Epson WorkForce Pro WP-4025 DW User Manual
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Epson WorkForce Pro WP-4025 DW User Manual

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User's Guide
NPD4451-00 EN

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Summary of Contents for Epson WorkForce Pro WP-4025 DW

  • Page 1 User’s Guide NPD4451-00 EN...

  • Page 2: Copyright And Trademarks

    The information contained herein is designed only for use with this Epson product. Epson is not responsible for any use of this information as applied to other products.

  • Page 3: Guidelines

    Guidelines Where to Find Information Setup Guide (paper) Provides you with information on setting up the product and installing the software. User’s Guide (PDF, this Provides you with detailed information on the product’s functions, optional products, manual) maintenance, troubleshooting, and technical specifications. Network Guide (HTML) Provides network administrators with information on both the printer driver and network settings.

  • Page 4: Safety Instructions

    Safety Instructions Important Safety Instructions Read all of the instructions in this section before using the product. Also, be sure to follow all warnings and instructions marked on the product. Setting up the product Observe the following when setting up the product: ❏...

  • Page 5: Choosing A Place For The Product

    ❏ If damage occurs to the plug, replace the cord set or consult a qualified electrician. If there are fuses in the plug, make sure you replace them with fuses of the correct size and rating. Choosing a place for the product Observe the following when choosing a place for the product: ❏...

  • Page 6: Using The Product With A Wireless Connection

    ❏ If you are not going to use the product for a long period, be sure to unplug the power cord from the electrical outlet. ❏ Do not press too hard on the document table when placing the originals. Using the product with a wireless connection ❏...

  • Page 7: Table Of Contents

    Contents Copyright and Trademarks Copyright and Trademarks....2 Guidelines Where to Find Information....3 Available features for your product.
  • Page 8 Technical Support Web Site....110 Contacting Epson Support....110 Before Contacting Epson.
  • Page 9 WP-4011/4015/4020/4025 User’s Guide Contents Help for Users in Malaysia....115 Help for Users in India....116 Help for Users in the Philippines.

  • Page 10: Getting To Know Your Product

    Getting to Know Your Product Product Parts Note: The illustrations in this section are from a similar product model. Although they may differ from your actual product, the method of operation is the same. Paper cassette 1 Paper cassette 2 (optional) Getting to Know Your Product...
  • Page 11 Edge guides Stopper Output tray extension Output tray Edge guides Rear MP tray Feeder guard Ink cartridge slots Front cover Print head Getting to Know Your Product...
  • Page 12 External USB port LAN port Maintenance box Rear unit AC inlet Getting to Know Your Product...

  • Page 13: Guide To The Control Panel

    Guide to the Control Panel Control panel design varies depending on location. Buttons and Lights Buttons Buttons Function Turns the printer on or off. See the Network Guide for more details. Wi-Fi See the Network Guide for details. This button is only available for Wi-Fi capable models.
  • Page 14 WP-4011/4015/4020/4025 User’s Guide Getting to Know Your Product Lights Function “Status lights” on page 77 &...

  • Page 15: Paper Handling

    You can achieve good results with most types of plain paper. However, coated papers provide superior prints because they absorb less ink. Epson provides special papers that are formulated for the ink used in Epson ink jet printers, and recommends these papers to ensure high-quality results.
  • Page 16 Envelope Envelope #10 * Envelope DL * Envelope C6 * Envelope C4 * Epson Bright White Ink Jet Paper Epson Matte Paper - Heavyweight Epson Photo Quality Ink Jet Paper Epson Premium Glossy Photo Paper 10 × 15 cm (4 × 6 in.) 13 ×...

  • Page 17: Storing Paper

    The availability of paper varies by location. Storing paper Return unused paper to the original package as soon as you finish printing. When handling special media, Epson recommends storing your prints in a resealable plastic bag. Keep unused paper and prints away from high temperature, humidity, and direct sunlight.
  • Page 18 Pull out the paper cassette. Note: If the output tray has been ejected, close it before pulling out the paper cassette. Slide the edge guides to the sides of the paper cassette. Note: When using Legal-size paper, extend the paper cassette as shown in the illustration. Paper Handling...
  • Page 19 ❏ Fan and align the edges of the paper before loading. ❏ For plain paper, do not load paper above the line just under the d arrow mark inside the edge guide. For Epson special media, make sure the number of sheets is less than the limit specified for the media.

