NETGEAR WAX638E User Manual page 7

Insight Managed WiFi 6E AXE7800 Tri-band Multi-Gig Access Point Model WAX638E
Chapter 15 Diagnostics and Troubleshooting
Perform a ping test...........................................................................234
Capture WiFi and Ethernet packets...............................................235
Quick tips for WiFi troubleshooting...............................................238
Troubleshoot with the LEDs............................................................239
Power/Cloud LED remains off....................................................240
Power/Cloud LED remains solid amber...................................240
Power/Cloud LED is blinking amber slowly, continuously.....241
The access point functions as a PoE PD and the Power/Cloud
LED remains solid amber............................................................241
Power/Cloud LED does not light blue in the NETGEAR Insight
management mode.....................................................................242
Power/Cloud LED does not stop blinking amber, green, and
blue................................................................................................243
2.4 GHz, 5 GHZ, or 6 GHZ WLAN LED is off.............................244
The extender access point and root access point cannot
connect..............................................................................................244
Troubleshoot WiFi connectivity for a WiFi client device.............246
Troubleshoot Internet browsing.....................................................247
You cannot log in to the access point over a LAN connection....247
Changes are not saved....................................................................248
You enter the wrong password and can no longer log in to the
access point.......................................................................................248
Troubleshoot your network using the ping utility........................249
Test the LAN path to your access point....................................250
Test the path from your computer to a remote device...........250
Appendix A Factory Default Settings and Technical Specifications
Factory default settings...................................................................253
Technical specifications...................................................................258
Appendix B Mount the Access Point to a Wall or Ceiling
Mounting parts.................................................................................261
Mount the access point on a wall...................................................262
Mount the access point to a T-bar..................................................263
Unmount the access point...............................................................267
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