How To Get Help - Nortel Contact Recording User Manual

October 2007

How to get help

This section explains how to get help for Nortel products and services.
Finding the latest updates on the Nortel web site
The content of this documentation was current at the time the product was released.
To check for updates to the latest documentation for Nortel Contact Recording and
click on the following link:
The Nortel page for Nortel Contact Recording documentation is located at
www.nortel.com/helmsman.
Getting help from the Nortel web site
The best way to get technical support for Nortel products is the Nortel Support web
site:
http://www.nortel.com/support
This site provides quick access to software, documentation, bulletins, and tools to
address issues with Nortel products. From this site, you can:
download software and related tools
download technical documents, release notes, and product bulletins
sign up for automatic notification of new software and documentation
search the Support web site and Nortel Knowledge Base for answers to technical
issues
open and manage technical support cases
Getting help over the phone from a Nortel Solutions Center
If you do not find the information your require on the Nortel Technical Support web
site, and you have a Nortel support contract, you can also get help over the phone
from a Nortel Solutions Center.
In North America, call 1-800-4NORTEL (1-800-466-7835).
Search and Replay User Guide
Getting Started
http://
9