  • Page 20: Into The Rear Mp Tray

    Keep the cassette flat and insert it back into the product carefully and slowly. Slide out the output tray and raise the stopper. Note: ❏ After loading paper, set the paper size for each paper source. Paper is fed from the appropriate paper source depending on the setting.
  • Page 21 Slide out the output tray, and raise the stopper. Note: When using Legal-size paper, lower the stopper (*). Pull up the rear MP tray. While holding the feeder guard forward, pinch and slide the edge guide. Fan a stack of paper, then tap it on a flat surface to even the edges. Paper Handling...

  • Page 22: Loading Envelopes

    & ❏ For plain paper, do not load paper above the line just under the d arrow mark inside the edge guide. For Epson special media, make sure the number of sheets is less than the limit specified for the media.
  • Page 23 Slide out the output tray, and raise the stopper. Pull up the rear MP tray. While holding the feeder guard forward, pinch and slide the edge guide. Paper Handling...
  • Page 24 Load envelopes short edge first with the flap facing down and at the center of the rear MP tray. Note: ❏ The thickness of envelopes and their ability to fold vary widely. If the total thickness of the stack of envelopes exceeds 10 mm, press down on the envelopes to flatten them before loading.

  • Page 25: Printing

    Note for Windows users: ❏ Your printer driver automatically finds and installs the latest version of the printer driver from Epson’s Web site. Click the Driver Update button in your printer driver’s Maintenance window, and then follow the on-screen instructions. If the button does not appear in the Maintenance window, point at All Programs or Programs in the Windows Start menu, and check in the Epson folder.

  • Page 26: Accessing The Printer Driver For Mac Os X

    Depending on your application, the Page Setup menu may not appear in the File menu. Print Click Print on the File menu of your application. Epson Printer For Mac OS X 10.6, click System Preferences on the Apple menu and then click Print & Fax. Utility 4 Select your printer from the Printers list box, click Options &...

  • Page 27: Basic Printing

    It tells your printer what kind of paper you are using and adjusts the ink coverage accordingly. The table below lists the settings you should choose for your paper. For this paper Plain paper* Epson Bright White Ink Jet Paper Thick paper* Epson Ultra Glossy Photo Paper* Epson Premium Glossy Photo Paper*...

  • Page 28: Basic Printer Settings For Windows

    After loading paper, set paper size for each paper source. Paper will be fed from appropriate paper source based on setting. “Paper Size Loaded Setting” on page 71 & When using special Epson paper, refer to the section below. “Introduction to Using, Loading, and Storing Media” on page 15 &...

  • Page 29: Basic Printer Settings For Mac Os X 10.5 Or 10.6

    Select the appropriate Document Size setting. You can also define a custom paper size. For details, see the online help. Select Portrait (tall) or Landscape (wide) to change the orientation of your print. Note: Select Landscape when printing on envelopes. Select the appropriate Paper Type setting.
  • Page 30 WP-4011/4015/4020/4025 User’s Guide Printing Select the printer you are using as the Printer setting, and then make suitable settings. Note: ❏ Select Landscape when printing on envelopes. ❏ Depending on your application, you may not be able to select some of the items in this dialog. If so, click Page Setup on the File menu of your application, and then make suitable settings.

  • Page 31: Basic Printer Settings For Mac Os X 10.4

    Select Print Settings from the pop-up menu. Make the settings that you want to use to print. See the online help for more details on Print Settings. “Selecting the correct paper type ” on page 27 & Note: To make changes to advanced settings, refer to the relevant section. Click Print to start printing.
  • Page 32 Access the Page Setup dialog. “Accessing the printer driver for Mac OS X” on page 26 & Select the printer you are using as the Format for setting and then make suitable settings. Note: Select Landscape when printing on envelopes. Click OK to close the Page Setup dialog.

  • Page 33: Canceling Printing

    Select Print Settings from the pop-up menu. Make the settings that you want to use to print. See the online help for more details on Print Settings. “Selecting the correct paper type ” on page 27 & Note: To make changes to advanced settings, refer to the relevant section. Click Print to start printing.

  • Page 34: For Mac Os X

    Using EPSON Status Monitor 3 Access the EPSON Status Monitor 3. “Using EPSON Status Monitor 3” on page 81 & Click the Print Queue button. The Windows Spooler appears. Right-click on the job you want to cancel and then select Cancel.
  • Page 35 Note for Windows: Manual 2-sided printing is available only when EPSON Status Monitor 3 is enabled. To enable the status monitor, access the printer driver and click the Maintenance tab followed by the Extended Settings button. In the Extended Settings window, check the Enable EPSON Status Monitor 3 check box.
  • Page 36 2-sided printing is only available for the following papers and sizes. Paper Plain paper Thick paper Epson Bright White Ink Jet Paper * Manual 2-sided printing only. Note: ❏ Only use papers that are suitable for 2-sided printing. Otherwise, the print quality may deteriorate.

