet To confirm the current status of the printer, and that the options are installed correctly, print a status sheet using the printer’s control panel or the printer driver.

  • Page 94: Operational Problems

    Your computer system’s memory is too small to handle the volume of data in your document. Epson AcuLaser M2300/M2310/M2400/M2410 Series What to do Turn off the printer, check the power cord connections between the printer and the electrical outlet, then turn the printer back on.

  • Page 95: The Optional Product Is Not Available

    For Macintosh users: When you have attached or removed options from the printer, you need to start EPSON Status Monitor, or delete and re-register the printer. To delete the printer, use Print & Fax (for Mac OS X 10.5 or later) or Printer Setup Utility (for Mac OS X 10.4).

  • Page 96: Printout Is Garbled

    Cause The printer emulation setting in your application may be incorrect. You may need more memory. Epson AcuLaser M2300/M2310/M2400/M2410 Series What to do Make sure that both ends of the interface cable are plugged in securely. If you are using the USB interface, use a cable that is compatible with Hi-Speed USB.

  • Page 97: Print Quality Problems

    What to do Do not store paper in a humid or damp environment. If the message in EPSON Status Monitor indicates that the toner cartridge is near the end of its service life, replace it. See “Replacement Messages” on page 68.

  • Page 98: A Vertical Line Appears On The Printout

    The printer may have loaded more than one sheet at a time. The problem may be with your application or interface cable. Epson AcuLaser M2300/M2310/M2400/M2410 Series What to do Clean the metal roller and photoconductor wire inside the printer. For details, see “Cleaning inside the printer” on page 73.

  • Page 99: Printouts Are Extremely Curled

    Make sure that the cartridge seal has been pulled out completely. For details, see the instructions that come with the product. If the message in EPSON Status Monitor indicates that the toner cartridge is near the end of its service life, replace it. See “Replacement Messages”...

  • Page 100: The Non-Printed Side Of The Page Is Dirty

    The printer has insufficient memory for current task. Epson AcuLaser M2300/M2310/M2400/M2410 Series What to do If the message in EPSON Status Monitor indicates that the toner cartridge is near the end of its service life, replace it. See “Replacement Messages” on page 68.

  • Page 101: Insufficient Memory To Print All Copies

    The pickup roller is dirty. Epson AcuLaser M2300/M2310/M2400/M2410 Series What to do Only one set of copies will be printed. Reduce the contents of print jobs, or add more memory. For information on installing more memory, see “Memory Module”...

  • Page 102: Problems Using Options

    For Macintosh users: When you have attached or removed options from the printer, you need to start EPSON Status Monitor, or delete and re-register the printer. To delete the printer, use Print & Fax (for Mac OS X 10.5 or later) or Printer Setup Utility (for Mac OS X 10.4).

  • Page 103: Correcting Usb Problems

    Universal driver has been installed, follow the steps below. 1. Open the Printers folder, then right-click the icon of your printer. 2. Click Printing Preferences on the shortcut menu that appears, then right-click anywhere in the driver. Epson AcuLaser M2300/M2310/M2400/M2410 Series User’s Guide Troubleshooting...

  • Page 104: Network Connection Problems (Only For The Dn Model)

    OS are different. Your network system causes this problem. Note: For the additional driver to be installed, please see the table below. Epson AcuLaser M2300/M2310/M2400/M2410 Series What to do Access the operating system with the administrative privilege. What to do Do not use spaces or hyphens for the Share name.

  • Page 105: Status And Error Lights

    For information on the location of the lights, see “Control panel” on page 23. Note: You can check the printer status and error easily on the computer by using EPSON Status Monitor. For details about EPSON Status Monitor, for Windows see “Using EPSON Status Monitor” on page 118, for Macintosh see “Using EPSON Status Monitor”...
  • Page 106 Epson AcuLaser M2300/M2310/M2400/M2410 Series Note: How the lights change depends on an error type. Ignore this mark. Reset Explanation: The printer’s current interface has been reset and the buffer has been cleared. However, other interfaces are still active and retain their settings and data.
  • Page 107 Epson AcuLaser M2300/M2310/M2400/M2410 Series User’s Guide Ready Explanation: The printer is ready to receive data and print. Offline Explanation: The printer is not ready to print. Press the Start/Stop button. Cover Open Explanation: The cover on the printer is open.
  • Page 108 The installed toner cartridge is not a genuine Epson product. Installing a genuine toner cartridge is recommended. Using a non-genuine toner cartridge may affect print quality. Epson shall not be liable for any damages or problems arising from the use of consumable products not manufactured or approved by Epson.
  • Page 109 Epson AcuLaser M2300/M2310/M2400/M2410 Series User’s Guide Check Paper Type Explanation: The paper loaded in the printer does not match the paper type setting in the printer driver. Load the correct type of paper into the printer. To clear the warning, press the Information button on the control panel.
  • Page 110 The installed toner cartridge is not a genuine Epson product. Installing a genuine toner cartridge is recommended. Using a non-genuine toner cartridge may affect print quality. Epson shall not be liable for any damages or problems arising from the use of consumable products not manufactured or approved by Epson.
  • Page 111 Replace the maintenance unit with a new one. See “Replacing Consumable Products/Maintenance Parts” on page 68 for instructions. See also the instructions that come with the maintenance unit. You can continue printing by pressing the Start/Stop button but Epson cannot guarantee the quality of the printout.

