Troubleshooting - Coby MP-C758 User Manual

TROUBLESHOOTING

Thi s troublesho oting guide aims to sav e you time in case you
exp erience an y inconveni ence with th is digital a udio player.
If yo u are still h aving difficulty, please contact Co nsumer Serv ice/
Tec hnical Supp ort.
My player doe s not work.
1.Ensure that th e ON/OFF s witch is set to the ON p osition.
2.Ensure that th e battery is charged.
File transfer fai lure.
1.Ensure that th e USB drive r has been i nstalled co rrectly on th e PC.
2.Ensure that th e USB cable is attache d securely t o both the P C
a nd your pla yer.
3.Ensure that y our player's memory ca pacity limit has not bee n
re ached.
4.Ensure that th e battery is charged.
Poo r sound quality or no so und.
1.Ensure that th e volume le vel is not se t to "0".
2.Ensure that y our headph ones are at tached sec urely to the
he adphone j ack.
3.Poor sound q uality may r esult from c orrupt or po orly encode d
m usic files. Try download ing the mus ic file again or encodin g
th e file at a h igher bitrate . The recom mended b itrates for th is
p layer is 128 kbps for Mp 3 files and 64 kbps for W MA files.
Ca n't find any music files.
1.Ensure that a udio files ha ve been tra nsferred to your player.
2.Ensure that th e audio file is of a com patible form at (Mp3 or WMA).
The screen dis plays nothin g.
1.Pleases call T echnical Su pport for a Hot-key reb oot.
Tec hnical Supp ort
Mo nday to Frid ay: 8:00 AM - 11:00 PM ES T
Sat urday and Sunday: 9:00 AM - 11:00 P M EST
Tel ephone: 800 -681-2629 o r 718-416-31 97
You can also re ach us onli ne at
by e-mail at te chsupport@ cobyusa.co m
www. cobyusa.co m or
.
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