  • Page 37: Printer Settings For Windows

    Printer settings for Windows Make adjustments to basic settings. “Basic printer settings for Windows” on page 28 & Select 2-Sided Printing check box. Note: When using automatic printing, make sure the Auto check box is checked. Printing...
  • Page 38 Click Settings to open the 2-Sided Printing Settings window. To print folded booklets using the 2-sided printing option, select the Booklet check box, and choose Center Binding or Side Binding. Note: Center Binding is not available with manual printing. Select which edge of the document will be bound. Note: Some settings are not available when Booklet is selected.
  • Page 39 Choose mm or inch as the Unit setting. Then specify the width of the binding margin. Portrait * : Folding edge ** : Margin When folded booklets are printed using the 2-sided printing option, a margin of the specified width will appear on both sides of the fold.
  • Page 40 Select one of the Select Document Type settings. This automatically adjusts Print Density and Increase Ink Drying Time. Note: If you are printing high-density data, such as graphs, we recommend adjusting settings manually. Click OK to return to the Main window. Make sure all of the settings are correct, and then click OK to close the printer settings window.
  • Page 41 Select Two-sided Printing Settings from the pop-up menu. Select Long-Edge binding or Short-Edge binding from the Two-sided Printing pop-up menu. Select one of the Document Type settings. This automatically adjusts Print Density and Increased Ink Drying Time. Note: If you are printing high-density data, such as graphs, we recommend adjusting settings manually. Click Print to start printing.

  • Page 42: Fit To Page Printing

    Select Two-sided Printing Settings from the pop-up menu. Select Long-Edge binding or Short-Edge binding from the Two-sided Printing pop-up menu. Select one of the Document Type settings. This automatically adjusts Print Density and Increased Ink Drying Time. Note: If you are printing high-density data, such as graphs, we recommend adjusting settings manually. Load paper into the paper cassette, and click Print.
  • Page 43 Fit to Page printing automatically resizes your page to the paper size you select. You can also resize your page manually. Printer settings for Windows Make adjustments to basic settings. “Basic printer settings for Windows” on page 28 & Click the More Options tab, then select the Reduce/Enlarge Document check box. Do one of the following: ❏...
  • Page 44 Click OK to close the printer settings window. After completing the steps above, print one test copy and examine the results before printing an entire job. Printer settings for Mac OS X 10.5 or 10.6 Make adjustments to basic settings. “Basic printer settings for Mac OS X 10.5 or 10.6”...

  • Page 45: Pages Per Sheet Printing

    Select Paper Handling from the pop-up menu. Select Scale to fit paper size as the Destination Paper Size. Select the appropriate paper size from the pop-up menu. Click Print to start printing. Pages Per Sheet Printing Pages Per Sheet printing allows you to print two or four pages on single sheets of paper. Printer settings for Windows Make adjustments to basic settings.
  • Page 46 Select 2-Up or 4-Up as Multi-Page. Click Page Order button to open the Page Order Settings window. Select from the following settings. Page Order Allows you to specify the order in which the pages will be printed on the sheet of paper. Some settings may be unavailable, depending on the Orientation setting on the Main window.
  • Page 47 Click OK to return to the Main window. Click OK to close the printer settings window. After completing the steps above, print one test copy and examine the results before printing an entire job. Printer settings for Mac OS X 10.5 or 10.6 Make adjustments to basic settings.

  • Page 48: Poster Printing (For Windows Only)

    Printer settings for Mac OS X 10.4 Make adjustments to basic settings. “Basic printer settings for Mac OS X 10.4” on page 31 & Select Layout from the pop-up menu. Select from the following settings: Pages per Sheet Prints multiple pages of your document on a single sheet of paper. You can choose from 1, 2, 4, 6, 9, or 16.