  • Page 112: Canceling Printing

    Canceling Printing Press the + Cancel Job button on the printer‘s control panel. To cancel a print job before it is sent from your computer, see “Cancelling a Print Job” on page 37. Epson AcuLaser M2300/M2310/M2400/M2410 Series User’s Guide Troubleshooting...

  • Page 113: Printing In The Postscript 3 Mode Problems (Epson Aculaser M2400/M2410 Series Only)

    Printing in the PostScript 3 Mode Problems (Epson AcuLaser M2400/ M2410 series only) The problems listed in this section are those that you may encounter when printing with the PostScript driver. All procedural instructions refer to the PostScript printer driver.

  • Page 114: The Edges Of Texts And/Or Images Are Not Smooth

    Send CTRL+D Before Each Job or Send CTRL+D After Each Job setting on the Device Settings sheet of the printer’s Properties dialog box is set to Yes. Epson AcuLaser M2300/M2310/M2400/M2410 Series What to do Change the Print Quality setting to Fine or Maximum.

  • Page 115: An Undefined Error Occurs (Macintosh Only)

    Cause The version of the Mac OS that you are using is unsupported. Epson AcuLaser M2300/M2310/M2400/M2410 Series What to do Click Advanced on the PostScript sheet of the printer’s Properties, then change the Data Format setting from ASCII data (default) to TBCP (Tagged binary communications protocol).

  • Page 116: Chapter 7 About The Printer Software

    Click the start button, select Devices and Printers. Then right-click the printer and select Printing preferences. Windows Vista, Server 2008 users Click Start, click Control Panel, then double-click Printers. Right-click your printer’s icon, then click Printing Preferences. Epson AcuLaser M2300/M2310/M2400/M2410 Series User’s Guide About the Printer Software...
  • Page 117 3. Click Settings. The Optional Settings dialog box appears. 4. Make settings for each installed option, then click OK. Displaying consumable product information The remaining service life of the consumable products is displayed on the Basic Settings tab. Epson AcuLaser M2300/M2310/M2400/M2410 Series User’s Guide About the Printer Software...

  • Page 118: Using Epson Status Monitor

    Note: ❏ This function is available only when EPSON Status Monitor is installed. ❏ This information might be different from the information displayed in EPSON Status Monitor. Use EPSON Status Monitor to get more detailed information about consumable products. ❏ If the genuine consumable products are not used, the level indicator and the alert icon showing the remaining service life are not displayed.
  • Page 119 ❏ See the Network Guide for information on installing EPSON Status Monitor on a network. ❏ If you want to use the printer via the print server, you have to install EPSON Status Monitor from the Software Disc with administrator privileges in each client.

  • Page 120: Detailed Status

    Note: ❏ You can also access EPSON Status Monitor by clicking the Simple Status button on the Optional Settings tab on the printer driver. ❏ The Order Online dialog box also appears by clicking the Order Online button on the Basic Settings tab in the printer driver.

  • Page 121: Replacement Parts Information

    Order Online Clicking this button enables you to order consumable products and maintenance parts button: online. See “Order Online” on page 125 for details. Epson AcuLaser M2300/M2310/M2400/M2410 Series User’s Guide About the Printer Software...

  • Page 122: Job Information

    Note: The remaining service lives of the replacement parts are displayed only if genuine Epson parts are used. Job Information Job Name: Displays the user’s print job names. Other user’s print jobs are displayed as --------. Status: Waiting: Spooling: Deleting:...
  • Page 123 ❏ Note that if the user account used to log on to a client is different from the user account used to connect to the server, the job management function is not available. Epson AcuLaser M2300/M2310/M2400/M2410 Series User’s Guide About the Printer Software...

