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If you have a problem with this player, please read the troubleshooting guide below and check
our website at www.cobyusa.com for Frequently Asked Questions (FAQs) and firmware updates.
If these resources do not resolve the problem, please contact Technical Support.
COBY Electronics Technical Support
Hours:
Monday to Friday, 8:30 AM–11:00 PM EST
Saturday to Sunday, 9:00 AM–11:00 PM EST
Email:
techsupport@cobyusa.com
Phone:
800-681-2629 or 718-416-3197
Web:
www.cobyusa.com
The player does not turn on.
•
The battery level may be too low. Try charging the player or operate the player on AC power.
•
Ensure that the Lock switch is disengaged.
•
Reboot the player (slide and hold the Power/Lock switch to the right for several seconds) and
try again.
The player does not turn charge when connected to a computer (USB charge).
•
Reboot the player (slide and hold the Power/Lock switch to the right for several seconds) and
try again.
There is no sound during playback.
•
Check the volume level.
•
Ensure that the headphones are attached securely to the player.
The sound quality of the music is poor.
•
Try playing the file on your computer. If the sound quality is still poor, try downloading the file
again or re-encoding the file yourself.
•
Ensure that the bit rate of the file is not too low. The higher the bit rate of the file, the better it
will sound. The minimum recommended bitrate is 128kbps for MP3s and 96kbps for WMAs.
•
Ensure that the headphones are attached securely to the player.
The buttons do not work.
•
Ensure that battery is charged or that the player is operating on AC power.
•
Ensure that the Lock switch is disengaged.
The player will not play my music file.
•
Ensure that the file is in a compatible format (MP3, WMA, or WAV).
•
The file may be copy-protected. Use Windows Media Player to transfer the file.
•
The file may be copy-protected. Ensure that the license has not expired.
The LCD characters are corrupted.
•
Ensure that the correct language has been selected. Try transferring some songs and restart
the player to automatically rebuild the Music Library.
38
TROUBLESHOOTING
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