  • Page 49: Printer Settings

    Note: This feature is not available for Mac OS X. Printer settings Make adjustments to basic settings. “Basic printer settings for Windows” on page 28 & Select 2x1 Poster, 2x2 Poster, 3x3 Poster, or 4x4 Poster as Multi-Page. Printing...
  • Page 50 Click Settings to adjust the way your poster will be printed. The Poster Settings window opens. Make the following settings: Print Cutting Prints guide lines for cutting. Guides Overlapping Slightly overlaps the panels and prints alignment markers so that the panels can be Alignment aligned more precisely.
  • Page 51 How to make a poster from your prints The following is an example of how to create a poster with 2x2 Poster selected for Multi-Page and Overlapping Alignment Marks selected for Print Cutting Guides. Cut off the margin of Sheet 1 along a vertical line through the center of the top and bottom cross-marks: Place the edge of Sheet 1 on top of Sheet 2 and align the cross-marks, then temporarily tape the two sheets together from the back: Cut the taped sheets in two along a vertical line through the alignment markers (this time, a line to the left of the...

  • Page 52: Watermark Printing (For Windows Only)

    Align the edges of the paper using the alignment markers and tape them together from the back: Repeat the instructions from step 1 to step 4 to tape Sheets 3 and 4 together. Repeat the instructions from step 1 to step 4 to tape the top and bottom edges of the paper: Cut off the remaining margins.

  • Page 53: Printing The Watermark

    Printing the watermark Make adjustments to basic settings. “Basic printer settings for Windows” on page 28 & Click the More Options tab, choose the desired watermark from the Watermark list, then click Settings. If you want to create your own watermark, see the online help. Printing...

  • Page 54: Sharing Your Printer

    Specify the settings you want for the watermark. Click OK to return to the More Options window. Click OK to close the printer settings window. After completing the steps above, print one test copy and examine the results before printing an entire job. Sharing Your Printer You can set up your printer so other users on the network can share it.

  • Page 55: Installing Option

    Installing Option 250-Sheet Paper Cassette Unit Installing the paper cassette unit Follow the steps below to install the paper cassette unit. Turn the product off and unplug the power cord and all the interface cables. Caution: Make sure to unplug the power cord from the product to prevent getting an electric shock. Carefully remove the paper cassette unit from its carton and place it where you intend to set up the product.

  • Page 56: Uninstalling The Cassette Unit

    Align the corners of the product and the unit, then lower the product gently onto the unit so that the connector and two pins on the top of the unit fit into the terminal and the holes on the bottom of the product respectively. Reconnect all the interface cables and the power cord.

  • Page 57: Replacing Consumables

    For Windows Note: ❏ Epson cannot guarantee the quality or reliability of non-genuine ink. If non-genuine ink cartridges are installed, the ink cartridge status may not be displayed. ❏ When an ink cartridge is running low, the Low Ink Reminder screen automatically appears. You can also check the ink cartridge status from this screen.
  • Page 58 This is because a mixture of color inks is used to create black. ❏ If EPSON Status Monitor 3 does not appear, access the printer driver and click the Maintenance tab and then the Extended Settings button. In the Extended Settings window, check the Enable EPSON Status Monitor 3 check box.

  • Page 59: Precautions On Ink Cartridge Replacement

    Click the EPSON Status Monitor button. The EPSON Status Monitor appears. Note: ❏ The graphic displays the ink cartridge status when EPSON Status Monitor was first opened. To update the ink cartridge status, click Update. ❏ Epson cannot guarantee the quality or reliability of non-genuine ink. If non-genuine ink cartridges are installed, the ink cartridge status may not be displayed.

  • Page 60: Replacing An Ink Cartridge

    ❏ For maximum ink efficiency, only remove an ink cartridge when you are ready to replace it. Ink cartridges with low ink status may not be used when reinserted. ❏ Other products not manufactured by Epson may cause damage that is not covered by Epson’s warranties, and under certain circumstances, may cause erratic printer behavior.
  • Page 61 Open the front cover. Push the ink cartridge that you want to replace and then grip the handle of the cartridge to pull it out of the printer. Dispose of the used cartridge properly. Do not take the used cartridge apart or try to refill it. Note: ❏...

  • Page 62: Maintenance Box

    Read all of the instructions in this section before replacing the maintenance box. ❏ Epson recommends the use of a genuine Epson maintenance box. The use of a non-genuine maintenance box may cause damage that is not covered by Epson’s warranties, and under certain circumstances, may cause erratic printer behavior.