  • Page 124: Notice Settings

    More Settings button: Epson AcuLaser M2300/M2310/M2400/M2410 Series When this check box is selected, EPSON Status Monitor monitors the printer status during a print job is processed. Opens the More Settings dialog box to set how to display the tray icon.

  • Page 125: Order Online

    When Allow monitoring of shared printers check box is selected, the User Account Control dialog box will appear. Then click Continue to make the settings. Note: When sharing the printer, be sure to set EPSON Status Monitor so that the shared printer can be monitored on the print server. Order Online...

  • Page 126: Uninstalling The Printer Software

    ❏ Change/Remove (for Windows XP, 2000, Server 2003) Note: You can uninstall EPSON Network Utility by selecting EPSON Status Monitor from the menu. If you monitor more than one printer on the network using EPSON Status Monitor, and if you uninstall EPSON Network Utility, you cannot display any printer status from EPSON Status Monitor.
  • Page 127 Note: ❏ When sharing the printer, be sure to set EPSON Status Monitor so that the shared printer can be monitored on the print server. See “Notice Settings” on page 124. ❏ The print server and clients should be set on the same network system, and they should be under the same network management beforehand.
  • Page 128 4. Click Additional Drivers. Note: If the computers of the server and clients use the same OS, you do not have to install the additional drivers. Just click OK after step3. Epson AcuLaser M2300/M2310/M2400/M2410 Series User’s Guide About the Printer Software...
  • Page 129 ❏ The drivers checked in the Additional Drivers dialog box are pre-installed so that you do not need to reinstall them. ❏ Do not select additional drivers other than the drivers listed in the above table. The other additional drivers are not available. Epson AcuLaser M2300/M2310/M2400/M2410 Series Client OS Driver 32 bit OS...
  • Page 130 ❏ This section describes how to install the printer driver by accessing the shared printer from the Printers folder. ❏ When you want to use EPSON Status Monitor at a client, you have to install EPSON Status Monitor from the Software Disc with administrator privileges in each client.
  • Page 131 4. For Windows 7 or 7 x64, click Find a printer in the directory, based on location of feature, then click Next. For Windows Vista, Vista x64, XP, or XP x64, click Browse for a printer, then click Next. Epson AcuLaser M2300/M2310/M2400/M2410 Series User’s Guide About the Printer Software...
  • Page 132 Epson AcuLaser M2300/M2310/M2400/M2410 Series User’s Guide For Windows 2000, type the name of the shared printer, or click Next. Note: ❏ You can also type “\\(the name of the computer that is locally connected to the shared printer)\(the shared printer’s name)” in network path or queue name.
  • Page 133 ❏ If the additional driver for the corresponding Windows is installed in the print server, go to the next step. 6. Select whether to use the printer as the default printer or not, then click Next. Epson AcuLaser M2300/M2310/M2400/M2410 Series User’s Guide About the Printer Software...
  • Page 134 Software Disc. 1. Access the shared printer and a prompt may appear. Click OK, then follow the on-screen instructions to install the printer driver from the Software Disc. Epson AcuLaser M2300/M2310/M2400/M2410 Series User’s Guide About the Printer Software...

  • Page 135: Using The Printer Software For Macintosh

    The printer driver’s online help provides details on printer driver settings. Accessing the printer driver You can access the printer driver directly from any application programs, and from your operating system. Epson AcuLaser M2300/M2310/M2400/M2410 Series Folder Name \<Language>\WINX86 \<Language>\WINX64 User’s Guide...
  • Page 136 Open the Print dialog box and select Printer Settings from the drop-down list, then select the Extended Settings button (for Mac OS X 10.5 or later) or Extended Settings tab (for Mac OS X 10.4). Epson AcuLaser M2300/M2310/M2400/M2410 Series User’s Guide About the Printer Software...

  • Page 137: Using Epson Status Monitor

    For Mac OS X 10.4 users Note: After installing the EPSON Status Monitor and before doing the procedure below, you need to open the Print dialog box so the EPSON Status Monitor can display the current status of the printer.
  • Page 138 4. Click the Utility icon. Note: You can also access EPSON Status Monitor by clicking the EPSON Status Monitor icon in the Dock. Simple Status You can check the type of errors and a possible solution. This window appears when an error or warning occurs, and closes automatically once the problem is cleared.
  • Page 139 Clicking this button enables you to order consumables online. See “Order Online” on page button: 125 for details. Note: The remaining service life of the toner cartridge is displayed only if the genuine Epson toner cartridge is used. Epson AcuLaser M2300/M2310/M2400/M2410 Series User’s Guide...
  • Page 140 Display Settings Displays the Display Settings dialog box to select items to be displayed. button: Epson AcuLaser M2300/M2310/M2400/M2410 Series Indicates the print job is waiting to be printed. Indicates the print job is being spooled on your computer. Indicates the print job is being deleted.
  • Page 141 Notice Settings Printer Select your printer from the drop-down list. drop-down list: Monitor the When this check box is selected, EPSON Status Monitor monitors the printer status during a printing status print job is processed. check box: Pop-up Notice: Sets the notification to be displayed.

