Troubleshooting; For Usa Only - Braun Oral B Genius 6000 Manual

Warranty replacement brush heads
Oral-B warranty will be voided if electric rechargeable handle damage is found
to be attributed to the use of non-Oral-B replacement brush heads.
Oral-B does not recommend the use of non-Oral-B replacement brush heads.
• Oral-B has no control over the quality of non-Oral-B replacement brush heads.
Therefore, we cannot ensure the cleaning performance of non-Oral-B
replacement brush heads, as communicated with the electric rechargeable
handle at time of initial purchase.
• Oral-B cannot ensure a good fit of non-Oral-B replacement brush heads.
• Oral-B cannot predict the long-term effect of non-Oral-B replacement brush
heads on handle wear.
All Oral-B replacement brush heads carry the Oral-B logo and meet Oral-B's
high quality standards. Oral-B does not sell replacement brush heads or handle
parts under any other brand name.
Satisfaction Guaranteed or
Your Money Back:
Try it with no risk for 60 days!
If you are not 100% satisfied, call 1-877-593-4199 to receive a full refund.
Return the product in its original packaging along with the original cash receipt
postmarked within 60 days of purchase to receive a pre-paid card in the
amount of purchase. Terms of prepaid card apply.
Your Oral-B toothbrush must be returned in its original packaging and be
postmarked no later than 60 days after the date of purchase. Please allow 6-8
weeks for handling. In the U.S., the shipment return costs of the product is the
responsibility of the consumer. Sorry: No refunds will be made for any Oral-B
product damaged by accident, neglect, unreasonable use or lost in the post.
Terms and conditions apply. For further details please contact our customer service
Trouble Shooting
Problem
APP
Handle does not
operate (properly)
with Oral-B app.
™
Reset to factory
settings.
TOOTHBRUSH
Handle is not
operating (during
first use).
1. Short stuttering
sounds/flashing
light every 30
seconds or after
2 minutes.
2. Handle does
not operate any
timer.
Handle does not
charge.

FOR USA ONLY

Limited 2-Year Warranty
Oral-B warrants this appliance to be free of defects in material and
workmanship for a period of two years from the date of original
purchase at retail. If the appliance exhibits such a defect, Oral-B
will, at its option, repair or replace it without cost for parts and
labor. The product must be carried in or shipped, prepaid and
insured (recommended), to an authorized Oral-B Service Center.
Proof of date of original purchase is required.
The cost to ship the product to an authorized Service Center is the
responsibility of the consumer, the cost to return the product to
the consumer is the responsibility of Oral-B. This warranty does
not cover finishes or normal wear, nor does it cover damage
resulting from accident, misuse, dirt, water, tampering,
unreasonable use, service performed or attempted by
unauthorized service agencies, failure to provide reasonable and
necessary maintenance, including recharging, or units that have
been modified or used for commercial purposes.
8
Possible reason
1. Oral-B App
™
is turned off.
2. Bluetooth
interface is not
activated on
smartphone.
3. Radio trans -
mission is
deactivated on
handle; radio
transmission
display (7) is
turned off.
4. Bluetooth
connection to
smartphone
has been lost.
5. Your smart -
phone does
not support
Bluetooth 4.0
(or higher)/
Bluetooth
Smart.
6. Handle on
plugged-in
charger.
Original app
functionality
wanted.
Battery has a very
low charge level;
no lights
illuminate.
1. «Professional
timer» or
«2-Minute
timer»
activated.
2. Timer has
been modified/
deactivated
via app.
1. Battery is at a
very low
charger level.
2. Ambient
temperature for
charging is out
of valid range
(≤ 0 °C and ≥
60 °C)/(≤ 32 °F
and ≥ 140 °F).
Remedy
1. Turn on Oral-B
2. Activate Bluetooth interface
on smartphone (described in
its user manual).
3. Activate radio transmission by
simultaneously pressing on/off
(3) and mode button (4) for
2 seconds until radio
transmission display (7) turns
on.
4. Pair handle and smartphone
again via app settings. Keep
your smartphone in close
proximity when using it with
handle.
5. Your smartphone must support
Bluetooth 4.0 (or higher)/
Bluetooth Smart in order to
pair handle. Check App Store
or Google Play
smartphones.
6. Radio transmission is
deactivated while handle is
placed on plugged-in charger.
Press and hold on/off button (3)
for 10 seconds until all indicator
lights double blink simultaneously.
Charge at least for 30 min.
1. Set your timer to 2-Minute
timer (stuttering sounds/
flashing light after 2min);
or set your timer to
Professional timer (stuttering
sounds/flashing light every
30 seconds). Follow steps
under «Timer setup».
2. Use app to change timer
settings or perform factory
reset (see App Trouble
Shootings).
1. Charging lights might not flash
immediately; it can take up to
30 minutes.
2. Recommended ambient
temperature for charging is
5 °C/41 °F to 35 °C/95 °F.
App.
™
(SM)
for compatible
™