  • Page 63: Replacing A Maintenance Box

    ❏ Do not tilt the used maintenance box until it is placed in the plastic bag provided. ❏ Do not reuse a maintenance box which has been removed and left detached for a long period. ❏ Keep the maintenance box away from direct sunlight. Replacing a maintenance box To replace the maintenance box, follow the steps below.
  • Page 64 Insert the maintenance box into place as far as it will go. Push the button on either side of the rear unit at the same time, and then reattach the unit. Maintenance box replacement is complete. Replacing Consumables...

  • Page 65: Maintaining Your Printer And Software

    Make sure that no lights are indicating errors. Make sure that A4-size paper is loaded in the rear MP tray or the paper cassette. Access the Epson Printer Utility 4 dialog. “Accessing the printer driver for Mac OS X” on page 26 &...

  • Page 66: Using The Printer Buttons

    Using the printer buttons Follow the steps below to check the print head nozzles using the printer buttons. Make sure that no lights are indicating errors. Turn off the printer. Make sure that A4-size paper is loaded in the paper cassette. While holding down the I button, press the P button to turn on the printer.

  • Page 67: Using The Head Cleaning Utility For Windows

    Follow the steps below to clean the print head using the Head Cleaning utility. Make sure that no lights are indicating errors. Access the Epson Printer Utility 4. “Accessing the printer driver for Mac OS X” on page 26 &...

  • Page 68: Using The Printer Buttons

    Click the Head Cleaning button. Follow the on-screen instructions. Caution: Do not open the front cover or turn off the printer during head cleaning. Note: ❏ To maintain print quality, we recommend printing a few pages on a regular basis. ❏...

  • Page 69: Aligning The Print Head

    ❏ If print quality has not improved after repeating this procedure about four times, turn the printer off and wait for at least six hours. Then run the nozzle check again and repeat the head cleaning if necessary. If print quality has still not improved, contact Epson support. Aligning the Print Head If you notice a misalignment of vertical lines or horizontal banding, you may be able to solve this problem by using the Print Head Alignment utility in your printer driver.

  • Page 70: Making Printer Settings

    Select Off, 2h, 4h, 8h, or 12h as the Power Off Timer setting. Click the Apply button. For Mac OS X Access the Epson Printer Utility 4 dialog box. “Accessing the printer driver for Mac OS X” on page 26 &...

  • Page 71: Paper Size Loaded Setting

    Select the paper size for each paper source as the Paper Size Loaded. Click the Apply button. For Mac OS X Access the Epson Printer Utility 4 dialog box. “Accessing the printer driver for Mac OS X” on page 26 &...

  • Page 72: Cleaning The Interior Of The Printer

    Caution: Never use alcohol or thinner to clean the printer. These chemicals can damage the printer. Note: Close the rear MP tray and the output tray when you are not using the printer to protect the printer from dust. Cleaning the interior of the printer To keep your print results at their best, clean the roller inside by using the following procedure.

  • Page 73: Checking And Installing Your Software

    Checking the software installed on your computer To use the functions described in this User’s Guide, you need to install the following software. ❏ Epson Driver and Utilities ❏ Epson Event Manager Follow the steps below to check that the software is installed on your computer.

  • Page 74: Installing The Software

    Check the list of currently installed programs. For Mac OS X Double-click Macintosh HD. Double-click the Epson Software folder in the Applications folder and check the contents. Note: ❏ The Applications folder contains software provided by third parties. ❏ To check that the printer driver is installed, click System Preferences on the Apple menu and then click Print & Fax.

  • Page 75: For Mac Os X

    Access the site at: http://www.epson.com Next, select the support section of your local Epson Web site. ❏ To uninstall applications, you must log on to a Computer Administrator account. You cannot uninstall programs if you log on as a limited account user.
  • Page 76 Double-click the Uninstall Center icon in the Epson folder in your Mac OS X hard drive. Select the check boxes for the software you want to uninstall, such as your product’s driver and the application, from the list displayed. Click Uninstall.

  • Page 77: Troubleshooting

    WP-4011/4015/4020/4025 User’s Guide Troubleshooting Troubleshooting Diagnosing the Problem Troubleshooting printer problems is best handled in two steps: first diagnose the problem, then apply likely solutions until the problem is fixed. The information that you need to diagnose and solve most common problems is provided by online problem solving, the control panel, the status monitor, or by running a printer operation check.
  • Page 78 Lights Problem and solution Paper out No paper is loaded. No paper cassette Paper cassette is not installed. Wrong paper size fed During automatic 2-sided printing, the paper size fed into the printer is smaller than the selected paper size. Paper size selected does not match the paper size setting The selected paper size does not match any of the sizes set in the Paper Size Loaded setting.
  • Page 79 Lights Problem and solution Ink expended An ink cartridge is expended or not installed. Wrong cartridge The currently installed ink cartridge cannot be used with the printer. Incorrectly installed ink cartridge An ink cartridge is not installed correctly. Ink low An ink cartridge is nearly expended.