  • Page 142: Uninstalling The Printer Software

    Uninstalling the printer software For Mac OS X users 1. Quit all applications on the computer. 2. Insert the Epson printer Software Disc in your Macintosh. 3. Double-click the Printer folder. 4. Double-click the Driver folder. 5. Double-click your printer’s icon.

  • Page 143: Using The Postscript Printer Driver (Epson Aculaser M2400/M2410 Series Only)

    Computer Note: To use binary data, Epson recommends that you use AppleTalk for the printer’s network connection. If you use a protocol other than AppleTalk for the network connection, you need to set Binary to On in the PS3 Menu on the control panel. For details about the settings, see the Network Guide. If you use the printer with a local connection, you cannot use binary data.

  • Page 144: Using The Postscript Printer Driver With Windows

    Installing the PostScript printer driver for the USB interface or the parallel interface Caution: Never use EPSON Status Monitor and PostScript 3 driver at the same time when the printer is connected via a USB port. It may damage the system.
  • Page 145 Do not select the Automatically detect and install my Plug and Play printer check box. 5. Select the Create a new port check box and select Standard TCP/IP Port from the drop-down list. Click Next. Epson AcuLaser M2300/M2310/M2400/M2410 Series User’s Guide About the Printer Software...
  • Page 146 ❏ On the Device Settings sheet of the printer’s Properties dialog box, make sure that SEND CTRL-D Before Each Job and SEND CTRL-D After Each Job are set to No. ❏ TBCP (Tagged binary communications protocol) cannot be used as the Output Protocol setting. Epson AcuLaser M2300/M2310/M2400/M2410 Series User’s Guide About the Printer Software...

  • Page 147: Using The Postscript Printer Driver With Macintosh

    After installing the PostScript 3 printer driver, you need to select the printer. In a network environment For Mac OS X users Note: ❏ Although EPSON FireWire appears in the interface pop-up list, you cannot use FireWire for printer connection in the PostScript 3 mode. Epson AcuLaser M2300/M2310/M2400/M2410 Series User’s Guide...
  • Page 148 PostScript 3 printer driver. Note for IP Printing users: ❏ Make sure to select IP Printing. Do not select EPSON TCP/IP, because it cannot be used with the PostScript 3 printer driver. ❏ After selecting IP Printing, enter the IP address for the printer, then make sure to select the Use default queue on server check box.
  • Page 149 4. Make necessary changes to the settings, then close the dialog box. 5. Quit Print & Fax (for Mac OS X 10.5 or later) or Printer Setup Utility (for Mac OS X 10.4). Epson AcuLaser M2300/M2310/M2400/M2410 Series User’s Guide About the Printer Software...

  • Page 150: Using The Pcl6 Printer Driver

    Epson AcuLaser M2300/M2310/M2400/M2410 Series User’s Guide Using the PCL6 printer driver To print in the PCL mode, you will have to install the printer driver. Consult the customer support in your region regarding how to get the printer driver and system requirements such as the versions of supported operating systems.

  • Page 151: Appendix A Technical Specifications

    Since the quality of any particular brand or type of paper may be changed by the manufacturer at any time, Epson cannot guarantee the quality of any type of paper. Always test samples of paper stock before purchasing large quantities or printing large jobs.

  • Page 152: Printable Area

    ❏ When using ESC/Page language, there is 5-mm minimum margin on all sides. ❏ The print quality may be irregular depending on the paper you use. Print on one or two sheets of paper to check the print quality. Epson AcuLaser M2300/M2310/M2400/M2410 Series User’s Guide Technical Specifications...

  • Page 153: Printer

    Paper output: Paper output capacity: Duplex: Printer language: Epson AcuLaser M2300/M2310/M2400/M2410 Series Laser beam scanning and dry electrophotographic process 600 × 600 dpi, 1200 × 1200 dpi Epson AcuLaser M2300/M2310 series Up to 30 pages per minute at 600 dpi on A4 size paper...

  • Page 154: Environmental

    Resident fonts: RAM: Printing speed varies by paper source or other conditions. Epson AcuLaser M2400/M2410 series only Environmental Temperature: Humidity: Altitude: The recommended environment is 15 to 28 ˚C (59 to 82 ˚F) and 20 to 70 % RH. Mechanical...

