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Power RESET - "The DCB Plus won't come on and there's nothing on the display?"
Occasionally, there may be a sufficient power brownout, like a blink of power, but not a full blackout of
power that will interrupt the DCB Plus dual processors just enough to down the device. Look on the
bottom of the unit, there is a RESET pinhole in the very center. With the power plugged in, use a
tooth pick, pen etc. to gently press this button and reset the unit. You will hear a click of the relay and
then see the front panel indicators. None of your caller lists, user settings or displayed calls will be
erased. This process only reloads the Digitone operating system to the on-board CPUs. This condition is
usually caused by a power interruption and the dual processors onboard can't reset properly in power
outages, which can be sometimes very brief.
"Sometimes we have bad weather or poor electrical service and the DCB Plus seems to
be affected from the power spikes or outages."
The DCB Plus has two processors on board (similar to your home computer) and they work in tandem
with each other, which requires the power service stay very consistent and with no variances. Power
spikes can hit the telephone lines as well but when the power goes low or too high for too long it
prevents the DCB Plus from working properly. If you have power issues at your home or office, consider
purchasing a small UPS power backup or AC line conditioning device rated to about 15 watts and connect
the DCB Plus power adapter there.
"The DCB Plus doesn't display Caller ID or won't pass the ring to my cordless phones."
Digital (DECT 6) cordless phone systems from cordless phone manufacturers are both receivers and
transmitters of signals operating at various frequencies and signal strengths and depending on the
manufacturer can actually have a negative influence on the DCB Plus performance to the point that it
doesn't function properly. In this case, your cordless phone base and handsets will need to be moved at
least 1 to 2 feet away from the DCB Plus to reduce the radio transmission interference that is
jamming the DCB Plus processor and its own operating frequency. The DCB Plus is required by the FCC
registration to accept errant signals from other devices like transmitted signals from cordless phones.
However, since cordless phones and the DCB Plus are of similar functionality, the cordless phones may
actually interfere with the DCB Plus operation.
Symptoms you may observe are: Caller ID doesn't display on the DCB Plus on incoming calls, calls are
not passed through to the phones in the TEL port, calls may stop being rung through after 2 rings, Caller
ID may not be received by the cordless phone system and dialed program tones received in programming
may not be received correctly. Separate the DCB Plus and the phone base enough to allow free space
between the two devices and check to see if both systems begin to operate correctly.
"Regular Invited callers are not ringing through and, they are not on the blocked list."
You have enabled After Hours mode and only VIP callers can ring through to the TEL port. Regular
Invited callers can ring the line for voice mail messaging or to a second answering device during After
Hours, but not your phones in the TEL port.
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