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Setup Help and Troubleshooting
"Can I block a call using the front panel Block button while the call is ringing in?"
Yes. The DCB Plus can actively block a call as it is ringing in. The DCB Plus flashes the red LED when a
call is coming in and at anytime you want to stop the call and block it, just press the Block button Twice
quickly. Do not press and hold the block button down. If you accidentally block the caller, then it can be
reversed using the Invite button on the same number. Use the Call History buttons to select the blocked
number and then press the Invite button for 1 second to re-invite that blocked caller.
"The DCB Plus display shows "Check Cords", What does this mean?"
Check Cords means the DCB Plus is not connected to a valid phone service source. If you are using other
wire cable with more than two conductors, it's possible that the wiring is not connected properly to the
source. There is a possibility that the yellow and black pair, which normally is the second line, is
somehow reversed on the DCB Plus side and is not making a connection. There is also a possibility that
the wall plate is not wired correctly if you have an older home. When the DCB Plus is finally connected to
a phone source, "Check Cords" will disappear and go to idle mode.
Complete Factory RESET – "I want to reset the DCB Plus to factory settings."
Sometimes after a few months you want to start over and clear the current settings. To do this, enter
Programming: Press and hold the Program Button for 3 seconds until you see "Program Mode", then
"Pick Up Phone", when the prompt for "Enter Code" displays, enter 98 # *. This clears all your call lists.
Next, when the prompt for "Enter Code" displays again, enter 99 # *. This fully resets the DCB Plus to
Digitone Default settings from the factory.
"I have blocked an area code and a number but the caller is not being blocked."
Check the DCB Plus display to see if you are receiving calls that start with "1" then the number. If you
have only entered the 10-digit number without the 1, then this why the call is not being blocked. Calls
that start with a Country Code, like 1 (USA) means you must enter the entire string into a blocked
number. Example: to block the entire 800 and 1-800 area codes, enter programming and enter: 40 800
*, then 40 1800 *. You will then see area codes 800 and 1800 in the Blocked Callers List. This is only
necessary if you receive both inbound call types of 800 and 1 800. For individual numbers the same
holds true that the 1 must be inserted if you receive the call that way, ex. 1 602 555 1212 instead of 602
555 1212. Do not block just the number "1" as this will block all calls beginning with 1.
"How can I program the DCB Plus to block specific numbers, area codes and spoofed
numbers?"
Go into Programming, you will use Code 40 to enter the area code(s) you want to block. Use Code 40 to
block specific numbers like; Ex. 40 602 555 1212 * or whole area codes like 40 602 *. Spoofed numbers
like 2, or V200039, or 717 ??? x23 are all hungup on in Standard Mode by default and you don't have to
do any programming. However, if the number is 10 digits with just numbers, but the number is not
actually a working number like; 555 555 5555, then you can just block that number or the whole area
code of 555 in Programming with; 40 555 * for example. Note that you should not block the number "1"
by itself as this is the country code for the USA and if your service sends "1" plus the number, then all
calls will be blocked.
"Certain Out of Area, Private, Anonymous, Name Not Provided, etc. calls are not blocked
when in Standard Mode."
In Standard Mode, the DCB Plus hangsup on All callers with no number displayed, but also allows all
calls through with a number displayed by default, even with Out of Area calls (and others) because
these are typically cell phone calls and you might want to hear from that caller. If not, then they can be
blocked using the Block Button.
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