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Problems
No Power
Song Freezes
No sound after file transfer
MP3 Player not recognized by the
Computer
If you are still having difficulties with your MP3 player, please contact Customer Care,
Hours of operation, Monday-Friday 8:00 AM – 8:30:00 PM EST, Saturday and Sunday
9:00 AM – 5:30 PM EST. You can also reach us online at
customerservice@cobyusa.com
Common Troubleshooting
*Replace the Battery.
*Hold the Play/Pause/Stop button for 5 seconds.
*Reset the MP3 player by removing the battery
*Make sure your WMA file(s) are not DRM protected.
*The file is corrupted or damaged.
*Unsupported file format (ACC, WAV...... Etc)
*Ensure that the headphones are attached securely to
the player.
*Make sure your WMA file(s) are not DRM protected.
*Unsupported file format (ACC, WAV......Etc)
*Check the connection.
*Switch USB ports.
* Reset the MP3 player by removing the battery.
1-800-727- 3592
Possible Solutions
or
techsupport@cobyusa.com
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