  • Page 80: Status Monitor

    Note for Windows users: If EPSON Status Monitor 3 does not appear, access the printer driver and click the Maintenance tab and then the Extended Settings button. In the Extended Settings window, check the Enable EPSON Status Monitor 3 check box.

  • Page 81: Checking Printer Status

    ❏ Double-click the printer shortcut icon on your Windows taskbar. To add a shortcut icon to the taskbar, see the following section: “From the shortcut icon on the taskbar” on page 26 & ❏ Open the printer driver, click the Maintenance tab, then click the EPSON Status Monitor 3 button. Troubleshooting...
  • Page 82 When you access EPSON Status Monitor 3, the following window appears: Note: ❏ If EPSON Status Monitor 3 does not appear, access the printer driver and click the Maintenance tab and then the Extended Settings button. In the Extended Settings window, check the Enable EPSON Status Monitor 3 check box.

  • Page 83: For Mac Os X

    ❏ Print Queue: You can view Windows Spooler by clicking Print Queue. If a problem occurs during printing, EPSON Status Monitor 3 will pop up and display an error message. For more information, click Technical Support to access the online User’s Guide.
  • Page 84 EPSON Status Monitor will lead you step by step through the ink cartridge or maintenance box replacement procedure. You can also use this utility to check the ink cartridge status before printing. EPSON Status Monitor displays the ink cartridge status at the time it was opened. To update the ink cartridge status, click Update.

  • Page 85: The Paper Jams

    The Paper Jams Warning: Never touch the buttons on the control panel while your hand is inside the printer. Check the lights on the printer first to diagnose the problem. “Status lights” on page 77 & Removing jammed paper from the rear unit Push the buttons on either side of the rear unit at the same time, and then pull the unit out.

  • Page 86: Removing Jammed Paper From The Front Cover And The Output Tray

    Push the button on either side of the rear unit at the same time, and then reattach the unit. Removing jammed paper from the front cover and the output tray Open the front cover. Remove all of the paper inside, including any torn pieces. Close the front cover.

  • Page 87: Removing Jammed Paper From The Paper Cassette(S)

    Removing jammed paper from the paper cassette(s) Note: The illustrations in this section show how to remove jammed paper from paper cassette 1. When removing jammed paper from paper cassette 2, repeat the instructions described below. Pull out the paper cassette. Reload the paper into the paper cassette.

  • Page 88: Preventing Paper Jams

    ❏ For plain paper, do not load paper above the line just under the H or c arrow mark inside the edge guide. For Epson special media, make sure the number of sheets is less than the limit specified for the media.

  • Page 89: Print Quality Problems

    Print Quality Problems If you are having print quality problems, then compare it with the illustrations below. Click the caption under the illustration that best resembles your prints. Good sample “Horizontal banding” on page 89 & “Horizontal banding” on page 89 &...

  • Page 90: Vertical Banding Or Misalignment

    ❏ For best results, use up ink cartridge within six months of opening the package. ❏ Try to use genuine Epson ink cartridges. ❏ Check the H light. If the light is flashing, replace the appropriate ink cartridge. “Replacing an ink cartridge” on page 60 &...

  • Page 91: Blurry Or Smeared Print

    “Paper” on page 101 & ❏ Try to use genuine Epson ink cartridges. ❏ Make sure the printer is on a flat, stable surface that extends beyond the base in all directions. The printer will not operate properly if it is tilted.

  • Page 92: Incorrect Margins

    Incorrect margins ❏ Check the margin settings in your application. Make sure that the margins are within the printable area of the page. “Printable area” on page 105 & ❏ Make sure the printer driver settings are appropriate for the paper size you are using. For Windows, check the Main window.

  • Page 93: Printed Side Is Smeared Or Scuffed

    “Running a printer operation check” on page 80 & Printed side is smeared or scuffed ❏ If the paper is curled toward the printable side, flatten it or curl it slightly in the opposite direction. ❏ For Windows, clear the High Speed check box from the More Options window in your printer driver. See the online help for details.

