Print Quality Troubleshooting - Lexmark W840 Connection Manual

Print quality troubleshooting

To help isolate print quality problems, print the Print Quality Test Pages.
Note: A (check mark) appears to the left of an item to indicate that it is highlighted.
1 Turn the printer off.
2 Hold down and >, and turn the printer on.
The Performing Self Test message appears followed by Config Menu.
3 Press until Prt Quality Pgs is highlighted, and then press
The pages are formatted. The Printing Quality Test Pages message appears, then the pages print.
The message remains on the operator panel until all the pages print.
After the Print Quality Test Pages print, to exit the Config Menu:
4 Press until Exit Config Menu is highlighted, and then press .
5 The messages Resetting Printer and Performing Self Test appear, and the printer returns to
Ready.
Once the pages print, use the defect spacing chart as follows to correct the print quality problem. To obtain the
defect spacing measurement, count the number of black lines between each print defect.
Measurement
Print quality defect repeats at every 6 units.
Print quality defect repeats at every 15 units.
Print quality defect repeats at every 7 or 8 units.
Print quality defect repeats at every 22 units.
If another type of print quality problem exists, see the Troubleshooting chapter in the User's Guide on the
publications CD.
.
Problem
Photoconductor kit
Photoconductor kit
Toner cartridge
Fuser
Print quality and troubleshooting
Page 5 of 5
Solution
Replace the photoconductor kit.
Replace the photoconductor kit.
Replace the toner cartridge.
Replace the fuser.