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Chapter 6
Administering the MARS Appliance
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Caution
The procedures, detailed in this section, are as follows:
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Recovering a Lost Administrative Password
If you lose the password associated with the pnadmin account, you cannot recover the password. You
must re-image the appliance, which resets the password to the factory defaults, as described in
configured the MARS Appliance to archive data, as described in
Data Backups, page
Restoring Archived Data after Re-Imaging a MARS Appliance, page
Downloading and Burning a Recovery DVD
If you do not have the MARS Appliance Recovery DVD-ROM that shipped with your MARS Appliance
or you want to use a new image to expedite the post recovery upgrade process, you can download the
current recovery image from the Cisco.com software download pages dedicated to MARS. You can
access these pages at the following URLs, assuming you have a valid Cisco.com account and that you
have registered your SMARTnet contract number for your MARS Appliance.
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After you download the ISO image, for example, csmars-4.1.1.iso, you must burn that file on to a
DVD-ROM. The files are typically 1.42 GB or larger.
The following guidelines are defined:
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OL-14672-01
Archived Data. If you have been archiving data for the appliance that you wish to recover, there is
an additional step following recovery of the appliance.
The recovery process erases the MARS Appliance hard disk drive. You permanently lose all
configuration and event data that you have not previously archived or backed up. If possible,
write down your license key before you re-image the appliance. You must provide this license
key during the initial configuration following any re-image operation, and it is not restored as
part of archived data.
Recovering a Lost Administrative Password, page 6-33
Downloading and Burning a Recovery DVD, page 6-33
Recovery the MARS Operating System, page 6-34
Re-Imaging a Local Controller, page 6-35
Re-Imaging a Global Controller, page 6-36
6-19, you can also recover the configuration and event data using the procedure in
Recovery images:
http://www.cisco.com/cgi-bin/tablebuild.pl/cs-mars-recovery
Use DVD+R or DVD+RW (DVD-R is not supported) and the correct media for either of those
standards.
Do not burn the DVD at a speed higher than 4X.
6-35, and
Install and Setup Guide for Cisco Security MARS
Recovery Management
Configuring and Performing Appliance
6-38.
6-33
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