  • Page 94: Paper Does Not Feed Correctly

    ❏ For plain paper, do not load paper above the line just under the H or c arrow mark inside the edge guide. For Epson special media, make sure the number of sheets is less than the limit specified for the media.

  • Page 95: Paper Is Improperly Loaded

    ❏ If too many copies of a file are being printed, check the Copies setting in your printer driver as follows, and also check in your application. For Windows, check the Copies setting on the Main window. For Mac OS X 10.4, check the Copies setting in the Copies & Pages setting in the Print dialog. For Mac OS X 10.5 or later, check the Copies setting in the Print dialog.

  • Page 96: The Ink Light Is Flashing Or Is On After You Replace The Cartridge

    ❏ If you are connecting the printer to your computer via a USB hub, connect the printer to the first-tier hub from your computer. If the printer driver is still not recognized on your computer, try to directly connect the printer to your computer without the USB hub.

  • Page 97: Increasing The Print Speed (For Windows Only)

    WP-4011/4015/4020/4025 User’s Guide Troubleshooting Increasing the Print Speed (For Windows Only) Print speed may be increased by selecting certain settings in the Extended Settings window when the printing speed is slow. Click the Extended Settings button on your printer driver’s Maintenance window.

  • Page 98: Other Problem

    WP-4011/4015/4020/4025 User’s Guide Troubleshooting The following dialog box appears. Select the following check boxes and print speed may be increased. ❏ High Speed Copies ❏ Always spool RAW datatype ❏ Page Rendering Mode ❏ Print as Bitmap For more details on each item, see the online help. Other Problem Printing plain papers quietly When plain paper is selected as the Paper Type setting and Normal is selected as the Quality setting in the printer...
  • Page 99 WP-4011/4015/4020/4025 User’s Guide Troubleshooting For Windows, select the Quiet Mode check box in the Main window of your printer driver. For Mac OS X 10.5 or later, select On from the Quiet Mode. To display the Quiet Mode, click through the following menus: System Preferences, Print &...

  • Page 100: Product Information

    T7024 T7034 Note: ❏ Not all cartridges are available in all regions. ❏ For WP-4015, Epson recommends the T701 or T702 ink cartridges. ❏ For WP-4025, Epson recommends the T702 or T703 ink cartridges. Color Black, Cyan, Magenta, Yellow Cartridge life For best results, use up ink cartridge within six months of opening the package.

  • Page 101: Maintenance Box

    Epson offers specially-designed paper and other print media for all your printing needs. Note: ❏ The availability of paper varies by location. ❏ You can find the part numbers for the following Epson special papers on the Epson support Web site. “Technical Support Web Site” on page 110 &...

  • Page 102: Option

    Epson Premium Semigloss Photo Paper Epson Ultra Glossy Photo Paper Epson Photo Paper Epson Matte Paper - Heavyweight Epson Photo Quality Ink Jet Paper Option 250-Sheet Paper Cassette Unit/PXBACU1 You can use the following 250-Sheet Paper Cassette Unit/PXBACU1. 250-Sheet Paper Cassette Unit/PXBACU1...

  • Page 103: Technical Specifications

    Note: ❏ Since the quality of any particular brand or type of paper may be changed by the manufacturer at any time, Epson cannot attest to the quality of any non-Epson brand or type of paper. Always test samples of paper stock before purchasing large quantities or printing large jobs.
  • Page 104 16:9 wide size (102 × 181 mm) 100 × 148 mm Letter 8 1/2 × 11 in. Legal 8 1/2 × 14 in. Paper types Plain paper or special paper distributed by Epson Thickness 0.08 to 0.11 mm (0.003 to 0.004 in.) (for plain paper) Weight 64 g/m²...

  • Page 105: Printable Area

    Printable area Highlighted portions show printable area. Single sheets: Envelopes: Media type *1 The recommended margin for Envelope C4 is 9.5 mm. *2 The recommended margin for Envelope #10, Envelope DL, and Envelope C6 is 20.0 mm. Note: Depending on the type of paper, print quality may decline in the top and bottom areas of the print, or the area may be smeared.

  • Page 106: Network Interface Specification

    Network Interface Specification Wi-Fi is available only with the WP-4020/WP-4025. Wi-Fi Standard: Security: Frequency Band: Communication Mode: Ethernet Standard: *1 Complies with either IEEE 802.11b/g/n or IEEE 802.11b/g depending on location of purchase. *2 Complies with WPA2 with support for WPA/WPA2 Personal. Mechanical WP-4011/WP-4015/WP-4020/WP-4025 Storage...

