M
USB
AKE SURE THE
1
Click
, or click Start and then click Run.
2
In the Start Search or Run box, type devmgmt.msc.
3
Press Enter, or click OK.
The Device Manager opens.
4
Click the plus sign (+) beside Universal Serial Bus controllers.
If USB Host Controller and USB Root Hub are listed, then the USB port is enabled.
For more information, see the computer documentation.
R
EMOVE AND REINSTALL THE PRINTER SOFTWARE
Jams and misfeeds troubleshooting
•
"Paper jam in the printer" on page 121
•
"Paper jam in the paper support" on page 122
•
"Paper jam in the duplex unit" on page 122
•
"Paper jam in the ADF (selected models only)" on page 123
•
"Paper or specialty media misfeeds" on page 124
Paper jam in the printer
Note: The parts inside the printer are sensitive. Avoid unnecessarily touching these parts while clearing jams.
1
Press
to turn off the printer.
2
Check the paper tray or lift the scanner unit to check for jammed paper.
3
Firmly grasp the paper, and then gently pull it out.
Note: Be careful not to tear the paper while removing it.
4
Press
to turn the printer back on.
PORT IS ENABLED IN
Troubleshooting
W
INDOWS
W
I
PR
INT
F
ING
I
121