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If you have a problem with this player, please read the troubleshooting guide
below and check our website at www.cobyusa.com for Frequently Asked Ques-
tions (FAQs) and firmware updates. If these resources do not resolve the prob-
lem, please contact Technical Support.
Address
COBY Electronics Technical Support
56-65 Rust Street
Maspeth, NY 11378
Email
techsupport@cobyusa.com
Web
www.cobyusa.com
Phone
800-727-3592: Weekdays 8:00AM–11:00PM EST
718-416-3197: Weekdays 8:00AM–5:30PM EST
The player does not turn on.
•
The battery level may be too low. Try charging the player or operate the
player on AC power.
•
Ensure that the Lock switch is disengaged.
•
Reset the player (use a pin to press the Reset button on the rear of the
player) and try again.
The player does not turn charge when connected to a computer (USB
charge).
•
Reset the player (use a pin to press the Reset button on the rear of the
player) and try again.
There is no sound during playback.
•
Check the volume level.
•
Ensure that the headphones are attached securely to the player.
www.cobyusa.com
TROUBLESHOOTING
Weekends 9:00AM–5:30PM EST
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