  • Page 107: Environmental

    Power consumption Printing Ready mode Sleep mode Power off WP-4020/WP-4025 Input voltage range Rated frequency range Input frequency range Rated current Power consumption Printing Ready mode Sleep mode Power off Note: Check the label on the back of the printer for its voltage. Environmental Operation: Temperature...
  • Page 108 Manufacture: Marvell Semiconductor Inc. Type: SP88W8786-MD0-2C2T00 This product conforms to Part 15 of the FCC Rules and RSS-210 of the IC Rules. Epson cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non-recommended modification of the product.

  • Page 109: Interface

    Safety UL60950-1 CAN/CSA-C22.2 No.60950-1 FCC Part 15 Subpart B Class B CAN/CSA-CEI/IEC CISPR 22 Class B European model: Low voltage directive 2006/95/EC EMC directive 2004/108/EC Interface Hi-Speed USB (Device Class for computers) Product Information EN60950-1 EN55022 Class B EN61000-3-2 EN61000-3-3 EN55024...

  • Page 110: Where To Get Help

    Depending on the product, the dial list data for fax and/or network settings may be stored in the product’s memory. Due to breakdown or repair of a product, data and/or settings may be lost. Epson shall not be responsible for the loss of any data, for backing up or recovering data and/or settings even during a warranty period.

  • Page 111: Help For Users In Europe

    Help for Users in Europe Check your Pan-European Warranty Document for information on how to contact Epson support. Help for Users in Taiwan Contacts for information, support, and services are: World Wide Web (http://www.epson.com.tw) Information on product specifications, drivers for download, and products enquiry are available.

  • Page 112: Help For Users In Australia

    Epson Helpdesk Epson Helpdesk is provided as a final backup to make sure our clients have access to advice. Operators on the Helpdesk can aid you in installing, configuring and operating your Epson product. Our Pre-sales Helpdesk staff can provide literature on new Epson products and advise where the nearest dealer or service agent is located.

  • Page 113: Help For Users In Thailand

    Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), Sales Enquiries, and Technical Support via e-mail are available. Epson HelpDesk (Phone: (65) 6586 3111) Our HelpDesk team can help you with the following over the phone: ❏ Sales enquiries and product information ❏...
  • Page 114 World Wide Web (http://www.epson.co.id) ❏ Information on product specifications, drivers for download ❏ Frequently Asked Questions (FAQ), Sales Enquiries, questions through e-mail Epson Hotline ❏ Sales enquiries and product information ❏ Technical support Phone (62) 21-572 4350 (62) 21-572 4357...

  • Page 115: Help For Users In Hong Kong

    To obtain technical support as well as other after-sales services, users are welcome to contact Epson Hong Kong Limited. Internet Home Page Epson Hong Kong has established a local home page in both Chinese and English on the Internet to provide users with the following information: ❏ Product information ❏...

  • Page 116: Help For Users In India

    603-56288333 Help for Users in India Contacts for information, support, and services are: World Wide Web (http://www.epson.co.in) Information on product specifications, drivers for download, and products enquiry are available. Epson India Head Office - Bangalore Phone: 080-30515000 Fax: 30515005 Epson India Regional Offices:...

  • Page 117: Help For Users In The Philippines

    For Service (CDMA & Mobile Users) - 3900 1600 (9AM - 6PM) Prefix local STD code Help for Users in the Philippines To obtain technical support as well as other after sales services, users are welcome to contact the Epson Philippines Corporation at the telephone and fax numbers and e-mail address below:...
  • Page 118 Banding...89, 90 Blank pages...92 Blurry prints...91 Buttons control panel...13 Canceling printing...33 Mac OS X...34 Windows...33 Cleaning print head...66 Color problems...90 Contacting Epson...110 Control panel...13 Copyright...2 Documents printing...27 Driver accessing for Mac OS X...26 accessing for Windows...25 Enlarging pages...42 Envelopes loading...22 printable area...105...
  • Page 119 Operation check...80 Pages per sheet printing...45 Paper Epson special paper...15 feeding problems...94 jams...85 loading...17 loading capacity...15, 17 , 20 printable area...105 selecting type...27 specifications...103 wrinkling...95 Paper cassette installing...55 loading...17 uninstalling...56 Poster printing...48 assembling pages...51 Print head aligning...69 checking...65 cleaning...66 Print quality improving...89...

This manual is also suitable for:

Wp-4020

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