Whirlpool WTW5057LW0 Technical Manual page 25

TROUBLESHOOTING GUIDE
NOTE: Always check for Faults and Error Codes
See figures 7 & 8 for Component Locations.
Problem
Incorrect Water
Temperature
Won't Agitate
Won't Spin
Won't Drain
Cycle Time Longer Than
Expected
FOR SERVICE TECHNICIAN'S USE ONLY
first. Some tests will require accessing components.
For detailed troubleshooting procedures, refer to
Possible Cause
Water hose installation
Valve problem
Main Control problem
Water Pressure Too Low
Water covering the impeller?
Is lid lock showing open during the cycle?
Harness connections
Shifter problem
Motor problem
Main Control problem
Is lid lock showing open during the cycle?
Harness connections
Shifter problem
Motor problem
Main Control problem
Drain hose installation
Standpipe position
Plugged drain hose
Obstructions to drain pump
Harness connections
Drain pump
Main Control problem
Oversuds
Off balance
Drain hose installation
Standpipe position
Draining slowly
Water pressure drop
Friction or drag on drive
Weak suspension
"Troubleshooting
Checks & Tests
Make sure inlet hoses are connected properly.
See TEST #2: Valves.
See TEST #1: Main Control (ACU).
Check water pressure 0.8 bar and Ensure pressure is over () ESP .
See TEST #5: Water Level.
See TEST #7: Lid Lock.
Check harness connections between main control and drive system.
See TEST #3a: Drive System –
See TEST #3b: Drive System –
See TEST #1: Main Control (ACU).
See TEST #7: Lid Lock.
Check harness connections between main control and drive system.
See TEST #3a: Drive System –
See TEST #3b: Drive System –
See TEST #1: Main Control (ACU).
Check for proper drain hose installation. Make sure it is not inserted
more than 4.5" (114 mm). Make sure drain hose is not sealed into
drain pipe, and that there is an air gap for ventilation.
Ensure drain height is between 39" (991 mm) and 8" (2.4 m) above
the floor.
Check drain hose for obstructions.
Check tub sump under impeller plate & basket for obstructions.
Check harness connections between main control and drain pump.
See TEST #6: Drain Pump.
See TEST #1: Main Control (ACU).
1. Verify use of HE detergent.
2. Excessive detergent usage.
1. Load is off balance.
2. Balance ring water leak.
Check for proper drain hose installation. Make sure it is not inserted
more than 4.5" (114 mm). Make sure drain hose is not sealed into
drain pipe, and that there is an air gap for ventilation.
Ensure drain height is between 39" (991 mm) and 8' (2.4 m) above
the floor.
Check for pump or drain hose obstructions.
Results in longer fill time.
Check motor and bearings; check for items between tub and basket.
Basket should not bounce up and down more than once when
pushed.
Tests."
Shifter.
Motor.
Shifter.
Motor.
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