Troubleshooting; Troubleshooting Workflow - Epson WF-5690 Series Service Manual

Epson WF-5690/4640/4630/5620/5190/5110 series

1.1 Troubleshooting

This section describes the troubleshooting workflow.

1.1.1 Troubleshooting Workflow

The following page describes the troubleshooting workflow. Follow the flow when troubleshooting problems.
 This flowchart is compiled based on the following contents.
• Our experience regarding the quality problem.
• ESK's repair data
• Printer Mechanism specification for WF-5690/4640/4630/5620/5190/5110 series
 WF-5190/5110 series are not equipped with the Scanner / ADF unit, therefore, the
troubleshooting related to the Scanner / ADF unit is not applied.
 If the reason for the return is evident, first check the phenomenon user claims recurs,
then proceed to the troubleshooting.
Start
Turn on the printer
Does power-on
sequence start?
Yes
Is power-on sequence
finished without error?
Yes
Standby condition
Print a nozzle check pattern
Is printing complete
without an error?
Yes
Is the print result OK?
Yes
Troubleshooting
No
1
(p11)
No
2
(p11)
No
3
(p11)
No
4
(p11)
Figure 1-1. Troubleshooting Workflow (1)
Troubleshooting
What is returned reason?
ADF/Scanner
failure
Copy an image
No
Is scanning operation
finished without
trouble?
Yes
No
ADF failure?
Copy an image by ADF
Is ADF operation
finished without
trouble?
Yes
*
Finish
*: In case of "Not Trouble Found", check fatal error code.
Revision D
Printer failure only
5
(p11)
No
6
(p11)
10
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