  • Page 155: Standard And Approvals

    ❏ Your computer must support Hi-Speed USB or USB in order to use Hi-Speed USB or USB as the interface to connect your computer to the printer. ❏ Since Hi-Speed USB is fully compatible with USB, USB can be used as an interface. Epson AcuLaser M2300/M2310/M2400/M2410 Series Epson AcuLaser M2300 Epson AcuLaser M2310 4.2 A...

  • Page 156: Ethernet Interface

    This product conforms to CE marking requirements in accordance with EC Directive 2004/108/EC. Memory modules Make sure that DIMM you purchase is compatible with Epson products. For details, contact the store where you purchased this printer or the Epson sales company.

  • Page 157: Consumable Products

    15 to 85% RH This product conforms to CE marking requirements in accordance with EMC Directive 2004/108/EC. Return toner cartridge is not sold in some areas. Contact your local Epson dealer/representative about the availability of the Return toner cartridge scheme.

  • Page 158: Appendix B Where To Get Help

    If Epson support for your area is not listed below, contact the dealer where you purchased your product. Epson support will be able to help you much more quickly if you give them the following information: ❏ Product serial number (The serial number label is usually on the back of the product.)

  • Page 159: Help For Users In Thailand

    Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), Sales Enquiries, and Technical Support via e-mail are available. Epson HelpDesk (Phone: (65) 6586 3111) Our HelpDesk team can help you with the following over the phone: ❏ Sales enquiries and product information ❏...

  • Page 160: Help For Users In Indonesia

    Service Center: Help for Users in Indonesia Contacts for information, support, and services are: World Wide Web (http://www.epson.co.id) ❏ Information on product specifications, drivers for download ❏ Frequently Asked Questions (FAQ), Sales Enquiries, questions through e-mail Epson Hotline ❏ Sales enquiries and product information ❏...

  • Page 161: Help For Users In Hong Kong

    To obtain technical support as well as other after-sales services, users are welcome to contact Epson Hong Kong Limited. Internet Home Page Epson Hong Kong has established a local home page in both Chinese and English on the Internet to provide users with the following information: ❏ Product information ❏...

  • Page 162: Help For Users In Malaysia

    Help for Users in Malaysia Contacts for information, support, and services are: World Wide Web (http://www.epson.com.my) ❏ Information on product specifications, drivers for download ❏ Frequently Asked Questions (FAQ), Sales Enquiries, questions through e-mail Epson Trading (M) Sdn. Bhd. Head Office. Phone: 603-56288288 Fax:...

  • Page 163: Help For Users In India

    Help for Users in India Contacts for information, support, and services are: World Wide Web (http://www.epson.co.in) Information on product specifications, drivers for download, and products enquiry are available. Epson India Head Office - Bangalore Phone: 080-30515000 Fax: 30515005 Epson India Regional Offices:...

  • Page 164: Help For Users In The Philippines

    Help for Users in the Philippines To obtain technical support as well as other after sales services, users are welcome to contact the Epson Philippines Corporation at the telephone and fax numbers and e-mail address below: Trunk Line: Fax: Helpdesk Direct Line: E-mail: World Wide Web (http://www.epson.com.ph)

  • Page 165: Index

    (toner cartridge)...157 Contacting Epson...158 Control panel overview...23 Duplex printing...44 EPSON Status Monitor Accessing EPSON Status Monitor (Macintosh)...137 Accessing EPSON Status Monitor (Windows)...119 Installing EPSON Status Monitor (Windows)...118 Job Information (Macintosh)...140 Job Information (Windows)...122 Notice Settings (Macintosh)...141 Notice Settings (Windows)...124 Order Online...125...
  • Page 166 Mac OS X users...147 PostScript printer driver settings Using AppleTalk under Windows 2000...146 Precautions Replacing consumable products...68 Print layout Epson AcuLaser M2300/M2310/M2400/M2410 Series Modifying the print layout (Windows)...45 Printer cleaning...71 cleaning (inside of the printer)...73 cleaning (pickup roller)...71 consumable products...24 electrical...154...
  • Page 167 Transporting the printer (short distance)...78 Troubleshooting...79, 93 , 112 memory problems...100 operational problems...94 options...102 paper handling problems...101 PostScript 3 mode...113 print quality problems...97 USB problems...103 Unavailable paper...151 USB...155 Watermark how to make...51 Epson AcuLaser M2300/M2310/M2400/M2410 Series how to use...49 User’s Guide Index...

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