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"How do I allow Out of Area to ring through in Standard Mode for overseas calls?"
You can use Code 76 to override the block function for Out of Area + No Number call types or Code 74 to
override the block function for Private + No Number call types. These two codes will allow those callers
you want to hear from who are Out of Area (overseas) or Private (neighbors) to ring through.
"My callers cannot leave a message on my answer machine."
The cause of this is either from another device connected to the line you are unaware of or the phone
company's voice mail service.
How these interfering devices work:
1) Many homes have an alarm system that is remotely accessible by the monitoring alarm
company, which may call in to test the Alarm Modem that answers their call after 2 rings. The
interference occurs if you or someone else calls in, but after two rings, hangsup and then calls in
again. If another call comes in within a few seconds after that first ring, the Alarm Modem will
answer the call. So, be aware of this procedure if you have a monitored alarm system. The DCB
Plus can also emulate this process by hanging up on a blocked caller and then that caller rapidly
calls back a second time only to be blocked again. This might trip the Alarm Modem to answer
and the caller will hear a high pitched warble sound that modems make.
2) You have recently changed phone service and are unaware there is Voice Mail service
active on the line. When your call is answered at your home and there are no messages on your
answer machine, then it is because the remote voice mail service at the phone company took the
call for you, even if the phones were ringing. This is an invisible interference if you are not
aware of its operation on the line. You will need to contact the phone company to turn off the
Voice Mail. You can usually hear the difference in the answering method and the person's voice
on the line than the one you know you are using.
3) There is another device in the house or office that is remotely taking the call. This can be
caused by two different corded or cordless phone systems each having a separate answer
function or a fax machine with answer capabilities. Any combination of devices will interrupt
the answer function on the preferred answer machine depending on which device answered first.
"I cannot get the DCB Plus to display "Enter Code" for programming. I don't see the
Enter Code prompt even though I have picked up the phone."
1) The prompt for "Pick Up Phone" is for normal corded phones but if you are using a cordless
phone handset, you will also have to press the Talk or SPKR button on the cordless phone
handset to receive the Enter Code prompt. On 2-line phones you have to select the LINE that's
connected.
2) You are using a cordless phone base and the handset you are using is actually connecting
through a second cordless phone system you have elsewhere in the house not connected to the
DCB Plus.
3) You are using a cordless handset and after Picking up the Phone you have not yet pressed the
TALK button to connect to the DCB Plus.
4) You are using a cordless handset that is not yet synched to its base. Press the FIND button on
the base unit to synch the handset to it.
5) You are using a 2-line telephone and the wiring connects only to the second line. If you are
getting a Dial Tone instead of silence from Programming, then you are actually accessing the
second line instead of the first line, which should be the only one used for programming.
6) The wiring of your telephone Line 1 is not to the middle two pair connector pins 2 and 3 (red,
green) on an R11 modular jack. Pins 1 and 4 (yellow, black) are Line 2 on RJ11 jacks. It is
possible these connections 2,3 and 1,4 are backwards. The DCB Plus passes through Line 2 and
only Line 1 is processed. If your phone works but doesn't show call progress timing, then the
house (modem, cable, gateway) wiring is at fault.
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